Loading EveryPlace content…
Limited public data on The Haven in Highland Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
Email The Haven in Highland Creek to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Every family's needs are unique. We encourage you to visit The Haven in Highland Creek in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should exercise extreme caution, as recent reviews indicate a severe decline in care quality following a change in ownership. While the facility was historically praised for its compassionate staff and excellent memory care programs, recent reports cite critical issues including severe understaffing, resident neglect, and lack of management oversight.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The Haven lives up to its name in every way, not just for the residents but also for families. Our father was blessed to receive care there from early 2019 until his recent passing at age 92. And the care he received daily was consistently kind, compassionate, and top-notch.”
“My Dad moved there 3 1/2 years ago. It initially was all you could wish for. Then private equity firm Aleris Life purchased them. The subsequent decline could not have been, in my opinion and experience, more dramatic and tragic.”
“Great Assisted Living Memory Care. Great programs that are tailored with a focus for Memory Care & understanding how to relate with seniors with Alzheimer's and Dementia.”
Source: NC Division of Health Service Regulation
The facility failed to provide adequate supervision for three residents with a history of wandering and exit-seeking behaviors. This resulted in residents eloping from the Special Care Unit on two separate occasions without staff knowledge.
The facility failed to provide adequate supervision for three residents with a history of wandering and exit-seeking behaviors. Specifically, residents eloped from the Special Care Unit (SCU) on two separate occasions without staff knowledge, despite having documented needs for supervision to ensure safety.
The facility failed to ensure medications were administered as prescribed for one resident. Specifically, staff failed to follow the physician-ordered sliding scale for insulin lispro based on finger stick blood sugar (FSBS) readings on multiple occasions between February and April 2024.
No deficiencies are reported in this inspection record.
The facility failed to administer medications in accordance with physician orders for 4 out of 7 sampled residents. Specific errors included incorrect insulin dosages, incorrect oxygen flow rates, failure to check pulse before administering blood pressure medication, and failure to administer scheduled laxatives and probiotics.
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Laurels in Highland Creek
< 1 miAssisted Living · Charlotte, NC
House of Peace Family Care Home
3.7 miAdult Family Home · Charlotte, NC
The Gardens of Taylor Glen Retirement Community
4.8 miNursing Home · Concord, NC
Preston House
4.8 miAssisted Living · Charlotte, NC
Hunter Village
4.8 miAssisted Living · Huntersville, NC
Huntersville Oaks
4.9 miNursing Home · Huntersville, NC