Laurels of Norworth the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 142 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $51,871 in fines
What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families must be aware of the recurring reports regarding weekend and night-shift staffing shortages. We strongly advise you to visit during off-hours and ask management specifically how they ensure timely response to call lights and hygiene needs when staffing levels are lower.
Google Reviews
Google Reviews
142 reviews on Google“The Laurels of Norworth receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, significant and recurring concerns exist regarding understaffing, particularly on weekends and night shifts, which leads to delayed responses to call lights and lapses in basic hygiene and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive day-shift nursing staff
- Clean and well-maintained facility environment
- Strong administrative support for admissions and hospice transitions
Concerns
- Slow or non-existent response to call lights (mentioned by 14 reviewers)
- Understaffing during weekends and night shifts (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with basic needs (showering, changing) (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback; how does the leadership team currently work to address and resolve concerns raised by families?
- 2We've heard great things about the physical and occupational therapy here, so could you tell us more about how the therapists integrate with the daily care plan?
- 3What specific protocols are in place during the night and weekend shifts to ensure that call lights are answered promptly and residents' basic hygiene needs are met?
- 4How does the nursing team manage medication schedules to ensure there are no delays or errors, especially during shift transitions?
- 5Can you describe what a typical day looks like for residents, including meal times and any scheduled social activities or outings?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The day staff is very kind. Patience, Princess ,Stacey,Mabel, Marisa, Sofia Daniels, Mr Tracy, Dr Jessica Hwang. The weekend shifts are so understaffed it is very hard for the staff to respond quickly.”
“Physical and occupational therapy was top notch as well. Thank you Joel, Ryan, Kim, and Cody. I'd recommend the Laurels for their rehab.”
“The Laurels of Norworth starting with Aubri Bostic and her assistant Rani and ending with the entire skilled nursing staff bent over backwards to help my father with an urgent respite stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints that triggered inspections, with recurring problems in accident prevention, medication management, and food service. The facility has faced 64 deficiencies across 10 surveys, including recent serious issues with abuse reporting and inadequate social work staffing. While most deficiencies show correction dates, the pattern of repeated problems in safety supervision and medication errors suggests ongoing quality concerns that families should carefully evaluate.
Feb 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Dec 10, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 19, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Meet other general requirements that are deficient.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Nov 19, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 25, 2024
$37,191
Fine
Oct 18, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Laurels of Norworth the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 73 of 84 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit laurelsofnorworth.com
Medicare data downloads
Original nursing home datasets
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