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Nursing HomeMedicaid

Monroe Health & Rehab Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1150 Northwest Drive, Charlottesville, VA 22901180 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 78 Google reviews

5
4
3
2
1
Monroe Health & Rehab Center Nursing Home in Charlottesville, VA — Street View
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What this means for your family

While Monroe Health & Rehab is praised for its effective rehab team and ability to handle complex memory care cases, the facility has a history of serious complaints regarding patient neglect and communication. If you choose this facility, ensure you have a clear, direct line of communication with the nursing leadership and visit frequently to monitor your loved one's hydration, medication, and hygiene.

Google Reviews

Google Reviews

78 reviews on Google
Monroe Health & Rehab Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe concerns regarding patient neglect and communication failures. While some reviewers highlight recent renovations and a positive atmosphere, critical reports of medication errors, dehydration, and poor responsiveness suggest significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean6.0Activities7.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and renovated facility
  • In-house dialysis services

Concerns

  • Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 3 reviewers)
  • Medication errors and over-sedation (mentioned by 3 reviewers)
  • Poor communication and unresponsiveness to family inquiries (mentioned by 4 reviewers)
  • Inadequate staffing levels leading to delayed care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'19(17)1.02.3'21(3)4.43.4'23(5)3.54.5'25(15)5.0'26(14)

Distribution · 82 analyzed

5
62
4
4
3
0
2
0
1
16
13 reviews posted between Mar 6, 2019Mar 6, 2019 · 10 were 5-star
10 reviews posted between Oct 25, 2022Oct 28, 2022 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility offers in-house dialysis; how does this integration help streamline care and reduce the need for outside medical transport for residents?
  • 2With a 3-star staffing rating, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and personal care throughout the day and night?
  • 3Given that medication management is a high priority for our family, could you walk us through the safety checks and oversight processes you use to prevent errors and ensure proper dosage?
  • 4I see that you are very active in responding to family feedback online; what is the best way for us to maintain open, consistent communication with the nursing team once our loved one is settled in?
  • 5Could you describe the daily activity schedule and how staff encourage residents to participate in social or therapeutic programs to keep them engaged?
  • 6In light of your recent health inspection results, what specific steps has the leadership team taken to address those findings and improve the overall care environment?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was here after a car accident. She was never once taken out of her bed unless family took her outside, she was given the wrong meds, and one day was only brought two items for breakfast “because she didn’t eat it all in the past” one day after discharge she was admitted for severe dehydration, and blood clots.

Long-term resident's family · 2024☆☆☆☆

My brother is dying and they actually hung up on me three times or more

Long-term resident's family · 2023☆☆☆☆

My mom had many wounds and a challenging ostomy and much swelling, and the staff took amazing care of her. My mom has never been a fan of being in a rehab facility and can be a challenge, but after about a week of panicking, she really became very comfortable there and fell in love with all of her nurses and therapists and administrators and doctor.

Rehab patient's family · 2025★★★★★
Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Albemarle
84.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
19.5%
VA
20.4%
Albemarle
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
VA
91.0%
Albemarle
85.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
12.1%
VA
16.9%
Albemarle
18.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
15.4%
VA
14.2%
Albemarle
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.4%
VA
22.0%
Albemarle
21.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
VA
73.9%
Albemarle
71.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.5%
Better than Avg
Here
94.5%
US
79.7%
VA
73.6%
Albemarle
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Albemarle
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Above state avg (14.5)
10 complaint-triggered
$15,935 in fines

Families have filed multiple complaint reports triggering inspections, with 41 total deficiencies across five surveys. The facility shows recurring problems with care planning and treatment delivery, medical records management, and resident safety measures including accident prevention and pest control. While all cited issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should investigate during visits.

Aug 21, 2025Complaint
8
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 30, 2024Complaint
2
0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 21, 2022Routine
10
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0916Potential for harm · Isolated

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Mar 12, 2020Routine
5
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 13, 2018Routine
16
0880Actual harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Aug 21, 2025

$10,358

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monroe Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

126 facilities nationwide

Chain avg rating: 3.0/5 · Rank 29 of 125

Ownership & Management

Owners

Wwbv Holdings LLC

Owner (parent company) · Organization

100%

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Monroe Real Estate Group, LLC5% or Greater Mortgage InterestVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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