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Assisted Living

The Landing of Brighton

Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.

1350 Westfall Road, Rochester, NY 14618121 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.3/5

based on 42 Google reviews

5
4
3
2
1
The Landing of Brighton Assisted Living in Rochester, NY — Street View
Street View

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What this means for your family

The Landing of Brighton is highly regarded for its warm staff and vibrant community atmosphere, making it a strong contender for assisted living. However, because multiple reviewers have raised serious concerns regarding medication management and the quality of care in the memory care wing, we strongly advise families considering the memory care unit to ask for specific staff-to-resident ratios and to observe the unit during off-peak hours.

Google Reviews

Google Reviews

42 reviews on Google
The Landing of Brighton is widely praised for its warm, attentive staff and clean, well-maintained environment, with many families noting that their loved ones feel genuinely cared for and supported. However, there are serious, recurring concerns regarding the quality of care in the memory care wing, specifically involving staff responsiveness, medication management, and the treatment of residents. While many families report a positive experience, potential residents should conduct a thorough, site-specific investigation into the current staffing levels and care protocols in the memory care unit.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities8.0Meds3.0Memory2.0Comms8.0ValueN/A

Strengths

  • Warm, attentive, and caring staff
  • Clean and well-maintained facility
  • Strong administrative and admissions support
  • Engaging activities and social opportunities

Concerns

  • Inadequate staffing levels, particularly on weekends (mentioned by 2 reviewers)
  • Poor care quality and staff behavior in memory care (mentioned by 2 reviewers)
  • Medication management and assistance failures (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.7'16(3)4.01.0'19(2)4.04.0'21(2)4.84.8'24(16)4.0'25(1)

Distribution · 43 analyzed

5
31
4
5
3
2
2
0
1
5

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you have a very active social calendar; what are some of the favorite activities or outings that residents are currently enjoying?
  • 2Since staffing needs can fluctuate, how do you ensure consistent support and care coverage for residents during the weekends?
  • 3Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for residents?
  • 4I see that you are quite engaged with family feedback online; how do you typically incorporate family input into the daily care plans for residents?
  • 5For residents in memory care, what specific training or specialized approaches do your staff members use to ensure a high quality of daily interaction?
  • 6In the event of a medical concern or emergency, what is your protocol for communicating with family members and coordinating with outside medical professionals?

Personalized based on this facility's data


Key Review Excerpts

The people at the Landings not only helped my family member, but they did it in a caring and loving way. I cannot say enough about how wonderful the executive Director Erica Rosa is.

Long-term resident's family · 2024★★★★★

The staff truly knew him as a person not just as their 'job'. They took on the role of 'family' during COVID when we could not visit him.

Long-term resident's family · 2021★★★★★

Terrible behavior exhibited by staff; residents completely uncared for, yelled at; management unable or unwilling to address issues.

Memory care family member · 2024☆☆☆☆
Source: 42 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

12total
19deficiencies

Key Findings

19 violations from 12 inspections

Nov 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 29, 2025Complaint
488.4 (a)

Admission and retention standards

May 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 25, 2025Complaint
488.11 (f) (1)

Environmental standards

1001.10 (i) (5-8)

Resident services.

488.12 (b)

Disaster and emergency procedures

485.5 (f)

Operating certificates

1001.10 (l)(1)

Medication management.

488.11 (d) (1)

Environmental standards

488.3 (b)

General provisions

488.8 (b) (7)

Food service

Jan 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 10, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Nov 7, 2022Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brighton Senior Care, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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