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Public Google reviewers rate this highly and often mention highly effective physical and occupational therapy teams. Schedule a visit to confirm the fit.
based on 78 Google reviews
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Public Google reviewers rate Shelby Crossing Health Campus highly. Reviewers highlight: highly effective physical and occupational therapy teams, clean and well-maintained facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Shelby Crossing Health Campus receives high praise for its physical therapy and rehab services, with many families highlighting the professional and compassionate care provided by nursing and therapy staff. However, there is a recurring pattern of serious complaints regarding communication, neglect of basic hygiene, and inconsistent staffing, particularly during off-hours or weekends. Families should be aware that while many have had excellent experiences, there are significant reports of lapses in care that have led to family distress.
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Key Review Excerpts
“The PT professionals are motivating and inspiring! A special nod to the dining room and kitchen staff, they are the kindest most helpful people!!”
“The nursing staff and aids along with P/T and O/T cared for her as if she were their own mother. In addition, having a doctor on staff was very reassuring.”
“The con was the social worker Kathleen. She was an absolute nightmare when it came to helping with just about anything. She was not friendly or hospitable at all.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
No deficiencies found. All reviewed inspection reports indicate that the facility is in substantial compliance with state licensing standards and regulations.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Macomb LLC
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Google Reviews
78 reviews from families & visitors
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MI LARA — View Official Record
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