The Laurels of Walden Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 169 Google reviews
Watch The Laurels of Walden Park
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (24 vs median 8.0)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · Below chain average · $167,400 in fines
What this means for your family
This facility has a strong reputation for its physical and occupational therapy programs, which many families find helpful for recovery. However, the recurring reports of slow response times to call lights and difficulty reaching staff by phone are critical concerns. We strongly recommend visiting in person during off-hours to observe staffing levels and asking specifically about their process for handling call lights and family communication.
Google Reviews
Google Reviews
169 reviews on Google“The Laurels of Walden Park receives highly polarized feedback, with some families praising the therapy and nursing staff while others report severe neglect, poor communication, and unsanitary conditions. While recent reviews highlight improvements in facility aesthetics and specific staff members, recurring complaints regarding understaffing, slow response times, and hygiene issues remain significant concerns for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Friendly and professional front-desk and admissions staff
- Clean and well-organized common areas
- Strong support for resident activities
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 12 reviewers)
- Unsanitary conditions including odors, pests, and medical waste (mentioned by 10 reviewers)
- Inadequate patient hygiene and neglect of basic needs (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your primary process for keeping families updated on their loved one's daily status?
- 2Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3I’ve heard great things about your physical and occupational therapy teams; how do you coordinate their care with the nursing staff to ensure consistent support for residents?
- 4Can you walk me through your current housekeeping schedule and how you maintain cleanliness and odor control in the resident living areas?
- 5What steps are currently in place to ensure that residents receive consistent assistance with daily hygiene and personal care needs throughout the day?
- 6How does your nursing team manage medication administration and ensure accuracy, particularly when transitioning a resident into your care?
Personalized based on this facility's data
Key Review Excerpts
“The receptionist Bre is amazing… Always polite and always has a smile… Warmest greetings and kindest words”
“Physical therapy, occupational therapy, speech therapy were wonderful. Ripley, York, Sally, and all the therapy team are wonderful.”
“My mother was a short-term rehab patient at this facility from November through late March, and our experience was nothing short of exceptional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 29 out of 77 total deficiencies, with recurring issues in resident care and safety, medication management, and infection control. The facility shows persistent problems with providing appropriate treatment according to care orders, preventing accidents and maintaining safe environments, and managing pressure ulcers. While all deficiencies appear corrected, the high volume of complaint-driven violations suggests ongoing care quality concerns that warrant careful evaluation during visits.
Oct 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Complaint13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 10, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Aug 13, 2025
$156,420
Payment Denial
Aug 13, 2025
62-day denial
Fine
Nov 26, 2024
$10,980
Ownership & Operations
Who Operates This Facility
The Laurels of Walden Park
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 45 of 84
Ownership & Management
Owners
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Laurel Acquisition Holding Corporation
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Westerwood Rehabilitation
1.9 miNursing Home · Columbus, OH
Laurels of Worthington, the
2.4 miNursing Home · Worthington, OH
Westerville Post Acute.
3.3 miNursing Home · Westerville, OH
Buckeye Terrace Rehabilitation and Nursing Center
3.9 miNursing Home · Westerville, OH
Willow Brook Christian Home
4.3 miNursing Home · Columbus, OH
Inniswood Health and Rehabilitation
4.5 miNursing Home · Westerville, OH