Forest Hills Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
While some families report positive interactions with staff, the recent, recurring reports of neglect and hygiene issues are extremely concerning. If you consider this facility, we strongly recommend unannounced visits during off-hours and specifically monitoring the resident's hydration and personal care status.
Google Reviews
Google Reviews
21 reviews on Google“Forest Hills Center receives highly polarized feedback, with some families praising the staff's kindness and dedication, while others report severe neglect and unprofessionalism. Critical concerns include poor hygiene, inadequate assistance with basic needs like hydration and changing, and a lack of communication regarding resident health and status.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional bedside caregivers
- Active engagement in resident activities
- Effective rehabilitation therapy support
Concerns
- Neglect of basic hygiene and resident care (e.g., not changing clothes/diapers, bed sores) (mentioned by 3 reviewers)
- Inadequate hydration and assistance with feeding (mentioned by 2 reviewers)
- Poor communication and lack of accountability regarding medical incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on active engagement, could you walk me through a typical daily schedule of activities and how you encourage residents to participate?
- 2How does your team ensure consistent monitoring of personal hygiene and skin integrity for residents who require assistance with daily care?
- 3What specific protocols are in place to ensure residents receive adequate hydration and nutritional support during every meal?
- 4In the event of a medical incident or change in condition, what is your standard process for communicating updates and care plans to family members?
- 5With the current staffing levels, how do you manage the workload to ensure that every resident receives timely attention and quality care throughout the day?
- 6What steps is the facility taking to improve overall cleanliness and ensure that living spaces are consistently well-maintained for all residents?
Personalized based on this facility's data
Key Review Excerpts
“Residents go unchanged for hours and sit in urine clothes. I know my loved one and roommate does not get properly changed our family has spoken to Dawn, and the issue are still not being addressed.”
“This is not a five star Hilton, but it didn't matter. What mattered was the people, and how kind they were to my dad and how much they cared for him.”
“Residents do not have the abilities to take covers off the fluids served , and therefore are not getting food”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Hills Center has ongoing safety and care concerns, with families filing 11 complaint-triggered deficiencies. The most recurring issues involve fire safety and building maintenance, resident abuse and neglect protections, and ensuring a safe living environment. Recent complaints in late 2025 focused on abuse reporting and resident rights violations, indicating persistent problems with protecting vulnerable residents despite the facility's corrections to previous deficiencies.
Nov 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 3, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2025Routine15
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Aug 7, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Forest Hills Center
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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