Limited public data on Brookdale Smithfield. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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Every family's needs are unique. We encourage you to visit Brookdale Smithfield in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families may find comfort in the compassionate frontline nursing staff and the accessibility of the administrator for resolving concerns. However, there are significant, recurring reports of management issues, including unexpected additional fees, poor communication regarding medical emergencies, and inconsistent staffing levels in memory care.
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Distribution · 23 analyzed
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Key Review Excerpts
“If I ever have a concern, I just get in touch with the administrator, Andrew, and he helps me with it. I can't begin to tell you what a comfort that is - to know I can go to someone and my concern will be taken care of.”
“They took him to the hospital without a call to anyone letting us know he had pneumonia, the only reason we found out he went was because a nurse from the hospital called days later to check on him.”
“The staff who spent time with my mom, treated her with love and compassion. I will forever remember the relationships we had with all of the caretakers.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that 3 of 6 medication administration staff had completed the required medication clinical skills checklist evaluation. Specifically, for one staff member, there was no documentation of a passed medication aide test, employment verification, or completed clinical skills competency validation.
The facility failed to ensure that 3 of 6 medication staff members had a completed medication clinical skills checklist evaluation prior to administering medications. Specifically, for Staff B, there was no documented hire date, no documentation of passing the medication aide test, and no documentation of a completed clinical skills validation checklist.
The facility failed to ensure proper referral and follow-up care for a resident following a fall. Specifically, the facility did not ensure the resident attended a scheduled orthopedic follow-up appointment or notify the primary care provider regarding blood pressure and weight loss fluctuations outside of ordered parameters.
The facility failed to ensure proper referral and follow-up for a resident who required an orthopedic follow-up appointment after a knee fracture. Additionally, the facility failed to notify the primary care provider regarding blood pressure readings and weight loss that were outside of ordered parameters.
The facility failed to ensure that one of two sampled staff members completed a required two-step tuberculosis (TB) skin test. Specifically, personnel records for a medication aide showed a second step of the TB skin test was not documented following the initial test performed in September 2019.
The facility failed to ensure sufficient staff and supplies were available to maintain kitchen cleanliness and sanitary conditions on an ongoing basis.
The facility failed to ensure that one of eight sampled staff members had a completed North Carolina Health Care Personnel Registry (HCPR) check upon hire. Documentation showed the check was not performed at the time of hire on 10/08/19, though subsequent checks were performed later.
The facility failed to properly track and verify new medication orders. There was a lack of consistent review of electronic Medication Administration Records (eMARS) against current physician orders and a need for better implementation of order tracking forms.
The facility failed to maintain an adequate cleaning schedule and oversight for the kitchen area. There was a lack of consistent verification that equipment was in working order and that staff were following proper cleaning procedures.
The facility failed to properly audit records for residents self-administering medications and ensure that appropriate assessments and physician orders were in place for those wishing to self-administer.
The facility failed to ensure that milk was consistently offered or served at two meals per day, including breakfast, for residents in Assisted Living and Memory Care, unless medical contraindications were documented.
The facility failed to maintain proper oversight for residents requiring Licensed Health Professional Support (LHPS) tasks. The plan of correction indicates a need for improved auditing of resident records and quarterly reviews for those with LHPS tasks.
The facility failed to ensure that one of six sampled staff members had successfully completed the required 80-hour personal care training and competency evaluation program. Personnel records for the staff member showed a hire date of 6/09/16 with no documentation of completed training.
The facility failed to ensure that one of six sampled staff members had successfully completed the required 80-hour personal care training and competency evaluation program. Personnel records for the staff member showed a hire date of 6/09/16 with no documentation of completed training. This lack of training was noted during an observation where a resident was left in the day room wearing only underwear and a shirt.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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