Public Google reviewers rate this highly and often mention engaging social activities and special events. Schedule a visit to confirm the fit.
based on 66 Google reviews
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Public Google reviewers rate The Laurels in Highland Creek highly. Reviewers highlight: engaging social activities and special events, warm and welcoming community atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the warm, welcoming atmosphere and the high quality of social activities and dining. However, there are significant and recurring reports of medication errors, staffing shortages, and high employee turnover that families should investigate closely.
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Key Review Excerpts
“The rooms are so much bigger than other communities I looked at and updated. The care partn”
“The activities and special events are well planned and thought out. The prom tonight was very sweet and fun! And the food was excellent!”
“My review is about The Haven (memory care) specifically. My mother-in-law moved there at the beginning of December 2024 and at first it seemed just fine. Just a couple of months later, we were finding loose medication pills all over her room, soiled clothes in the bathroom that made her entire room smell like urine”
Source: NC Division of Health Service Regulation
The facility failed to administer medications as ordered for one resident. Specifically, Remeron 30mg was not administered on multiple dates in September 2025 due to the medication not being present on the medication cart. While the medication aide documented pharmacy issues, there was a failure to effectively communicate the missing medication to the Health and Wellness Director for follow-up.
The facility failed to comply with requirements regarding the completion of resident assessments within 30 days of admission and annually thereafter. The assessment must include specific functional, psychosocial, and physical information to determine the resident's level of functioning.
The facility failed to comply with requirements regarding the completion of resident assessments within 30 days of admission and annually thereafter. The assessment must include specific functional, psychosocial, and physical information to determine the resident's level of functioning.
The facility failed to ensure proper referral and follow-up with a physician for 3 of 9 sampled residents. This constitutes a Type B violation.
The facility failed to ensure that Resident #7 had a care plan completed within 30 days of admission. Records showed the resident was admitted on 11/13/24, but no care plan was available for review as of 06/30/25.
The facility failed to provide adequate supervision for two residents based on their assessed needs and care plans. Specifically, one resident with increased aggressive and wandering behaviors and another new admission with exit-seeking behaviors following a head injury were not properly supervised.
The facility failed to provide adequate supervision for two residents based on their assessed needs and care plans. Specifically, one resident with increased aggressive and wandering behaviors and another new admission with exit-seeking behaviors following a head injury were not properly supervised.
The facility failed to provide care and services according to the resident's care plan for Resident #2, who required a slide board for transfers. A staff member attempted a manual transfer without the required equipment, resulting in a nondisplaced fracture of the resident's left humerus. Additionally, the facility failed to maintain an updated care plan in the resident's care plan book.
The facility failed to provide care according to the resident's care plan when a staff member attempted to transfer a resident without using the required slide board. This improper transfer technique resulted in the resident sustaining a closed nondisplaced fracture of the proximal left humerus. Additionally, the facility's care plan book lacked an updated care plan for this resident.
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66 reviews from families & visitors
NC DHSR — View Official Record
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