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Nursing HomeMedicaid

The Laurels of Hendersonville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

290 Clear Creek Road, Hendersonville, NC 28792100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 90 Google reviews

The Laurels of Hendersonville Nursing Home in Hendersonville, NC — Street View
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What this means for your family

The Laurels of Hendersonville is highly regarded for its rehabilitation therapy team, making it a strong candidate for post-surgery recovery. However, families should be proactive; ensure you have a clear plan for discharge and monitor personal belongings, as multiple reviewers noted issues with missing items and communication gaps during transitions.

Google Reviews

Google Reviews

90 reviews on Google
The Laurels of Hendersonville receives high praise for its rehabilitation therapy team and generally clean, welcoming environment. However, some families report significant concerns regarding inconsistent nursing care, slow response times to call bells, and occasional issues with personal belongings or discharge coordination.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities8.0Meds4.0MemoryN/AComms6.0Value5.0

Strengths

  • Highly effective physical and occupational therapy
  • Clean, well-maintained facility
  • Professional and caring administrative leadership
  • Welcoming, family-oriented atmosphere

Concerns

  • Slow response times to call bells (mentioned by 3 reviewers)
  • Inconsistent nursing care and medication management (mentioned by 3 reviewers)
  • Lost or missing personal belongings (mentioned by 2 reviewers)
  • Understaffing during night shifts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'20(11)'22(2)'24(24)'26(3)

Distribution · 93 analyzed

5
68
4
8
3
3
2
2
1
12

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how much the leadership team engages with the community online; how does that same level of communication translate to how you update families on a resident's daily well-being?
  • 2We’ve heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to maintain their independence?
  • 3With the facility looking so clean and well-maintained, what specific protocols do you have in place to ensure that residents' personal belongings stay organized and safe in their rooms?
  • 4How does the nursing team manage medication schedules and monitoring, especially during the transition between day and night shifts?
  • 5What is the typical response time for a call bell, and how do you ensure residents feel heard and attended to during the quieter night hours?
  • 6Can you describe what a typical day of social activities and engagement looks like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT stall worked very well with her, they made her feel good and pushed her in the most delicate ways to get her strong again.

Rehab patient's family · 2023★★★★★

The staff went above and beyond, not just in providing excellent medical attention, but also in creating a compassionate, respectful environment where my loved one felt safe and supported.

Long-term resident's family · 2025★★★★★

The food was beyond horrific -except for the head administrator and one of his colleagues and two of the nurses there- the CNA‘s and many of the nurses need “retraining“ -their manners were brusque Inappropriate -the wait time for response when the call Bell light was lit up by the patient was unacceptable.

Family member · 2025☆☆☆☆
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.3%
NC
20.2%
Henderson
19.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.4%
NC
21.0%
Henderson
21.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
NC
16.4%
Henderson
15.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
NC
5.4%
Henderson
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
NC
91.7%
Henderson
95.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.9%
Mixed vs Avgs
Here
21.9%
US
19.5%
NC
21.5%
Henderson
27.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
79.7%
NC
78.1%
Henderson
85.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
NC
80.1%
Henderson
84.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
NC
1.5%
Henderson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
5penalties
Near state avg (5.6)
18 complaint-triggered
$36,257 in fines

Nearly half of the 37 deficiencies resulted from family complaints, indicating concerning patterns in medication management, resident protection from abuse/neglect, and facility safety. Recent complaints in 2024 involved accident hazards and medication errors, while earlier reports cited abuse protection failures. Though the facility corrects violations when cited, the recurring nature of medication management issues and multiple complaint-triggered investigations suggest ongoing quality concerns that families should thoroughly investigate before choosing this facility.

Sep 11, 2025Complaint
1
0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 20, 2025Routine
4
0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 17, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 5, 2024Complaint
11
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 5, 2024Routine
3
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Nov 20, 2023Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Dec 17, 2024

$16,452

Fine

Nov 20, 2023

$3,728

Fine

Nov 20, 2023

$4,212

Fine

Nov 20, 2023

$11,865

Payment Denial

Nov 20, 2023

30-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Hendersonville

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 33 of 84

Ownership & Management

Owners

Qazi, Mohammad

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Khan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorLaurel Health Care CompanyManagerHarness, PrestonManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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