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Public Google reviewers rate this highly and often mention upscale, hotel-like amenities and beautiful grounds. Schedule a visit to confirm the fit.
based on 21 Google reviews
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Public Google reviewers rate Linden House highly. Reviewers highlight: upscale, hotel-like amenities and beautiful grounds, engaging and diverse activity programming. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Linden House is highly regarded by many families for its upscale, hotel-like environment and its exceptional memory care programming and activities. While many reviewers praise the attentive staff and beautiful grounds, there are serious, isolated reports regarding medication management errors and a specific incident of theft.
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Distribution · 21 analyzed
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Key Review Excerpts
“Linden House is the best memory care in facility in Charlottesville period. My father in law has been in two other facilities and this is head and shoulders over the care he has received elsewhere.”
“Every aspect of the environment is beautiful—from the elegant dining room with floor-to-ceiling windows overlooking the garden down to the fine details in trim and lighting that make you feel like you’re on holiday in the loveliest hotel”
Source: VA State Licensing Agency
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/6/2025, 10:50am-2:10pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: Licensing Inspector observed all required facility postings, medication administration, resident lunch and a scheduled resident activity Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at (804)393-2157 or by email at tyia.venable2@dss.virginia.gov
Based on a review of resident records, the facility did not ensure the Do Not Resuscitate (DNR) written order was included in the individualized service plan. Evidence: 1. Resident 6?s record contained a copy of the DNR orders, however it was not reflected in the code status section on the individualized service plan. 2. Resident 4 has current DNR orders, however the individualized service plan does not indicate a code status. 3. When asked, Staff 6 was unable to provide documentation of DNR code status on the individualized service plans for Resident 4 or Resident 6
Based on a review of staff records, the facility did not ensure the orientation and training required in subsections B and C occurred within the first seven days of employment. Evidence: 1. Staff 3?s (date of hire:6/11/25) record did not contain documentation of required orientation and training. 2. When asked, Staff 5 and Staff 6 stated Staff 3 was a rehire however, they were not able to provide current documented training for Staff 3.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/6/2025, 1pm-1:46pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/9/2025 regarding allegations in the area(s) of: resident care and related services Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Licensing inspector reviewed facility incident reports from 10/7/2025 involving all residents. Additional Comments/Discussion: The complaint did not list a specific resident name, however the description of the incident provided information that allowed the licensing inspector and facility staff to conclude which resident was involved in the incident. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at (804)393-2192 or by email at tyia.venable2@dss.virginia.gov
Based on a review of resident records, the facility failed to ascertain, prior to admission, whether a potential resident was a registered sex offender. Evidence: Resident 3?s (Date of Admission 05/08/2025) record did not contain documentation that revealed their sex offender status. Staff 1 and 2 were not able to provide the licensing inspector with the documentation on this date.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 07/16/2024 approximate time 11:30a.m-2:49p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 07/03/2024 regarding allegations in the area of resident care and related services and staffing and supervision. Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 11 Observations by licensing inspector: The facility video recordings of the day of the incident and the physical plant where the reported incident occurred. Additional Comments/Discussion: Facility reported resident incidents that occurred during the time of the complaint were reviewed with facility Administrator. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov. Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov Violation Notice Issued: No
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/15/2023 Approximate time 10:05a.m-2:44p.m. On 11/20/2023 Approximate time 9:39a.m-3:05p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/03/2023 regarding allegations in the personnel, staffing and supervision, admission, retention and discharge, resident care and related services and Article 3; safe and secure environment. Number of residents present at the facility at the beginning of the inspection: 83 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents N/A Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: The resident identified in the complaint is no longer in care. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 11/15/2023 approximate time 10:05a.m-2:44p.m. On 11/20/2023-approximate time 9:39a.m-3:05p. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 83 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 10 Number of staff records reviewed: 5 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 5 Observations by licensing inspector: Medication pass on 11/15/2023 Additional Comments/Discussion: The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov Violation Notice Issued: No
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/03/2022 10:14-1:43p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 77 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 10 Number of staff records reviewed: 6 Number of interviews conducted with residents:3 Number of interviews conducted with staff: 3 Observations by licensing inspector: Medication administration pass observed Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at angela.r.reaves@dss.virginia.gov
Based on the review of facility records with the facility Administrator the facility failed to ensure each staff member was evaluated annually and submitted the results of a risk assessment, documenting that the individual is free of tuberculosis in a communicable form as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it. Evidence: Staff #3: Documented date of hire 09/22/2020 The facility did not submit upon request for the inspector?s review documented evidence that an annual TB risk assessment was obtained for staff #3.
Upon request the facility did not submit for the inspector?s review documented evidence that sworn disclosure statements were obtained for the facility staff #s 1, 4 and 5.
Based on the review of facility records with the facility Administrator the facility failed to ensure that a risk assessment for tuberculosis was completed annually on each resident as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it. Evidence: Resident #1: Documented date of admission 04/22/2021 Resident #2: Documented date of admission 11/13/2019 Resident #3: Documented date of admission 10/15/2018 Resident # 7: Documented date of admission 09/20/2020 The facility did not submit upon request for the inspector?s review documented evidence that annual TB risk assessments were conducted on the residents.
Based on the review of facility records with the facility Administrator the facility failed to ensure that the rights and responsibilities of residents in assisted living facilities were reviewed annually with each resident or his legal representative or responsible individual. Evidence: Resident #1: Documented date of admission 04/22/2021 Resident #2: Documented date of admission 11/13/2019 Resident #3: Documented date of admission 10/15/2018 Resident # 7: Documented date of admission 09/20/2020. The facility did not submit upon request for the inspector?s review documented evidence that annual review of resident rights were conducted with the residents.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/30/2022 12:12P.M-2:01P.M; & on 11/03/2022 10:14a.m - 1:45p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 09/27/2022 regarding allegations in the areas of resident rights. Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:2 Number of interviews conducted with residents:2 Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at angela.r.reaves@dss.virginia.gov
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