The Laurels of Charlottesville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 198 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 11.0)
- High RN turnover (52%)
Below average in VA · Below recommended RN staffing · Below chain average · $8,824 in fines
What this means for your family
The Laurels of Charlottesville is highly regarded for its physical therapy and admissions process, making it a strong candidate for short-term rehab. However, families should be extremely cautious regarding long-term care; multiple reviewers have reported significant neglect during night and weekend shifts. We strongly recommend conducting unannounced visits during off-hours to verify the quality of care before committing.
Google Reviews
Google Reviews
198 reviews on Google“The Laurels of Charlottesville receives highly polarized feedback, with many families praising the rehabilitation therapy team and admissions staff for their professionalism and care. However, a significant number of reviewers report serious concerns regarding neglect, particularly on nights and weekends, citing issues like call lights being ignored, poor hygiene, and unprofessional communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Helpful and welcoming admissions team
- Clean and well-maintained facility
- Compassionate and attentive day-shift nursing staff
Concerns
- Neglect and slow response times on nights/weekends (mentioned by 14 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
- Unprofessional or dismissive management/administration (mentioned by 6 reviewers)
- Understaffing leading to inadequate patient care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained throughout the night and on weekends?
- 2We noticed the admissions team was so welcoming to us; how does that same level of communication and attentiveness carry over to the daily care provided by the nursing staff?
- 3With the physical and occupational therapy being such a strength here, how do you work with families to track progress and celebrate milestones?
- 4How does the nursing team manage medication administration and ensure there are no errors during shift changes?
- 5What is the protocol for handling medical emergencies or urgent needs during the overnight hours or on weekends?
- 6Can you tell us more about the daily activities and social engagement opportunities available to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy that she received was done professionally and with care. We saw steady improvement and positive change.”
“The staff does not give safe or quality care. They do not round on their patients for hours at a time even when my grandmother was calling for assistance to the bathroom.”
“The day nurses are very nice but during the night she was left sitting on a toilet for 2 hours after sitting in her own urine for 2 hours. The nurse then hid her call button so she couldn't call for assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints triggering inspections at this facility, indicating ongoing concerns about care quality. The facility shows persistent issues across multiple areas including care planning and resident assessment, medication management, and nutrition services. While the facility corrects identified problems, the pattern of recurring deficiencies in fundamental care areas like resident assessment and medication safety suggests systemic challenges that warrant careful consideration during any visit.
Jul 24, 2025Routine18
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 24, 2025Complaint7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
May 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 14, 2022Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
Jan 17, 2024
$8,824
Ownership & Operations
Who Operates This Facility
The Laurels of Charlottesville
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 48 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
198 reviews from families & visitors
Official Website
Visit laurelsofcharlottesville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Rosewood Village at Greenbrier
< 1 miAssisted Living · Charlottesville, VA
Linden House
< 1 miAssisted Living · Charlottesville, VA
Our Lady of Peace INC
< 1 miNursing Home · Charlottesville, VA
Our Lady of Peace
< 1 miAssisted Living · Charlottesville, VA
Monroe Health & Rehab Center
< 1 miNursing Home · Charlottesville, VA
Charlottesville Health & Rehabilitation Center
1.2 miNursing Home · Charlottesville, VA