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Nursing HomeMedicaid

Charlottesville Health & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

505 West Rio Road, Charlottesville, VA 22901105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 219 Google reviews

5
4
3
2
1
Charlottesville Health & Rehabilitation Center Nursing Home in Charlottesville, VA — Street View
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What this means for your family

This facility's physical and occupational therapy teams are highly regarded and provide excellent support for recovery. However, there is a consistent pattern of reports regarding severe understaffing and neglect, particularly at night. We strongly advise families to visit at different times of the day and specifically ask about the current staff-to-patient ratio on weekends before committing.

Google Reviews

Google Reviews

219 reviews on Google
Charlottesville Health & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for their kindness and professionalism. However, a significant number of reviewers report critical issues regarding chronic understaffing, slow response times to call buttons, and poor hygiene standards. Families should be aware that while some experiences are excellent, others describe severe neglect and communication failures.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities9.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Warm and welcoming front-desk and administrative staff
  • Engaging and active recreation programs
  • Compassionate individual nursing staff

Concerns

  • Chronic understaffing leading to slow call-button response times (mentioned by 12 reviewers)
  • Poor hygiene, including patients left in soiled briefs for extended periods (mentioned by 8 reviewers)
  • Unresponsive management and difficulty reaching staff by phone (mentioned by 7 reviewers)
  • Poor food quality, including cold meals and lack of nutritional variety (mentioned by 5 reviewers)
  • Facility cleanliness and persistent odors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.6'19(20)3.74.3'21(30)4.13.9'23(31)3.84.5'25(41)3.8'26(19)

Distribution · 205 analyzed

5
143
4
20
3
4
2
5
1
33

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent focus on staffing levels, what is your current protocol for ensuring call buttons are answered promptly during peak hours and overnight shifts?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you coordinate those sessions with the daily nursing care schedule to ensure residents aren't overwhelmed?
  • 3Could you walk me through your current procedures for maintaining room hygiene and laundry services, specifically regarding the frequency of checks for residents who require assistance?
  • 4I see that the management team is active in responding to feedback online; how do you translate that commitment to communication into regular updates for families regarding their loved one's daily health status?
  • 5What steps are currently being taken to improve the variety and temperature of meals served to residents, and how do you accommodate individual nutritional needs or preferences?
  • 6With 105 residents, how does your team manage the balance between medical oversight and the active recreation programs that seem to be a highlight of your facility?

Personalized based on this facility's data


Key Review Excerpts

Most of the staff are friendly, knowledgeable, and professional, especially the PT and OT staff (who are awesome!), and most of the nursing staff (especially the CNAs). They are the only saving grace for this place.

Rehab patient's family · 2023☆☆☆☆

My grandmother experienced significant neglect... I wish I could give a higher rating because there are a few truly kind and dedicated employees here that I had the pleasure of interacting with.

Grandchild of resident · 2026☆☆☆☆

The dietician has made an effort to accommodate a wheat allergy in the meals. This is appreciated.

Relative of resident · 2025★★★★
Source: 219 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.09hrs
75%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
VA
94.0%
Albemarle
85.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
12.1%
VA
16.9%
Albemarle
14.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
VA
22.0%
Albemarle
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
VA
91.0%
Albemarle
85.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
14.4%
VA
15.3%
Albemarle
18.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.4%
VA
14.2%
Albemarle
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
79.7%
VA
73.6%
Albemarle
77.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
81.8%
VA
73.9%
Albemarle
71.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
VA
1.2%
Albemarle
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Above state avg (14.5)
22 complaint-triggered

Families have filed multiple complaints triggering significant deficiencies, with recurring issues in nutrition and dietary services, nursing staffing levels, and care planning. Problems include inadequate nursing staff, poor meal quality and dietary accommodations, and incomplete care plans. While the facility corrects violations when cited, the pattern of repeated complaints about core care areas—particularly nutrition services appearing across multiple recent surveys—suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.

Sep 4, 2025Complaint
7
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 19, 2025Complaint
5
0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Dec 4, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 10, 2024Routine
15
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0917Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

Jul 10, 2024Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2024Complaint
3
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Charlottesville Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 9 of 57

Ownership & Management

Owners

Charlottesville Holdings I LLC

Owner · Organization

100%

Ak 2003 Family Trust

Owner (parent company) · Organization

AL 2003 Family Trust

Owner (parent company) · Organization

Central Bay LLC

Owner (parent company) · Organization

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Golden 2017 Family Grantor Trust

Owner (parent company) · Organization

Golden 2017 LLC

Owner (parent company) · Organization

Matt 2002 Family Grantor Trust

Owner (parent company) · Organization

Matt 2002 LLC

Owner (parent company) · Organization

Mrcz Central LLC

Owner (parent company) · Organization

Nathan 5604 & Family LLC

Owner (parent company) · Organization

Nathan 5604 Family Grantor Trust

Owner (parent company) · Organization

Nathan 5604 LLC

Owner (parent company) · Organization

Pivotal Central LLC

Owner (parent company) · Organization

Sas 1998 Family Trust

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Key personnel

Allen Santos, AnnetteW-2 Managing EmployeeRajchenbach, MosheOfficer / DirectorRybst Central Manager LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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