Westerville Post Acute.
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High RN turnover (81%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $315,699 in fines
What this means for your family
This facility is highly regarded for its rehabilitation therapy and attentive nursing staff, making it a strong candidate for recovery needs. However, given the report of a serious fall incident and lack of bed alarms, families should conduct a thorough tour and specifically ask about the facility's fall prevention protocols and equipment availability.
Google Reviews
Google Reviews
13 reviews on Google“Westerville Post Acute receives strong praise for its rehabilitation therapy and nursing staff, with many families noting that the team is responsive and caring. However, there are serious concerns regarding patient safety protocols, specifically regarding fall prevention and the adequacy of equipment like bed alarms.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Responsive and friendly nursing staff
- Proactive communication with families
- Efforts to improve resident experience
Concerns
- Inadequate fall safety protocols and equipment
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from families; how do you typically involve loved ones in the care planning process?
- 2We are looking for strong physical recovery support; could you tell us more about the specific rehabilitation therapies available here?
- 3What specific protocols and equipment are in place to ensure residents are safe from falls during the day and night?
- 4How does the nursing team manage medical emergencies or sudden changes in a resident's condition after regular business hours?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6With the recent inspections, what specific steps is the facility taking to address past deficiencies and improve the overall care environment?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care plan designed for my husband who had a stroke is excellent, as is the therapy staff working with him. The staff is responsive to any concerns.”
“They’ve also implemented food trucks every other Friday so that’s something he can look forward too.”
“Since they took over i have had the opportunity to meet everyone that's taking care of my sister. They listen to me if there's any problem. I feel safe leaving her there when I leave”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering significant federal inspections with 67 total deficiencies across eight surveys. The most recurring problems involve medication management, safety hazards, and nursing staffing levels. While all issues show correction dates, the persistent pattern of medication errors, safety violations, and abuse-related deficiencies across multiple years raises concerns about sustained quality improvement.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 30, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 30, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 21, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 6, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 21, 2024
$214,868
Payment Denial
Feb 21, 2024
8-day denial
Fine
Oct 10, 2023
$100,831
Payment Denial
Oct 10, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Westerville Post Acute.
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 209 of 260
Ownership & Management
Owners
Buckeye Chai Holding Company LLC
Owner · Organization
Bc Operating Group LLC
Owner (parent company) · Organization
Buckeye Chai Investors LLC
Owner (parent company) · Organization
Zuckerman, Yair
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit westervillepa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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