Shelby Crossing Health Campus
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families should be vigilant regarding long-term care, as multiple reports of hygiene neglect and administrative communication failures suggest a need for frequent, unannounced visits to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
78 reviews on Google“Shelby Crossing Health Campus receives a high volume of praise for its rehabilitation therapy programs, clean facility, and compassionate nursing staff, particularly from families of short-term rehab patients. However, there is a persistent pattern of serious complaints regarding neglect, poor hygiene, and communication failures, particularly concerning long-term residents and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Quality dining services
Concerns
- Neglect regarding personal hygiene and basic care (mentioned by 4 reviewers)
- Poor communication and unhelpful social work/administrative staff (mentioned by 4 reviewers)
- Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your therapy programs, how do you integrate those services into the daily routine to ensure residents stay active and engaged?
- 2Could you walk me through your current process for keeping families updated on a loved one's status, especially regarding any changes in medication or care plans?
- 3With a smaller capacity of 57 residents, how does your team ensure that consistent, personalized attention is provided to every individual throughout the day and night?
- 4What protocols do you have in place to ensure that daily hygiene and personal care needs are consistently met for all residents?
- 5How do your administrative and social work teams coordinate with families to ensure that questions or concerns are addressed promptly and clearly?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating that situation to the family?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and aids along with P/T and O/T cared for her as if she were their own mother.”
“The staff took the time to get to know my Dad and our family. Always friendly and welcoming.”
“Should not be rated 5 stars! Allowed 94 yr old to languish in bed and get a bleeding bed sore. Didn't shower her for weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 9 measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shelby Crossing Health Campus shows a concerning pattern with infection control deficiencies appearing in all three surveys (2023, 2024, and 2025), suggesting persistent issues with their infection prevention programs. The facility also had recurring problems with medication management across multiple inspections. While all 10 deficiencies have reported correction dates, the repeated infection control violations indicate ongoing challenges that families should discuss during visits.
Mar 26, 2025Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Shelby Crossing Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 20 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit shelbycrossinghc.com
Medicare data downloads
Original nursing home datasets
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