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Assisted Living · Southfield, MI
28301 Franklin Road, Southfield, MI 48034
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 352 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Park at Franklin receives highly polarized reviews, with many residents praising the active social environment, friendly staff, and variety of activities. However, a significant number of families report serious concerns regarding facility maintenance, recurring pest issues, and poor administrative communication. Potential residents should be aware that experiences appear to vary greatly depending on the building and management oversight.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for individual staff members and complaints about cold, indifferent, or unresponsive management.
Numerous reviewers state that management is impossible to reach and does not return calls.
Multiple reports of bed bugs, mold, and neglected common areas significantly lower the score.
Several reviewers specifically mention the food is great and enjoy the dining experience.
Residents frequently highlight the variety of outings, games, and social opportunities as a major benefit.
Critical reports of over-medication and poor care on the memory care floor have been documented.
Families have reported serious neglect and safety concerns specifically within the memory care unit.
Reviewers express frustration over annual rent increases and confusing billing practices.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The second incident happened during a time when I was unable to assist as I had just undergone surgery and couldn't lift or move heavy items. This was explained”
“The carpet in his hallway is absolutely deplorable. We have complained numerous times but got no resolution. The building what should be daily maintenance is non-existent.”
“My mom has lived at Park At Franklin since September 2023. It has mostly been a very positive experience. My only concern came recently when the Weather started turning from Spring to Summer (2024 ). I went to visit and found that her Apartment was extremely warm on my arrival.”
28301 Franklin Operator, Lp Park at Franklin
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit parkatfranklin.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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