Nursing Home · Southfield, MI
26900 Franklin Road, Southfield, MI 48034
Medicare overall rating
1 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 91 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare rates this facility 1 out of 5 overall. Medicare reports an average of 0.56 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 22 findings, above the MI average of 9.8. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
The Lakeland Center receives highly polarized feedback, with a significant number of recent 5-star reviews praising the facility's cleanliness, updated therapy gym, and specific staff members like Larry in Social Work and the Activities Department. Conversely, multiple families report serious concerns regarding chronic understaffing, neglect, poor communication, and hygiene issues, particularly on weekends and specific units. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the reports of neglect from others.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many specific employees are praised by name, multiple reports of rude behavior and neglect suggest inconsistent performance.
Multiple families report extreme difficulty reaching the facility by phone or getting updates on their loved ones.
Many reviewers highlight the facility's cleanliness and lack of typical nursing home odors, though a few dissenters report persistent urine smells.
Reviews are mixed, with some praising the dietary staff while others report undercooked food or lack of seasoning.
The activity department is the most consistently praised aspect of the facility across dozens of reviews.
Several reports of delayed medication administration and lack of urgency regarding patient health needs.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
This facility rarely responds to reviews.
Key Review Excerpts
“My aunt has been here and we are desperately trying to get her out. She's being neglected and her friends and family have been lied to. We've all had to step in and care for her instead of those paid to do it.”
“I’m going to start with it doesn’t have that smell. I can’t handle the foul smells at most care facilities. I could give it a 6th star for that.”
“They do not have minimum aides and nurses working on any day but especially the weekend. I have taken pictures. If there is a fire or other emergency there is not sufficient staffing to get patients out of the building.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Lakeland Center has significant ongoing problems with families filing complaints about resident safety, medication management, and nursing care quality, with 24 deficiencies triggered by family reports. Recurring issues include inadequate nursing staffing, medication errors, failure to protect residents from abuse and neglect, and safety hazards throughout the facility. While the facility reports correcting deficiencies, the pattern of repeated violations in the same areas suggests persistent quality concerns that families should carefully consider.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Have a Compliance and Ethics Program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
May 29, 2024
$15,926
The Lakeland Center
for profit
Optalis Health & Rehabilitation
36 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 37
Owners
Reh 1 Corporation
Owner · Organization
Enid Barden Trust
Owner (parent company) · Organization
Pomeroy Delaware Investments #2, LLC
Owner (parent company) · Organization
Patel, Pinal
Owner (parent company)
Shah, Nayana
Owner (parent company)
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
235 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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