The Laurels of Hendersonville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 90 Google reviews

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What this means for your family
The Laurels of Hendersonville is highly regarded for its rehabilitation therapy team, making it a strong candidate for post-surgery recovery. However, families should be proactive; ensure you have a clear plan for discharge and monitor personal belongings, as multiple reviewers noted issues with missing items and communication gaps during transitions.
Google Reviews
Google Reviews
90 reviews on Google“The Laurels of Hendersonville receives high praise for its rehabilitation therapy team and generally clean, welcoming environment. However, some families report significant concerns regarding inconsistent nursing care, slow response times to call bells, and occasional issues with personal belongings or discharge coordination.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility
- Professional and caring administrative leadership
- Welcoming, family-oriented atmosphere
Concerns
- Slow response times to call bells (mentioned by 3 reviewers)
- Inconsistent nursing care and medication management (mentioned by 3 reviewers)
- Lost or missing personal belongings (mentioned by 2 reviewers)
- Understaffing during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much the leadership team engages with the community online; how does that same level of communication translate to how you update families on a resident's daily well-being?
- 2We’ve heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to maintain their independence?
- 3With the facility looking so clean and well-maintained, what specific protocols do you have in place to ensure that residents' personal belongings stay organized and safe in their rooms?
- 4How does the nursing team manage medication schedules and monitoring, especially during the transition between day and night shifts?
- 5What is the typical response time for a call bell, and how do you ensure residents feel heard and attended to during the quieter night hours?
- 6Can you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT stall worked very well with her, they made her feel good and pushed her in the most delicate ways to get her strong again.”
“The staff went above and beyond, not just in providing excellent medical attention, but also in creating a compassionate, respectful environment where my loved one felt safe and supported.”
“The food was beyond horrific -except for the head administrator and one of his colleagues and two of the nurses there- the CNA‘s and many of the nurses need “retraining“ -their manners were brusque Inappropriate -the wait time for response when the call Bell light was lit up by the patient was unacceptable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of the 37 deficiencies resulted from family complaints, indicating concerning patterns in medication management, resident protection from abuse/neglect, and facility safety. Recent complaints in 2024 involved accident hazards and medication errors, while earlier reports cited abuse protection failures. Though the facility corrects violations when cited, the recurring nature of medication management issues and multiple complaint-triggered investigations suggest ongoing quality concerns that families should thoroughly investigate before choosing this facility.
Sep 11, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 20, 2025Routine4
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 5, 2024Complaint11
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2024Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 20, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Dec 17, 2024
$16,452
Fine
Nov 20, 2023
$3,728
Fine
Nov 20, 2023
$4,212
Fine
Nov 20, 2023
$11,865
Payment Denial
Nov 20, 2023
30-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Hendersonville
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 33 of 84
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit laurelsofhendersonville.com
Medicare data downloads
Original nursing home datasets
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