Laurels of Worthington, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 120 Google reviews

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What this means for your family
This facility has a highly regarded therapy team and a clean, welcoming environment, making it a strong candidate for short-term rehab. However, given the serious and recurring reports of neglect and medication errors, we strongly advise families to conduct unannounced visits and maintain daily, active oversight of their loved one's care plan.
Google Reviews
Google Reviews
120 reviews on Google“The Laurels of Worthington receives highly polarized feedback, with many families praising the exceptional physical and occupational therapy teams and the welcoming front-desk staff. However, there are serious, recurring allegations of physical abuse, neglect, and poor communication regarding medical status and medication management. While some families describe the facility as clean and well-managed, others report significant concerns regarding staffing ratios and the quality of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Welcoming and professional front-desk staff
- Clean and well-maintained facility environment
- Responsive and caring nursing staff (in many reports)
Concerns
- Allegations of physical abuse or mistreatment by staff (mentioned by 4 reviewers)
- Slow response times to call lights and patient requests (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Poor communication with families regarding medical status or incidents (mentioned by 3 reviewers)
- Inadequate hygiene or lack of assistance with basic needs (showering/bathing) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in responding to feedback; how does the administration involve families in the process of addressing facility concerns or improvements?
- 2With the high praise for your physical and occupational therapy teams, how do you tailor rehabilitation plans to help residents regain their independence?
- 3How does the nursing team ensure that medication is administered accurately and on schedule, especially during shift changes?
- 4What specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal hygiene and bathing?
- 5How does the facility handle communication with families if there is a change in a resident's medical status or an unexpected incident occurs?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting both the physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been at Laurels Of WORTHINGTON for over a month... The staff from every department from management down everyone in the facility is pleasant, helpful, knowledgeable, friendly, the facility is clean everyday!”
“My mom can be a handful when sunsetting and the staff perform brilliantly in calming her down and get the situation under control. I would recommend Laurels to everyone.”
“The physical therapy department is amazing! Tammy is the best! I would recommend this facility to anyone who needs exceptional care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing challenges with families filing complaint reports, particularly regarding medication management which appears repeatedly across multiple surveys from 2019 to 2024. The most frequent problem areas involve medication errors, daily care assistance, and resident rights including proper notification of families about health changes. While all deficiencies show correction dates, the recurring patterns in medication safety and basic care quality suggest persistent operational issues that families should discuss directly with staff.
Jul 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 4, 2024Routine19
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 30, 2024Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 17, 2022Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Aug 22, 2019Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Laurels of Worthington, the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 44 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit laurelsofworthington.com
Medicare data downloads
Original nursing home datasets
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