The Lakeland Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 232 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (79%)
Below average in MI · Critically understaffed (RN) · Below chain average · $189,324 in fines
What this means for your family
The Lakeland Center has a highly dedicated activities and therapy team that can provide a great quality of life for residents. However, families must be aware of the recurring reports of weekend staffing shortages and communication barriers; we strongly advise visiting on a weekend to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
232 reviews on Google“The Lakeland Center receives highly polarized feedback, with a significant number of recent 5-star reviews praising the facility's cleanliness, updated therapy gym, and specific staff members like Larry in Social Work and the Activities Department. Conversely, multiple families report serious concerns regarding chronic understaffing, neglect, poor communication, and hygiene issues, particularly on weekends and specific units. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly active and engaging activities department
- Modern, well-equipped therapy gym
- Clean and odor-free environment (noted by many)
- Dedicated social work and admissions leadership
Concerns
- Chronic understaffing, especially on weekends (mentioned by 5 reviewers)
- Neglect of basic patient needs (hygiene, call lights, medication) (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Unprofessional staff behavior and internal conflict (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the activity department is highly praised; could you walk us through a typical weekly schedule for residents and how you encourage participation?
- 2Given the current staffing ratings, what is your specific plan for ensuring consistent care and timely response to call lights, particularly during weekend shifts?
- 3I understand that communication can sometimes be a challenge in facilities; what is the best way for family members to reach the nursing team to get updates on their loved one's care?
- 4With medication management being a priority for our family, could you explain the process for ensuring medications are administered accurately and on time?
- 5We've read that the therapy gym is very well-equipped; how do you coordinate with the therapy team to ensure residents are meeting their physical rehabilitation goals?
- 6How do you handle medical emergencies or urgent health changes after hours to ensure that families are kept informed and residents receive immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My aunt has been here and we are desperately trying to get her out. She's being neglected and her friends and family have been lied to. We've all had to step in and care for her instead of those paid to do it.”
“I’m going to start with it doesn’t have that smell. I can’t handle the foul smells at most care facilities. I could give it a 6th star for that.”
“They do not have minimum aides and nurses working on any day but especially the weekend. I have taken pictures. If there is a fire or other emergency there is not sufficient staffing to get patients out of the building.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Lakeland Center has significant ongoing problems with families filing complaints about resident safety, medication management, and nursing care quality, with 24 deficiencies triggered by family reports. Recurring issues include inadequate nursing staffing, medication errors, failure to protect residents from abuse and neglect, and safety hazards throughout the facility. While the facility reports correcting deficiencies, the pattern of repeated violations in the same areas suggests persistent quality concerns that families should carefully consider.
Feb 11, 2026Routine14
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Have a Compliance and Ethics Program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 11, 2026Complaint11
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 19, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 2, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 3, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 19, 2024Routine24
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
May 29, 2024
$15,926
Fine
Jul 6, 2023
$15,877
Fine
Jul 6, 2023
$50,178
Ownership & Operations
Who Operates This Facility
The Lakeland Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 37
Ownership & Management
Owners
Reh 1 Corporation
Owner · Organization
Enid Barden Trust
Owner (parent company) · Organization
Pomeroy Delaware Investments #2, LLC
Owner (parent company) · Organization
Patel, Pinal
Owner (parent company)
Shah, Nayana
Owner (parent company)
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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