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Nursing HomeMedicaid Investigative

The Laurels of Charlottesville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

490 Hillsdale Drive, Charlottesville, VA 22901120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 198 Google reviews

The Laurels of Charlottesville Nursing Home in Charlottesville, VA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (25 vs median 11.0)
  • High RN turnover (52%)

Below average in VA · Below recommended RN staffing · Below chain average · $8,824 in fines

Source: Medicare data

What this means for your family

The Laurels of Charlottesville is highly regarded for its physical therapy and admissions process, making it a strong candidate for short-term rehab. However, families should be extremely cautious regarding long-term care; multiple reviewers have reported significant neglect during night and weekend shifts. We strongly recommend conducting unannounced visits during off-hours to verify the quality of care before committing.

Google Reviews

Google Reviews

198 reviews on Google
The Laurels of Charlottesville receives highly polarized feedback, with many families praising the rehabilitation therapy team and admissions staff for their professionalism and care. However, a significant number of reviewers report serious concerns regarding neglect, particularly on nights and weekends, citing issues like call lights being ignored, poor hygiene, and unprofessional communication from management.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities8.0Meds3.0Memory6.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Helpful and welcoming admissions team
  • Clean and well-maintained facility
  • Compassionate and attentive day-shift nursing staff

Concerns

  • Neglect and slow response times on nights/weekends (mentioned by 14 reviewers)
  • Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
  • Unprofessional or dismissive management/administration (mentioned by 6 reviewers)
  • Understaffing leading to inadequate patient care (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(2)'20(4)'22(5)'24(61)'26(6)

Distribution · 201 analyzed

5
152
4
14
3
3
2
6
1
26

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained throughout the night and on weekends?
  • 2We noticed the admissions team was so welcoming to us; how does that same level of communication and attentiveness carry over to the daily care provided by the nursing staff?
  • 3With the physical and occupational therapy being such a strength here, how do you work with families to track progress and celebrate milestones?
  • 4How does the nursing team manage medication administration and ensure there are no errors during shift changes?
  • 5What is the protocol for handling medical emergencies or urgent needs during the overnight hours or on weekends?
  • 6Can you tell us more about the daily activities and social engagement opportunities available to keep residents active and connected?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy and occupational therapy that she received was done professionally and with care. We saw steady improvement and positive change.

Long-term resident's family · 2023☆☆☆☆

The staff does not give safe or quality care. They do not round on their patients for hours at a time even when my grandmother was calling for assistance to the bathroom.

Long-term resident's family · 2019★★★★

The day nurses are very nice but during the night she was left sitting on a toilet for 2 hours after sitting in her own urine for 2 hours. The nurse then hid her call button so she couldn't call for assistance.

Rehab patient's family · 2025☆☆☆☆
Source: 198 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
94%
Registered nurses for medical care
Total Nursing
3.67hrs
90%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility64.8%
Worse than Avg
Here
64.8%
US
95.5%
VA
94.0%
Albemarle
91.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.5%
Worse than Avg
Here
67.5%
US
93.4%
VA
91.0%
Albemarle
92.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
VA
16.9%
Albemarle
18.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.3%
VA
16.4%
Albemarle
18.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
5.3%
VA
5.6%
Albemarle
6.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
15.4%
VA
14.2%
Albemarle
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
79.7%
VA
73.6%
Albemarle
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.9%
Worse than Avg
Here
46.9%
US
81.8%
VA
73.9%
Albemarle
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
VA
1.2%
Albemarle
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
1penalties
Well above state avg (14.5)
10 complaint-triggered
$8,824 in fines

Families have filed 10 complaints triggering inspections at this facility, indicating ongoing concerns about care quality. The facility shows persistent issues across multiple areas including care planning and resident assessment, medication management, and nutrition services. While the facility corrects identified problems, the pattern of recurring deficiencies in fundamental care areas like resident assessment and medication safety suggests systemic challenges that warrant careful consideration during any visit.

Jul 24, 2025Routine
18
0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jul 24, 2025Complaint
7
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

May 21, 2024Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jan 30, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 17, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 14, 2022Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Federal Penalties

Fine

Jan 17, 2024

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Charlottesville

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 48 of 84

Ownership & Management

Key personnel

Khan, AnisManaging Control - Governing BodyQazi, MohammadManaging Control - Governing BodyLaurel Health Care CompanyManagerBromley, JohnnaManagerChesler, DavidManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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