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Nursing Home · Shelby Townhip, MI
13794 21 Mile Road, Shelby Townhip, MI 48315
Map location from our source data
Medicare overall rating
5 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 57 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Your next step
You don't need to know everything. Start with these questions.
Shelby Crossing Health Campus has a strong overall Medicare rating. Medicare reports an average of 1.15 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 4.0 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Shelby Crossing Health Campus receives a high volume of praise for its rehabilitation therapy programs, clean facility, and compassionate nursing staff, particularly from families of short-term rehab patients. However, there is a persistent pattern of serious complaints regarding neglect, poor hygiene, and communication failures, particularly concerning long-term residents and administrative responsiveness.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the nurses and therapists, several reports of neglect and unprofessionalism offset the high ratings.
Multiple reviewers cited significant difficulty in reaching staff or getting help from social workers.
Most reviewers describe the facility as clean and well-maintained, though a few noted specific hygiene failures.
Multiple reviewers specifically praise the quality and variety of the meals provided.
Reviewers mention a variety of activities available for residents.
Serious concerns were raised regarding medication administration and oversight of patient health conditions.
Reviews regarding memory care are polarized, ranging from praise for dignity to concerns about handling combative behaviors.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The nursing staff and aids along with P/T and O/T cared for her as if she were their own mother.”
“The staff took the time to get to know my Dad and our family. Always friendly and welcoming.”
“Should not be rated 5 stars! Allowed 94 yr old to languish in bed and get a bleeding bed sore. Didn't shower her for weeks.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 9 measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents who got a urinary tract infection
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Shelby Crossing Health Campus shows a concerning pattern with infection control deficiencies appearing in all three surveys (2023, 2024, and 2025), suggesting persistent issues with their infection prevention programs. The facility also had recurring problems with medication management across multiple inspections. While all 10 deficiencies have reported correction dates, the repeated infection control violations indicate ongoing challenges that families should discuss during visits.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Shelby Crossing Health Campus
for profit
Trilogy Health Services
123 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 120 (Highest rating)
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit shelbycrossinghc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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