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Assisted Living · Shelby Township, MI
13794 21 Mile Road, Shelby Township, MI 48315
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 40 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate Shelby Crossing Health Campus highly. Reviewers highlight: highly effective physical and occupational therapy teams, clean and well-maintained facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Shelby Crossing Health Campus receives high praise for its physical therapy and rehab services, with many families highlighting the professional and compassionate care provided by nursing and therapy staff. However, there is a recurring pattern of serious complaints regarding communication, neglect of basic hygiene, and inconsistent staffing, particularly during off-hours or weekends. Families should be aware that while many have had excellent experiences, there are significant reports of lapses in care that have led to family distress.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the staff as 'amazing' and 'caring,' there are significant reports of neglect and unprofessionalism.
Several families reported non-existent communication and difficulty reaching staff.
The majority of reviewers describe the facility as clean and well-maintained.
Multiple reviewers consistently praise the quality and variety of the food.
Reviewers frequently mention a wide range of social activities available to residents.
At least one reviewer raised serious concerns regarding the administration of blood pressure medication.
Reviews regarding memory care are mixed, with some noting staff patience and others noting difficulty managing challenging behaviors.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 107 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The PT professionals are motivating and inspiring! A special nod to the dining room and kitchen staff, they are the kindest most helpful people!!”
“The nursing staff and aids along with P/T and O/T cared for her as if she were their own mother. In addition, having a doctor on staff was very reassuring.”
“The con was the social worker Kathleen. She was an absolute nightmare when it came to helping with just about anything. She was not friendly or hospitable at all.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
No deficiencies found. All reviewed inspection reports indicate that the facility is in substantial compliance with state licensing standards and regulations.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Macomb LLC
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit shelbycrossinghc.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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