The Knolls
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
The Knolls is highly regarded for its clean, peaceful environment and quality rehab services. However, families should be prepared for high costs and are encouraged to observe staff interactions during visits to ensure they meet your expectations for attentiveness.
Google Reviews
Google Reviews
48 reviews on Google“The Knolls is generally regarded as a beautiful, clean, and tranquil facility with a pleasant environment for seniors. While many reviewers praise the staff and the physical upkeep of the building, others have expressed significant concerns regarding high costs and occasional lapses in staff attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Beautiful and tranquil grounds
- Friendly and polite staff
- High-quality rehab and care services
Concerns
- High cost and affordability issues (mentioned by 2 reviewers)
- Staff inattentiveness or phone usage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high CMS rating for staffing, how do you ensure that the team remains focused on resident needs and attentive to their calls throughout the day?
- 2The grounds here look so beautiful and tranquil; what kind of outdoor or social activities do residents participate in to enjoy the scenery?
- 3Since the facility is so well-maintained and clean, what is your routine for ensuring the resident rooms and common areas stay at that high standard?
- 4Given the high quality of rehab services mentioned by others, how do you tailor physical therapy plans to meet each resident's specific recovery goals?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
- 6Because we are planning for the long term, could you help us understand the breakdown of costs and what specific services are included in the monthly rate?
Personalized based on this facility's data
Key Review Excerpts
“I'd like to Thank in particularly Kenroy and Terry for their amazing way of helping me feel at home and relaxed, for being patient and attentive!”
“My Father was just there a little over 3 weeks and he had excellent care. He loved the food and his room was immaculate.”
“Most aides are wonderful. You need them specifically whe you can't move well. Head nurses need to listen to patients. Food is soso.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Knolls shows a mixed safety record with 16 deficiencies across three surveys, primarily involving building safety systems and medication management. The facility has struggled with recurring electrical generator issues (found deficient in both 2019 and 2023) and had multiple care-related problems in 2021 including medication oversight, nutrition, and infection control. All violations have correction dates, but the repeated generator problems suggest potential ongoing maintenance challenges that families should discuss during visits.
Oct 16, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Jul 6, 2021Routine10
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Sep 12, 2019Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
The Knolls
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit theknolls.org
Medicare data downloads
Original nursing home datasets
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