The Cottage Health Care Services
Families consistently rate this highly — reviewers highlight compassionate and kind staff. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is excellent for families seeking a warm, family-like environment with highly compassionate caregivers. However, if you require frequent direct communication with management, you should verify their availability, as past feedback suggests difficulty reaching leadership.
Google Reviews
Google Reviews
15 reviews on Google“Families can expect a highly compassionate, family-like environment where staff members are frequently praised for their kindness and genuine care. While some professional assessments find the facility exceeds regulatory standards, there have been historical concerns regarding management availability and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind staff
- Family-oriented atmosphere
- High adherence to regulatory standards
- Quality home-cooked meals
Concerns
- Management unavailability and poor communication
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the community feels so family-oriented, how do you involve families in the daily life and social activities of the residents?
- 2We've heard wonderful things about the home-cooked meals here; could you tell us more about the menu and how much input residents have in meal choices?
- 3How does the management team stay in touch with families regarding important updates or day-to-day changes in a resident's care?
- 4What is the specific protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5With a cozy capacity of 45 residents, how do you ensure each person receives personalized attention from your staff?
- 6If we have a question or a concern about our loved one's care, what is the best way to reach the leadership team to ensure a timely response?
Personalized based on this facility's data
Key Review Excerpts
“The “best Personal Care Facility” is hands-down the best long term care facility I have visited. I was asked to conduct an independent assessment of the facility specifically reviewing environmental standards, patient care standards and adherence to regulatory standards. I found no deficiencies.”
“After speaking with the new owner I realized this might be the place ! Dr Goshu was more than accommodating ! He was very kind. I spoke with all staff and they too were as kind as kind as he was. My Aunt is so very happy there.”
“From the home cooked meals to the heartfelt chats I had with Solome I genuinely felt as though I was being taken care of and cared for.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Cottage Health Care Services has a history of regulatory violations, including past issues with fire safety maintenance and resident supplies. Most recently, the facility was issued an administrative penalty of $2,450.00 in February 2025 for failing to maintain a smoking policy.
Feb 18, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to have and enforce a smoking policy. (TAC 553.104(f))
Apr 16, 2019Routine
Health Code (1 violations) | Life Safety Code (6 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure that towels, soap, and toilet tissue were available at all times to every resident.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Paradise Living, INC
for profit
MARY A ARTHUR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit houstonbestpersonalcare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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