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Public Google reviewers rate this highly and often mention warm and compassionate care staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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Public Google reviewers rate The Ivy of Mckinney highly. Reviewers highlight: warm and compassionate care staff, engaging social activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Ivy of McKinney is highly regarded by many long-term residents and families for its warm, home-like atmosphere and attentive, loving staff. While many praise the excellent food and vibrant social activities, some families have reported serious concerns regarding medication errors and inconsistent communication. Recent reviews highlight a strong sense of community, though a single recent report of unprofessional behavior in the front office serves as a point of caution.
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Distribution · 47 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific details or long-term relationships. For negative reviews, they use a professional approach that focuses on accountability, corrective actions, and direct invitations for offline resolution.
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Key Review Excerpts
“The Ivy of McKinney is far and away the best best place. Their service & staff is second to none. They have a leadership team (James Fisher, Renee Najarro and care coordinator Nyree) that I would stack against any.”
“The staff at The Ivy has been very helpful and kind especially thru the difficult time of losing his wife. And in the isolation that has come as a necessity due to the pandemic, they have continuously looked for ways to break the monotony with appropriate activities.”
Source: Texas Health & Human Services Commission
Key Findings
The Ivy of McKinney has faced several regulatory issues, including deficiencies related to fire safety equipment, fire drill documentation, and fire sprinkler system standards. Most significantly, the facility received an administrative penalty of $3,000.00 following a failure to ensure residents were protected from abuse, neglect, and exploitation.
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Health Code (1 violations)
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
Life Safety Code (2 violations)
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to conduct required fire drills and document fire drills on the required form.
3392 Medical Center Drive, Lp
for profit
SOLTERRA MANAGEMENT GROUP, LLC
PAULA HICKS
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Google Reviews
45 reviews from families & visitors
Official Website
Visit ivyofmckinney.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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