See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Life Care Center of Hendersonville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

400 Thompson Street, Hendersonville, NC 2879280 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 88 Google reviews

Life Care Center of Hendersonville Nursing Home in Hendersonville, NC — Street View
Street View

Watch Life Care Center of Hendersonville

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is highly regarded for its physical and occupational therapy programs, which many families find effective. However, there are recurring, serious concerns regarding medication management and basic hygiene. We strongly advise families to monitor daily care closely and ensure clear communication with the nursing staff regarding medical needs.

Google Reviews

Google Reviews

88 reviews on Google
Life Care Center of Hendersonville receives high praise for its rehabilitation therapy team and generally clean, well-maintained environment. However, several families have reported critical lapses in medical care, specifically regarding medication management and hygiene, suggesting inconsistent quality of care depending on the specific hall or nursing shift.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean7.0Activities9.0Meds3.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective and compassionate rehabilitation therapy team
  • Clean, well-maintained, and attractive facility
  • Friendly and welcoming administrative and nursing staff
  • Strong activity programs and community atmosphere

Concerns

  • Critical failures in medication management, particularly for diabetic patients (mentioned by 2 reviewers)
  • Inconsistent hygiene and room cleanliness (mentioned by 3 reviewers)
  • Slow or unresponsive nursing staff to call buttons and patient needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(1)'23(4)'25(36)'26(33)

Distribution · 91 analyzed

5
73
4
7
3
1
2
2
1
8

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the administration engages with the community through your review responses; how does that same level of communication translate to how you update families on a resident's daily care?
  • 2We noticed your rehab team is highly regarded; could you tell us more about how the therapy team works alongside the nursing staff to support a resident's recovery?
  • 3What specific protocols do you have in place to ensure medication, especially for chronic conditions like diabetes, is administered accurately and on schedule?
  • 4With the facility looking so clean and well-maintained, what are your daily routines for ensuring resident rooms and common areas stay consistently tidy?
  • 5How do you ensure that nursing staff are able to respond quickly to call buttons, even during busier shifts or transitions?
  • 6We love the idea of a strong community atmosphere; what kind of daily activities or social programs are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The nurses, CNAs, Dietary, kitchen staff and Administration personnel are working hard for the well being of my wife and her recovery.

Rehab patient's husband · 2022★★★★★

The first 24 to 48 hours of my wife’s stay were miserable. I guess she fell victim to the normal flow of business. When she arrived she was in a lot of post surgical pain. She did not get any pain meds for 36 hours.

Rehab patient's husband · 2025★★★★

I honestly do not understand the positive reviews! It reeks in the building no matter what time of day you visit. My mom was there for a week and I took her out and back to the hospital. The room was not cleaned not one time!

Long-term resident's family · 2025☆☆☆☆
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.5%
NC
21.5%
Henderson
28.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
NC
14.1%
Henderson
14.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
NC
5.4%
Henderson
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
NC
21.0%
Henderson
21.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
14.4%
NC
16.4%
Henderson
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
15.3%
NC
20.2%
Henderson
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
NC
80.1%
Henderson
83.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.0%
Better than Avg
Here
91.0%
US
79.7%
NC
78.1%
Henderson
85.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Henderson
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (5.6)
10 complaint-triggered
$40,986 in fines

Multiple families filed complaints triggering inspections that found issues with medication management, nutritional care, and resident assessments. The facility has 49 total deficiencies across recent surveys, with recurring problems in food service and safety appearing in multiple time periods. While all violations show correction dates, the pattern of repeated issues in key care areas suggests ongoing challenges with consistent quality oversight.

Aug 27, 2025Routine
5
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 22, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 22, 2024Complaint
4
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jul 19, 2024Complaint
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 19, 2024Routine
8
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Feb 10, 2023Routine
25
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0661Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Federal Penalties

Fine

Jul 19, 2024

$10,527

Fine

Jul 19, 2024

$30,459

Payment Denial

Jul 19, 2024

110-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Hendersonville

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 108 of 194

Ownership & Management

Key personnel

Cole, StephanieW-2 Managing EmployeeCross, CindyOfficer / DirectorThurmond, JoanOfficer / DirectorLife Care Centers of America, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call