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Reviewer concerns include high staff turnover and inconsistent service quality (mentioned by 2 reviewers) — investigate before committing.
based on 11 Google reviews
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Reviewer feedback for Franklin Terrace Apts suggests areas to investigate further. Common concerns include: high staff turnover and inconsistent service quality (mentioned by 2 reviewers), poor communication and unprofessional response to family concerns (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Franklin Terrace Apartments receives highly polarized feedback, with long-term residents appreciating the peaceful environment and personalized room decor, while family members express significant frustration regarding administrative policies and service consistency. Common complaints center on frequent staff turnover, rigid restrictions on outside medical providers, and unreliable meal scheduling. Prospective families should be aware of these operational challenges despite the facility's attractive location and pricing.
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Key Review Excerpts
“The staff is friendly and helpful, although turnover is frequent. The dining room has cloth tablecloths and flowers. Food is fair, but I've had worse. The main thing I love is that I finally have peace.”
“Lately brunch comes at 11:30 to 12p. Then dinner comes before 4p. So by the time the residents have Brunch/Breakfast dinner is arriving and there not hungry.”
“If you move here, be ready to not be able to get the providers you choose, like your own Visiting Physician and skilled home health services as they only allow their own.”
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Google Reviews
11 reviews from families & visitors
Official Website
Visit franklinterraceseniorliving.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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