The Ivy of Mckinney
Families consistently rate this highly — reviewers highlight warm and compassionate care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, socially active environment with high-quality dining and housekeeping. However, if your loved one requires strict medication adherence, you should specifically ask how the facility manages medication audits and prevents the errors reported by previous families.
Google Reviews
Google Reviews
43 reviews on Google“The Ivy of McKinney is highly regarded by many long-term residents and families for its warm, home-like atmosphere and attentive, loving staff. While many praise the excellent food and vibrant social activities, some families have reported serious concerns regarding medication errors and inconsistent communication. Recent reviews highlight a strong sense of community, though a single recent report of unprofessional behavior in the front office serves as a point of caution.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate care staff
- Engaging social activities and events
- High-quality dining and meal variety
- Clean and well-maintained living spaces
- Spacious apartments with full amenities
Concerns
- Medication administration errors (mentioned by 2 reviewers)
- Lack of accountability/communication between staff levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific details or long-term relationships. For negative reviews, they use a professional approach that focuses on accountability, corrective actions, and direct invitations for offline resolution.
Questions for Your Tour
- 1We've heard wonderful things about the warmth of your care staff; how do you ensure that same level of compassion is maintained during shift changes?
- 2With the great variety of dining options mentioned by others, could you tell us more about how meals are planned and if there are options for specific dietary needs?
- 3Can you walk us through the specific protocols your team uses for medication administration and how you double-check accuracy?
- 4How do you ensure clear and consistent communication between the different levels of care staff so that nothing gets lost in transition?
- 5What kind of engaging social activities or special events are currently part of the monthly calendar for residents?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Ivy of McKinney is far and away the best best place. Their service & staff is second to none. They have a leadership team (James Fisher, Renee Najarro and care coordinator Nyree) that I would stack against any.”
“My dad is so happy at The Ivy of McKinney. They take really good care of him and you can be told that they really do care about each and every person. There are so many activities that each day is just a joy.”
“The staff at The Ivy has been very helpful and kind especially thru the difficult time of losing his wife. And in the isolation that has come as a necessity due to the pandemic, they have continuously looked for ways to break the monotony with appropriate activities.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Ivy of McKinney has faced several regulatory issues, including deficiencies related to fire safety equipment, fire drill documentation, and fire sprinkler system standards. Most significantly, the facility received an administrative penalty of $3,000.00 following a failure to ensure residents were protected from abuse, neglect, and exploitation.
Jan 15, 2026EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Aug 11, 2022Routine
Health Code (1 violations)
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
Mar 21, 2022Routine
Life Safety Code (2 violations)
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to conduct required fire drills and document fire drills on the required form.
Ownership & Operations
Who Operates This Facility
3392 Medical Center Drive, Lp
for profit
SOLTERRA MANAGEMENT GROUP, LLC
PAULA HICKS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit ivyofmckinney.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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