Assisted Living

Park at Franklin

Name: Public quality & inspection record for Park at Franklin
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Park at Franklin. Call, tour, and ask to meet current residents' families — your own impression matters most.

28301 Franklin Road, Southfield, MI 48034|Reported capacity: 352|Licensed & active

Google rating

3.8/5

based on 112 Google reviews

(248) 353-2810 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Park at Franklin in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

115 public Google reviews available

Park at Franklin receives highly polarized reviews, with many residents praising the active social environment, friendly staff, and variety of activities. However, a significant number of families report serious concerns regarding facility maintenance, recurring pest issues, and poor administrative communication. Potential residents should be aware that experiences appear to vary greatly depending on the building and management oversight.

Quality Themes

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Strengths

Engaging daily activities and outings
Friendly and welcoming atmosphere
Helpful and professional sales/onboarding staff
Convenient on-site amenities like a hair salon

Concerns

Recurring bed bug infestations (mentioned by 5 reviewers)
Poor administrative communication and unresponsive management (mentioned by 7 reviewers)
Lack of building maintenance and cleanliness in common areas (mentioned by 6 reviewers)
Inconsistent or poor housekeeping services (mentioned by 3 reviewers)

Rating Trends

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Distribution · 115 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve your daily operations?
2With such a large community of 352 residents, what specific protocols do you have in place to ensure consistent housekeeping and high standards of cleanliness in the common areas?
3I’ve read about some past concerns regarding pest control; could you walk me through your current preventative maintenance schedule and how you handle those situations if they arise?
4Since your activity calendar seems to be a highlight for residents, could you tell me more about the most popular outings or social events planned for this month?
5Given the importance of medication management, how do you ensure accuracy and clear communication with families regarding any changes in a resident's health status?
6When administrative needs or questions arise, what is the best way for family members to reach management to ensure a timely and helpful response?

Personalized based on this facility's data

Key Review Excerpts

“The second incident happened during a time when I was unable to assist as I had just undergone surgery and couldn't lift or move heavy items. This was explained”

Memory care family member · 2025★☆☆☆☆

“The carpet in his hallway is absolutely deplorable. We have complained numerous times but got no resolution. The building what should be daily maintenance is non-existent.”

Long-term resident's family · 2019★★★☆☆

“My mom has lived at Park At Franklin since September 2023. It has mostly been a very positive experience. My only concern came recently when the Weather started turning from Spring to Summer (2024 ). I went to visit and found that her Apartment was extremely warm on my arrival.”

Long-term resident's family · 2024★★★★☆

Source: 115 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

28301 Franklin Operator, Lp Park at Franklin

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(248) 353-2810

parkatfranklin.com

28301 Franklin Road

Southfield, MI 48034

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

112 reviews from families & visitors

Official Website

Visit parkatfranklin.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.