The Haven in Highland Creek
Limited public data on The Haven in Highland Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
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What this means for your family
While this facility has a history of excellent, compassionate care and great memory care programs, recent years show a significant and alarming decline. Families should be extremely wary of reports regarding severe understaffing and resident neglect, and should specifically investigate the facility's current management and staffing ratios before committing.
Google Reviews
Google Reviews
17 reviews on Google“Families should exercise extreme caution, as recent reviews indicate a severe decline in care quality following a change in ownership. While the facility was historically praised for its compassionate staff and excellent memory care programs, recent reports cite critical issues including severe understaffing, resident neglect, and lack of management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Historically compassionate caregiving
- Engaging memory care programming
- Beautifully decorated facility
Concerns
- Severe understaffing and caregiver neglect (mentioned by 3 reviewers)
- Poor management responsiveness and oversight (mentioned by 2 reviewers)
- Safety and security issues regarding staff vehicles (mentioned by 2 reviewers)
- Substandard cleanliness and hygiene
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how beautifully decorated the facility is; could you show us some of the common areas and how they are designed for resident comfort?
- 2With the engaging memory care programming mentioned by others, what kind of specific daily activities or sensory programs do you have planned for the residents?
- 3How does the management team ensure that the high standard of compassionate care is maintained consistently across all shifts, especially during busy times?
- 4What specific protocols do you have in place to ensure the facility remains impeccably clean and hygienic for all 60 residents?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
- 6How does the staff manage communication with families to ensure we are always updated on our loved one's well-being and any changes in their care?
Personalized based on this facility's data
Key Review Excerpts
“The Haven lives up to its name in every way, not just for the residents but also for families. Our father was blessed to receive care there from early 2019 until his recent passing at age 92. And the care he received daily was consistently kind, compassionate, and top-notch.”
“My Dad moved there 3 1/2 years ago. It initially was all you could wish for. Then private equity firm Aleris Life purchased them. The subsequent decline could not have been, in my opinion and experience, more dramatic and tragic.”
“Great Assisted Living Memory Care. Great programs that are tailored with a focus for Memory Care & understanding how to relate with seniors with Alzheimer's and Dementia.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 17, 2025Complaint
The facility failed to provide adequate supervision for three residents with a history of wandering and exit-seeking behaviors. This resulted in residents eloping from the Special Care Unit on two separate occasions without staff knowledge.
Sep 17, 2025Complaint
The facility failed to provide adequate supervision for three residents with a history of wandering and exit-seeking behaviors. Specifically, residents eloped from the Special Care Unit (SCU) on two separate occasions without staff knowledge, despite having documented needs for supervision to ensure safety.
Apr 17, 2024Other
The facility failed to ensure medications were administered as prescribed for one resident. Specifically, staff failed to follow the physician-ordered sliding scale for insulin lispro based on finger stick blood sugar (FSBS) readings on multiple occasions between February and April 2024.
Apr 9, 2019ComplaintCleanReport
No deficiencies found during this inspection.
Jan 10, 2019Other
The facility failed to administer medications in accordance with physician orders for 4 out of 7 sampled residents. Specific errors included incorrect insulin dosages, incorrect oxygen flow rates, failure to check pulse before administering blood pressure medication, and failure to administer scheduled laxatives and probiotics.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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