Park at Franklin
Limited public data on Park at Franklin. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 111 Google reviews
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What this means for your family
While many residents enjoy the vibrant social calendar and friendly community atmosphere, the recurring reports of pest infestations and unresponsive management are significant red flags. We strongly advise families to tour the specific building where their loved one would reside and to ask direct questions about the current pest control contract and the protocol for emergency maintenance requests.
Google Reviews
Google Reviews
111 reviews on Google“Park at Franklin receives highly polarized reviews, with many residents praising the active social environment, friendly staff, and variety of activities. However, a significant number of families report serious concerns regarding facility maintenance, recurring pest issues, and poor administrative communication. Potential residents should be aware that experiences appear to vary greatly depending on the building and management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities and outings
- Friendly and welcoming atmosphere
- Helpful and professional sales/onboarding staff
- Convenient on-site amenities like a hair salon
Concerns
- Recurring bed bug infestations (mentioned by 5 reviewers)
- Poor administrative communication and unresponsive management (mentioned by 7 reviewers)
- Lack of building maintenance and cleanliness in common areas (mentioned by 6 reviewers)
- Inconsistent or poor housekeeping services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve your daily operations?
- 2With such a large community of 352 residents, what specific protocols do you have in place to ensure consistent housekeeping and high standards of cleanliness in the common areas?
- 3I’ve read about some past concerns regarding pest control; could you walk me through your current preventative maintenance schedule and how you handle those situations if they arise?
- 4Since your activity calendar seems to be a highlight for residents, could you tell me more about the most popular outings or social events planned for this month?
- 5Given the importance of medication management, how do you ensure accuracy and clear communication with families regarding any changes in a resident's health status?
- 6When administrative needs or questions arise, what is the best way for family members to reach management to ensure a timely and helpful response?
Personalized based on this facility's data
Key Review Excerpts
“The second incident happened during a time when I was unable to assist as I had just undergone surgery and couldn't lift or move heavy items. This was explained”
“The carpet in his hallway is absolutely deplorable. We have complained numerous times but got no resolution. The building what should be daily maintenance is non-existent.”
“My mom has lived at Park At Franklin since September 2023. It has mostly been a very positive experience. My only concern came recently when the Weather started turning from Spring to Summer (2024 ). I went to visit and found that her Apartment was extremely warm on my arrival.”
Ownership & Operations
Who Operates This Facility
28301 Franklin Operator, Lp Park at Franklin
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit parkatfranklin.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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