The Landings of Smithfield
Reviewer concerns include severe neglect and lack of hygiene/cleanliness (mentioned by 3 reviewers) — investigate before committing.
based on 20 Google reviews
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What this means for your family
While some families have had wonderful long-term experiences here, the recent trend of reviews is deeply concerning, specifically regarding resident safety and hygiene. If you choose this facility, you must implement a strict personal visitation schedule to monitor cleanliness, medication accuracy, and physical well-being.
Google Reviews
Google Reviews
20 reviews analyzed“Families should approach this facility with extreme caution due to serious allegations of physical neglect, improper medication management, and resident injuries. While some long-term residents and their families have praised the compassionate care and friendly atmosphere, recent reviews highlight critical failures in hygiene, staffing levels, and basic safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate administrative leadership
- Friendly and attentive caregivers
- Engaging recreational activities
- Healthy meal options
Concerns
- Severe neglect and lack of hygiene/cleanliness (mentioned by 3 reviewers)
- Inadequate staffing levels leading to poor care (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or unresponsive communication (mentioned by 3 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about your administrative leadership and the kindness of your caregivers; how does that culture of compassion translate to the daily care of residents?
- 2What specific protocols do you have in place to ensure medication management is always accurate and double-checked?
- 3Could you walk me through your daily cleaning and housekeeping schedule to ensure the living spaces and common areas stay fresh and hygienic?
- 4What kind of engaging recreational activities do you have planned for the residents this month to keep them socially active?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting doctors or transporting a resident to the hospital?
- 6How do you ensure that staffing levels remain consistent and sufficient to meet everyone's needs, especially during busy meal times or shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The resident care coordinator was phenomenal and put my aunt (who’s on hospice) at ease. The building is lovely and clean.”
“The Landings staff were very observant in watching out for my dad so much so that he didn't have any serious incidents of falling unlike he did at a previous Assisted Living Facility.”
“My husband was there for 30 days. He was not cleaned when I went to see him, they would not come get him and help him to the dining room. My husband has dementia and was treated horrible, plus he had bed bug bites all over his back.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 26, 2026Complaint
The facility failed to maintain an environment free of hazards on the Special Care Unit (SCU). Specifically, a disposable razor and a container of disinfecting wipes with a warning label were found accessible to residents in bathrooms. These items posed a risk of accidental ingestion or harm, violating the requirement to keep the facility uncluttered and free of obstructions.
Feb 26, 2026Complaint
The facility failed to maintain an environment free of hazards on the Special Care Unit (SCU). Specifically, a disposable razor and a container of disinfecting wipes with a warning label were found accessible to residents in their rooms. These items posed a risk of accidental ingestion or harm to residents.
Nov 24, 2025Follow-up
The facility failed to maintain hot water temperatures at resident-accessible fixtures in the Special Care Unit (SCU) within the required range of 100 to 116 degrees Fahrenheit. Specifically, four sampled fixtures were found to have temperatures ranging from 94 to 131 degrees Fahrenheit. This included instances of water being too cold (96 degrees F) and dangerously hot (up to 131 degrees F), posing a burn risk to residents and staff.
Nov 24, 2025Follow-up
The facility failed to maintain hot water temperatures at resident-accessible fixtures in the Special Care Unit (SCU) within the required range of 100 to 116 degrees Fahrenheit. Observed temperatures ranged from 94 to 131 degrees Fahrenheit, including a sink in the day room measured at 96 degrees F and a bathroom sink in room 601 measured at 116 degrees F.
Sep 5, 2025Complaint
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, personal care products and cleaning products, including acetone nail polish remover and gel nail polish, were left accessible to residents on bathroom shelves in room 502.
Sep 26, 2024Complaint
The facility failed to ensure that a resident's electrically operated call bell could be activated with a single action and remain on until deactivated by staff. Specifically, a resident's call bell was non-functional, requiring the use of tied strings to reach the bathroom, and the external call light failed to illuminate properly upon activation.
Sep 26, 2024Complaint
The facility failed to ensure that a resident had a functional, electrically operated call bell within reach of their bed. Specifically, Resident #7's call bell was non-functional for several months, requiring the use of tied-together strings to reach from the bathroom to a recliner. This failure prevented the resident from easily activating the system with a single action as required by regulation.
Jul 12, 2024Complaint
The facility failed to ensure that 5 of 5 sampled medication aides completed the required state-approved 5, 10, or 15-hour training program. Additionally, one medication aide (Staff B) had not passed the required written medication aide examination within 60 days of completing their clinical skills checklist.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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