Franklin Terrace Apts
Reviewer concerns include high staff turnover and inconsistent service quality (mentioned by 2 reviewers) — investigate before committing.
based on 11 Google reviews
Watch Franklin Terrace Apts
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some residents find a peaceful home here, families should be cautious regarding the facility's rigid policies on outside medical providers and inconsistent meal scheduling. We strongly recommend asking management for their current emergency preparedness plan and clarifying how they handle staff turnover to ensure your loved one receives consistent care.
Google Reviews
Google Reviews
11 reviews on Google“Franklin Terrace Apartments receives highly polarized feedback, with long-term residents appreciating the peaceful environment and personalized room decor, while family members express significant frustration regarding administrative policies and service consistency. Common complaints center on frequent staff turnover, rigid restrictions on outside medical providers, and unreliable meal scheduling. Prospective families should be aware of these operational challenges despite the facility's attractive location and pricing.”
Quality Themes
Tap a score for detailsStrengths
- Peaceful living environment
- Personalized room decor allowed
- Economical pricing
- Attractive dining room atmosphere
Concerns
- High staff turnover and inconsistent service quality (mentioned by 2 reviewers)
- Poor communication and unprofessional response to family concerns (mentioned by 2 reviewers)
- Rigid policies restricting outside medical providers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is your preferred process for families to share concerns or updates with management to ensure they are addressed promptly?
- 2Since you allow residents to personalize their apartments, what are the guidelines for bringing in furniture or decor to help make the space feel like home?
- 3I understand you have specific policies regarding outside medical providers; could you walk me through how you coordinate care if my family member needs to work with their own specialists?
- 4Given the importance of consistent care, how do you approach staff training and retention to ensure residents feel comfortable and familiar with the team supporting them?
- 5The dining room has such a lovely atmosphere; could you share a bit about how you gather resident feedback on the menu to ensure the dining experience meets everyone's preferences?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation in daily activities?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly and helpful, although turnover is frequent. The dining room has cloth tablecloths and flowers. Food is fair, but I've had worse. The main thing I love is that I finally have peace.”
“Lately brunch comes at 11:30 to 12p. Then dinner comes before 4p. So by the time the residents have Brunch/Breakfast dinner is arriving and there not hungry.”
“If you move here, be ready to not be able to get the providers you choose, like your own Visiting Physician and skilled home health services as they only allow their own.”
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit franklinterraceseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
American House Farmington Hills
2.6 miAssisted Living · Farmington Hills, MI
Farmington Hills Comfort Care
3.4 miAssisted Living · Farmington Hills, MI
Orchard Lake House 4
3.6 miAssisted Living · Farmington Hills, MI
Sunrise Assisted Living of Bloomfield Hills
3.8 miAssisted Living · Bloomfield Hills, MI
The Manor of Farmington Hills
3.8 miNursing Home · Farmington Hills, MI
Botsford Senior Living Center
4.0 miAssisted Living · Farmington Hills, MI