Preston House
Families consistently rate this highly — reviewers highlight compassionate and professional administrative staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
Preston House is an excellent choice for families seeking a clean, social, and highly compassionate memory care environment. The administrative and care teams are the facility's greatest asset. While the care is top-tier, you may want to inquire about their long-term staffing stability given recent comments regarding housekeeping compensation.
Google Reviews
Google Reviews
39 reviews on Google“Preston House is highly regarded by families for its exceptionally compassionate and professional administration and care staff. Reviewers frequently highlight the cleanliness of the facility, the high quality of food, and the welcoming, social environment specifically designed for memory care. While the vast majority of feedback is glowing, one reviewer raised concerns regarding the compensation of housekeeping staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional administrative staff
- Clean and well-maintained facility
- High-quality dining and food service
- Thoughtful memory care environment
- Warm and attentive nursing and aide staff
Concerns
- Concerns regarding housekeeping wages
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to everyone's feedback; how does that culture of communication extend to the daily care of the residents?
- 2The dining service seems to be a real highlight here—could you tell us more about the menu variety and how much input residents have in meal choices?
- 3We noticed the facility is exceptionally clean and well-maintained; what is your routine for ensuring the common areas and private rooms stay looking this great?
- 4Since the nursing and aide staff are described as so warm and attentive, how do you ensure that level of personalized care is maintained during shift changes?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency or a change in health needs during the night, what is the specific protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“Moving our mother to Preston House was the best decision we have made in all the years our mother has suffered from Alzheimer’s. I’m there just about everyday and she is ALWAYS clean, fed, and smiling.”
“The food is five star quality. The residents are kind and friendly. The facility is beautifully maintained. But I'm saving the best for last: the staff and administrators. They literally work round the clock to provide the quality of care my Mom needs.”
“My mother was at Preston House for 21 months. She was always clean, fed and content. The staff is excellent in their care and were always willing to help in any way.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 3, 2018Other
The facility failed to respond to an incident in accordance with established policies after a resident fell and sustained a head injury. Specifically, the facility did not send the resident to the hospital for medical evaluation as required by their policy. Additionally, staff failed to complete incident documentation and the Director failed to assess the head injury despite being a Registered Nurse.
Jul 3, 2018Other
The facility failed to respond to an incident in accordance with established policies for one resident. Specifically, the facility did not send a resident to the hospital for medical evaluation following a fall that resulted in a head injury.
Contact
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References & Resources
Google Maps
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Google Reviews
39 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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