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Nursing HomeMedicaid

Laurels of Worthington, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1030 High St, Worthington, OH 4308595 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 120 Google reviews

5
4
3
2
1
Laurels of Worthington, the Nursing Home in Worthington, OH — Street View
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What this means for your family

This facility has a highly regarded therapy team and a clean, welcoming environment, making it a strong candidate for short-term rehab. However, given the serious and recurring reports of neglect and medication errors, we strongly advise families to conduct unannounced visits and maintain daily, active oversight of their loved one's care plan.

Google Reviews

Google Reviews

120 reviews on Google
The Laurels of Worthington receives highly polarized feedback, with many families praising the exceptional physical and occupational therapy teams and the welcoming front-desk staff. However, there are serious, recurring allegations of physical abuse, neglect, and poor communication regarding medical status and medication management. While some families describe the facility as clean and well-managed, others report significant concerns regarding staffing ratios and the quality of basic care.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean8.0Activities7.0Meds3.0Memory8.0Comms5.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Welcoming and professional front-desk staff
  • Clean and well-maintained facility environment
  • Responsive and caring nursing staff (in many reports)

Concerns

  • Allegations of physical abuse or mistreatment by staff (mentioned by 4 reviewers)
  • Slow response times to call lights and patient requests (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Poor communication with families regarding medical status or incidents (mentioned by 3 reviewers)
  • Inadequate hygiene or lack of assistance with basic needs (showering/bathing) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(7)'21(2)'23(13)'25(35)'26(16)

Distribution · 124 analyzed

5
99
4
4
3
2
2
2
1
17
17 reviews posted between Mar 24, 2024Mar 27, 2024 · 17 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the management is very active in responding to feedback; how does the administration involve families in the process of addressing facility concerns or improvements?
  • 2With the high praise for your physical and occupational therapy teams, how do you tailor rehabilitation plans to help residents regain their independence?
  • 3How does the nursing team ensure that medication is administered accurately and on schedule, especially during shift changes?
  • 4What specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal hygiene and bathing?
  • 5How does the facility handle communication with families if there is a change in a resident's medical status or an unexpected incident occurs?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting both the physician and the family?

Personalized based on this facility's data


Key Review Excerpts

My husband has been at Laurels Of WORTHINGTON for over a month... The staff from every department from management down everyone in the facility is pleasant, helpful, knowledgeable, friendly, the facility is clean everyday!

Long-term resident's family · 2025★★★★★

My mom can be a handful when sunsetting and the staff perform brilliantly in calming her down and get the situation under control. I would recommend Laurels to everyone.

Memory care family member · 2025★★★★★

The physical therapy department is amazing! Tammy is the best! I would recommend this facility to anyone who needs exceptional care.

Rehab patient's family · 2025★★★★★
Source: 120 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
12.1%
OH
28.2%
Franklin
25.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.3%
OH
6.9%
Franklin
7.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
14.4%
OH
5.8%
Franklin
6.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
OH
9.4%
Franklin
10.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.5%
OH
25.4%
Franklin
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
OH
92.6%
Franklin
93.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.0%
Better than Avg
Here
91.0%
US
81.8%
OH
78.4%
Franklin
80.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
79.7%
OH
75.6%
Franklin
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OH
1.2%
Franklin
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (10.1)
5 complaint-triggered

This facility has ongoing challenges with families filing complaint reports, particularly regarding medication management which appears repeatedly across multiple surveys from 2019 to 2024. The most frequent problem areas involve medication errors, daily care assistance, and resident rights including proper notification of families about health changes. While all deficiencies show correction dates, the recurring patterns in medication safety and basic care quality suggest persistent operational issues that families should discuss directly with staff.

Jul 17, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 4, 2024Routine
19
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

May 30, 2024Complaint
2
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 17, 2023Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 17, 2022Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Aug 22, 2019Routine
6
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laurels of Worthington, the

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 44 of 84

Ownership & Management

Key personnel

Qazi, MohammadOfficer / DirectorKhan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorLaurel Health Care CompanyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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