Barbour Court Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive memory care staff. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
While the facility has shown marked improvement in its memory care unit and overall management, families should remain vigilant. We recommend conducting unannounced visits to observe call-bell response times and checking the specific hall where your loved one will reside, as care quality appears to vary significantly between different wings of the building.
Google Reviews
Google Reviews
54 reviews on Google“Barbour Court Nursing and Rehabilitation Center receives highly polarized feedback, with many families noting significant improvements under recent management while others report ongoing, serious concerns regarding patient neglect and staffing shortages. While many praise the memory care unit and specific staff members for their compassion, recurring reports of slow call-bell response times, hygiene issues, and unprofessional conduct remain a critical concern for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Clean and well-maintained facility environment
- Effective recent leadership and management changes
- Friendly and approachable administrative team
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Understaffing leading to unmet patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed there have been some recent leadership changes; how have these updates impacted the daily culture and staff morale here?
- 2With a capacity of 165 residents, what specific protocols do you have in place to ensure that call bells are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and consistency for each resident?
- 4Given the importance of hygiene and personal care, what training or oversight do you provide to staff to ensure these daily needs are handled with dignity and efficiency?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation?
- 6In the event of a medical emergency, what is your protocol for coordinating care and communicating with family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My loved one is in the Spark Unit (Memory Care), and I can’t say enough wonderful things about the care he receives. Natasha, who leads the unit, and her team treat my father like family.”
“Since she has been relocated to the 100 hall, I feel it necessary to update my review. I cannot praise the staff on this floor enough. The nurses and CNA's are wonderful- They have been taking excellent care of my mom since she arrived there.”
“My father can be very difficult and the staff is excellent and professional. He is always clean and well cared for when I visit once or twice a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Barbour Court has had persistent issues across multiple care areas, with families filing complaints about daily care assistance, meal accommodations, and care planning. The facility shows recurring problems with resident rights, care planning, and medication management across all three surveys from 2022 to 2024. While most deficiencies have correction plans, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should investigate thoroughly during visits.
Feb 26, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nov 15, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 15, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 1, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 1, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Barbour Court Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 26 of 44
Ownership & Management
Owners
Principle Long Term Care, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit barbourcourt.com
Medicare data downloads
Original nursing home datasets
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