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Assisted Living

The Laurels in Highland Creek

Families consistently rate this highly — reviewers highlight engaging social activities and special events. Schedule a visit to confirm the fit.

6101 Clarke Creek Parkway, Highland Creek · Charlotte, NC 28269105 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.0/5

based on 66 Google reviews

5
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What this means for your family

The Laurels offers a beautiful environment with excellent dining and social programming that many families find comforting. However, you must perform rigorous due diligence regarding medication administration and staffing levels, as multiple families have reported dangerous lapses in care and high staff turnover.

Google Reviews

Google Reviews

66 reviews on Google
Families often praise the warm, welcoming atmosphere and the high quality of social activities and dining. However, there are significant and recurring reports of medication errors, staffing shortages, and high employee turnover that families should investigate closely.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean3.0Activities9.0Meds1.0Memory5.0Comms3.0Value2.0

Strengths

  • Engaging social activities and special events
  • Warm and welcoming community atmosphere
  • High-quality dining and food variety
  • Exceptional therapy services

Concerns

  • Medication management errors and missed doses (mentioned by 3 reviewers)
  • Staffing shortages and overworked employees (mentioned by 4 reviewers)
  • High staff turnover and lack of consistency (mentioned by 2 reviewers)
  • Issues with cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.62024(12)4.02025(10)3.52026(8)

Distribution · 30 analyzed

5
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1
9

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much care you put into responding to everyone's feedback; how does that culture of communication translate to how you update families on their loved one's daily well-being?
  • 2We've heard great things about the social events and dining variety here, so could you tell us more about what a typical weekly activity calendar looks like for residents?
  • 3With the high-quality therapy services mentioned by many, how closely do the therapists work with the daily care staff to ensure a consistent care plan?
  • 4Can you walk us through your specific protocols for medication administration and how you ensure accuracy and consistency during shift changes?
  • 5How does the facility manage staffing levels during busy periods to ensure that the warm, welcoming atmosphere remains consistent for every resident?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside medical professionals?

Personalized based on this facility's data


Key Review Excerpts

The rooms are so much bigger than other communities I looked at and updated. The care partn

Long-term resident's family · 2025★★★★★

The activities and special events are well planned and thought out. The prom tonight was very sweet and fun! And the food was excellent!

Visitor · 2025★★★★

My review is about The Haven (memory care) specifically. My mother-in-law moved there at the beginning of December 2024 and at first it seemed just fine. Just a couple of months later, we were finding loose medication pills all over her room, soiled clothes in the bathroom that made her entire room smell like urine

Memory care family member · 2025☆☆☆☆
Source: 66 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

18total
19deficiencies
Sep 17, 2025Follow-up
Medication Administration10A NCAC 13F .1004(a)

The facility failed to administer medications as ordered for one resident. Specifically, Remeron 30mg was not administered on multiple dates in September 2025 due to the medication not being present on the medication cart. While the medication aide documented pharmacy issues, there was a failure to effectively communicate the missing medication to the Health and Wellness Director for follow-up.

Jul 7, 2025Complaint
Resident AssessmentD253

The facility failed to ensure that Resident #7 had a care plan completed within 30 days of admission. Records showed the resident was admitted on 11/13/24, but no care plan was available for review as of 06/30/25.

Health CareD253

The facility failed to ensure proper referral and follow-up with a physician for 3 of 9 sampled residents. This constitutes a Type B violation.

Jul 7, 2025Complaint
Resident AssessmentD 253

The facility failed to comply with requirements regarding the completion of resident assessments within 30 days of admission and annually thereafter. The assessment must include specific functional, psychosocial, and physical information to determine the resident's level of functioning.

Jul 7, 2025Complaint
Resident AssessmentD 253

The facility failed to comply with requirements regarding the completion of resident assessments within 30 days of admission and annually thereafter. The assessment must include specific functional, psychosocial, and physical information to determine the resident's level of functioning.

Apr 16, 2025Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for two residents based on their assessed needs and care plans. Specifically, one resident with increased aggressive and wandering behaviors and another new admission with exit-seeking behaviors following a head injury were not properly supervised.

Apr 16, 2025Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for two residents based on their assessed needs and care plans. Specifically, one resident with increased aggressive and wandering behaviors and another new admission with exit-seeking behaviors following a head injury were not properly supervised.

Feb 13, 2025Complaint
Personal Care and Supervision104

The facility failed to provide care and services according to the resident's care plan for Resident #2, who required a slide board for transfers. A staff member attempted a manual transfer without the required equipment, resulting in a nondisplaced fracture of the resident's left humerus. Additionally, the facility failed to maintain an updated care plan in the resident's care plan book.

Feb 13, 2025Complaint
Personal Care and Supervision10A NCAC 13F .0901(a)

The facility failed to provide care according to the resident's care plan when a staff member attempted to transfer a resident without using the required slide board. This improper transfer technique resulted in the resident sustaining a closed nondisplaced fracture of the proximal left humerus. Additionally, the facility's care plan book lacked an updated care plan for this resident.

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References & Resources

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