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Assisted Living Investigative

Brookdale Smithfield

Reviewer concerns include management and billing transparency issues (mentioned by 3 reviewers) — investigate before committing.

830 Berkshire Road, Smithfield, NC 2757774 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.8/5

based on 19 Google reviews

5
4
3
2
1

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What this means for your family

The frontline nursing staff is frequently described as compassionate and caring, which is a major asset. However, you should proceed with caution regarding the administration; multiple families have reported issues with unexpected billing charges and poor communication during medical emergencies.

Google Reviews

Google Reviews

19 reviews analyzed
Families may find comfort in the compassionate frontline nursing staff and the accessibility of the administrator for resolving concerns. However, there are significant, recurring reports of management issues, including unexpected additional fees, poor communication regarding medical emergencies, and inconsistent staffing levels in memory care.

Quality Themes

Tap a score for details
Food3.0Staff5.0CleanN/AActivities3.0Meds1.0Memory2.0Comms2.0Value1.0

Strengths

  • Compassionate and caring nursing staff
  • Accessible administration for resolving personal concerns
  • Welcoming atmosphere for new residents

Concerns

  • Management and billing transparency issues (mentioned by 3 reviewers)
  • Inadequate staffing levels in memory care (mentioned by 2 reviewers)
  • Lack of variety in dining options (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(2)'23(1)'25(3)

Distribution

5
8
4
1
3
0
2
0
1
10

How They Respond to Reviews

42%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to hear that the nursing staff is so compassionate; how do you ensure that level of care remains consistent during shift changes?
  • 2We've heard great things about how welcoming the atmosphere is for new residents; what kind of orientation or 'welcome' process do you have in place to help someone settle in?
  • 3Could you tell us more about the daily dining experience and how the menu variety is updated to keep things interesting for residents?
  • 4What specific protocols are in place for medication management to ensure everything is handled accurately and safely?
  • 5How do you approach communication with families regarding billing, monthly statements, and any changes to the resident's care plan?
  • 6What does a typical week of social activities and community events look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

If I ever have a concern, I just get in touch with the administrator, Andrew, and he helps me with it. I can't begin to tell you what a comfort that is - to know I can go to someone and my concern will be taken care of.

Long-term resident's family · 2025★★★★★

They took him to the hospital without a call to anyone letting us know he had pneumonia, the only reason we found out he went was because a nurse from the hospital called days later to check on him.

Memory care family member · 2024☆☆☆☆

The staff who spent time with my mom, treated her with love and compassion. I will forever remember the relationships we had with all of the caretakers.

Long-term resident's family · 2020★★★★★
Source: 19 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
17deficiencies
Sep 19, 2024Follow-up
Qualifications Of Medication StaffD128

The facility failed to ensure that 3 of 6 medication staff members had a completed medication clinical skills checklist evaluation prior to administering medications. Specifically, for Staff B, there was no documented hire date, no documentation of passing the medication aide test, and no documentation of a completed clinical skills validation checklist.

Sep 19, 2024Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that 3 of 6 medication administration staff had completed the required medication clinical skills checklist evaluation. Specifically, for one staff member, there was no documentation of a passed medication aide test, employment verification, or completed clinical skills competency validation.

Jun 15, 2022Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up care for a resident following a fall. Specifically, the facility did not ensure the resident attended a scheduled orthopedic follow-up appointment or notify the primary care provider regarding blood pressure and weight loss fluctuations outside of ordered parameters.

Jun 15, 2022Follow-up
Health CareD273

The facility failed to ensure proper referral and follow-up for a resident who required an orthopedic follow-up appointment after a knee fracture. Additionally, the facility failed to notify the primary care provider regarding blood pressure readings and weight loss that were outside of ordered parameters.

Jan 3, 2020Complaint
Other Staff QualificationsC-0407

The facility failed to ensure that one of eight sampled staff members had a completed North Carolina Health Care Personnel Registry (HCPR) check upon hire. Documentation showed the check was not performed at the time of hire on 10/08/19, though subsequent checks were performed later.

Licensed Health Professional SupportC-0903

The facility failed to maintain proper oversight for residents requiring Licensed Health Professional Support (LHPS) tasks. The plan of correction indicates a need for improved auditing of resident records and quarterly reviews for those with LHPS tasks.

Nutrition and Food ServiceC-0904

The facility failed to maintain an adequate cleaning schedule and oversight for the kitchen area. There was a lack of consistent verification that equipment was in working order and that staff were following proper cleaning procedures.

Nutrition and Food ServiceC-0904

The facility failed to ensure sufficient staff and supplies were available to maintain kitchen cleanliness and sanitary conditions on an ongoing basis.

Nutrition and Food ServicesC-0904

The facility failed to ensure that milk was consistently offered or served at two meals per day, including breakfast, for residents in Assisted Living and Memory Care, unless medical contraindications were documented.

Medication OrdersC-1002

The facility failed to properly track and verify new medication orders. There was a lack of consistent review of electronic Medication Administration Records (eMARS) against current physician orders and a need for better implementation of order tracking forms.

Self-Administration of MedicationsC-1005

The facility failed to properly audit records for residents self-administering medications and ensure that appropriate assessments and physician orders were in place for those wishing to self-administer.

Jan 3, 2020Other
Test For TuberculosisC 140

The facility failed to ensure that one of two sampled staff members completed a required two-step tuberculosis (TB) skin test. Specifically, personnel records for a medication aide showed a second step of the TB skin test was not documented following the initial test performed in September 2019.

Jan 13, 2017Follow-up
Personal Care Training And CompetencyD 150

The facility failed to ensure that one of six sampled staff members had successfully completed the required 80-hour personal care training and competency evaluation program. Personnel records for the staff member showed a hire date of 6/09/16 with no documentation of completed training.

Jan 13, 2017Follow-up
Personal Care Training And CompetencyD 150

The facility failed to ensure that one of six sampled staff members had successfully completed the required 80-hour personal care training and competency evaluation program. Personnel records for the staff member showed a hire date of 6/09/16 with no documentation of completed training. This lack of training was noted during an observation where a resident was left in the day room wearing only underwear and a shirt.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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