Monroe Health & Rehab Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 78 Google reviews

Watch Monroe Health & Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Monroe Health & Rehab is praised for its effective rehab team and ability to handle complex memory care cases, the facility has a history of serious complaints regarding patient neglect and communication. If you choose this facility, ensure you have a clear, direct line of communication with the nursing leadership and visit frequently to monitor your loved one's hydration, medication, and hygiene.
Google Reviews
Google Reviews
78 reviews on Google“Monroe Health & Rehab Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe concerns regarding patient neglect and communication failures. While some reviewers highlight recent renovations and a positive atmosphere, critical reports of medication errors, dehydration, and poor responsiveness suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and renovated facility
- In-house dialysis services
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 3 reviewers)
- Medication errors and over-sedation (mentioned by 3 reviewers)
- Poor communication and unresponsiveness to family inquiries (mentioned by 4 reviewers)
- Inadequate staffing levels leading to delayed care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility offers in-house dialysis; how does this integration help streamline care and reduce the need for outside medical transport for residents?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and personal care throughout the day and night?
- 3Given that medication management is a high priority for our family, could you walk us through the safety checks and oversight processes you use to prevent errors and ensure proper dosage?
- 4I see that you are very active in responding to family feedback online; what is the best way for us to maintain open, consistent communication with the nursing team once our loved one is settled in?
- 5Could you describe the daily activity schedule and how staff encourage residents to participate in social or therapeutic programs to keep them engaged?
- 6In light of your recent health inspection results, what specific steps has the leadership team taken to address those findings and improve the overall care environment?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was here after a car accident. She was never once taken out of her bed unless family took her outside, she was given the wrong meds, and one day was only brought two items for breakfast “because she didn’t eat it all in the past” one day after discharge she was admitted for severe dehydration, and blood clots.”
“My brother is dying and they actually hung up on me three times or more”
“My mom had many wounds and a challenging ostomy and much swelling, and the staff took amazing care of her. My mom has never been a fan of being in a rehab facility and can be a challenge, but after about a week of panicking, she really became very comfortable there and fell in love with all of her nurses and therapists and administrators and doctor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering inspections, with 41 total deficiencies across five surveys. The facility shows recurring problems with care planning and treatment delivery, medical records management, and resident safety measures including accident prevention and pest control. While all cited issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should investigate during visits.
Aug 21, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 21, 2022Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Mar 12, 2020Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 13, 2018Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Aug 21, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Monroe Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 29 of 125
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Laurels of Charlottesville
< 1 miNursing Home · Charlottesville, VA
Rosewood Village at Greenbrier
< 1 miAssisted Living · Charlottesville, VA
Linden House
< 1 miAssisted Living · Charlottesville, VA
Cedars Healthcare Center
< 1 miNursing Home · Charlottesville, VA
Our Lady of Peace
1.1 miAssisted Living · Charlottesville, VA
Colonnades Health Care Center
1.2 miNursing Home · Charlottesville, VA