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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 48 Google reviews
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The Knolls has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and beautiful and tranquil grounds. Review the component ratings and current source records before deciding.
The Knolls is generally regarded as a beautiful, clean, and tranquil facility with a pleasant environment for seniors. While many reviewers praise the staff and the physical upkeep of the building, others have expressed significant concerns regarding high costs and occasional lapses in staff attentiveness.
Quality Themes
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Distribution · 87 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I'd like to Thank in particularly Kenroy and Terry for their amazing way of helping me feel at home and relaxed, for being patient and attentive!”
“My Father was just there a little over 3 weeks and he had excellent care. He loved the food and his room was immaculate.”
“Most aides are wonderful. You need them specifically whe you can't move well. Head nurses need to listen to patients. Food is soso.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Knolls shows a mixed safety record with 16 deficiencies across three surveys, primarily involving building safety systems and medication management. The facility has struggled with recurring electrical generator issues (found deficient in both 2019 and 2023) and had multiple care-related problems in 2021 including medication oversight, nutrition, and infection control. All violations have correction dates, but the repeated generator problems suggest potential ongoing maintenance challenges that families should discuss during visits.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
The Knolls
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Official Website
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