Nursing HomeMedicaid Medicare 5-star

Shelby Crossing Health Campus

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.

13794 21 Mile Road, Shelby Townhip, MI 48315|57 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 78 Google reviews

(586) 532-2100 Directions Website

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What this means for your family

Shelby Crossing Health Campus has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

80 public Google reviews available

Shelby Crossing Health Campus receives a high volume of praise for its rehabilitation therapy programs, clean facility, and compassionate nursing staff, particularly from families of short-term rehab patients. However, there is a persistent pattern of serious complaints regarding neglect, poor hygiene, and communication failures, particularly concerning long-term residents and administrative responsiveness.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean, well-maintained facility
Compassionate and attentive nursing staff
Quality dining services

Concerns

Neglect regarding personal hygiene and basic care (mentioned by 4 reviewers)
Poor communication and unhelpful social work/administrative staff (mentioned by 4 reviewers)
Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 80 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high praise for your therapy programs, how do you integrate those services into the daily routine to ensure residents stay active and engaged?
2Could you walk me through your current process for keeping families updated on a loved one's status, especially regarding any changes in medication or care plans?
3With a smaller capacity of 57 residents, how does your team ensure that consistent, personalized attention is provided to every individual throughout the day and night?
4What protocols do you have in place to ensure that daily hygiene and personal care needs are consistently met for all residents?
5How do your administrative and social work teams coordinate with families to ensure that questions or concerns are addressed promptly and clearly?
6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating that situation to the family?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff and aids along with P/T and O/T cared for her as if she were their own mother.”

Long-term resident's family · 2025★★★★★

“The staff took the time to get to know my Dad and our family. Always friendly and welcoming.”

Long-term resident's family · 2025★★★★★

“Should not be rated 5 stars! Allowed 94 yr old to languish in bed and get a bleeding bed sore. Didn't shower her for weeks.”

Long-term resident's family · 2026★☆☆☆☆

Source: 80 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.15hrs

Registered nurses for medical care

Total Nursing

4.54hrs

All nurses + aides combined

Staff Turnover

22%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 9 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.3%

Macomb

3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

95.3%

Macomb

96.1%

Residents who fell and were seriously hurt

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

3.2%

3.0%

Macomb

2.2%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility2.0%

Better than Avg

Here

2.0%

4.6%

5.1%

Macomb

4.7%

Residents who got a urinary tract infection

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Macomb

1.5%

Residents who were physically restrained

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

0.1%

Macomb

0.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

79.8%

79.5%

Macomb

77.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

83.3%

Macomb

80.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.1%

Macomb

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

7findings in history

Latest survey: 0 · well below MI avg (9.8)

Shelby Crossing Health Campus shows a concerning pattern with infection control deficiencies appearing in all three surveys (2023, 2024, and 2025), suggesting persistent issues with their infection prevention programs. The facility also had recurring problems with medication management across multiple inspections. While all 10 deficiencies have reported correction dates, the repeated infection control violations indicate ongoing challenges that families should discuss during visits.

Mar 26, 2025Routine2 findings

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 15, 2024Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shelby Crossing Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 120 (Highest rating)

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Keybank National Association5% or Greater Mortgage InterestCorbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / DirectorBryant, WilliamOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(586) 532-2100

shelbycrossinghc.com

13794 21 Mile Road

Shelby Townhip, MI 48315

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

78 reviews from families & visitors

Official Website

Visit shelbycrossinghc.com

Medicare data downloads

Original nursing home datasets

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