Carolina Village INC
Strong Medicare quality ratings; families often praise supportive and attentive staff. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While many families report that the staff is attentive and helpful in fostering resident independence, the serious report of medication mismanagement is a critical red flag. When touring, we strongly recommend asking for the facility's specific protocols for medication administration and how they handle medical emergencies or changes in resident health status.
Google Reviews
Google Reviews
11 reviews on Google“Carolina Village Inc, often referred to as 'The Bridge' in reviews, receives praise for its supportive environment and staff who actively assist residents with daily living and medication adjustments. However, families should be aware of significant concerns regarding medication management and the facility's response to health crises, as at least one family reported a preventable hospitalization due to errors.”
Quality Themes
Tap a score for detailsStrengths
- Supportive and attentive staff
- Effective medication management for some residents
- Encouragement of resident independence
- Consistent wellness checks
Concerns
- Medication management errors leading to hospitalization
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of medication safety, could you walk us through the specific protocols and double-check systems you have in place to ensure accuracy for residents?
- 2With a 5-star staffing rating, how do you ensure that staff members are able to maintain that high level of attentive, personalized care throughout the entire day?
- 3I noticed you have a strong focus on resident independence; what are some of the most popular daily activities or programs that help residents stay active and engaged here?
- 4How does your team handle communication with families when a resident experiences a change in health status or requires an urgent medical intervention?
- 5I see that you occasionally respond to feedback online; how does your leadership team use input from families to continuously improve the quality of care at Carolina Village?
- 6Since there have been a few recent health inspection findings, what steps has the facility taken to address those areas and ensure the highest standards of safety moving forward?
Personalized based on this facility's data
Key Review Excerpts
“They changed her meds and she is now wanting to help herself (excellent doctor!). We know they are checking on her multiple times a day (staff always seems happy and helpful), getting her to activities, making sure she goes to meals, etc.”
“Most staff that we come in contact with really take interest and care for my Mom. As she has declined they have been able to help her more.”
“The bridge has been a nightmare for our mother and our family. They mis-managed her meds within the first 5 weeks resulting in a preventable hospitalization, after that they were on a mission to get my mother out of there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Carolina Village Inc has 19 deficiencies across 3 surveys, with all issues reportedly corrected by the facility. The most recurring problems involve electrical systems and fire safety equipment, food safety and storage, and resident record management. While deficiencies span multiple areas including building maintenance and safety systems, the facility has provided correction dates for all cited issues, suggesting responsiveness to regulatory concerns.
Jan 24, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 13, 2023Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 4, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Carolina Village INC
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit centurypa.com
Medicare data downloads
Original nursing home datasets
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