Mckinney Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 101 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and a very compassionate nursing staff that many families find comforting. However, you must be extremely vigilant regarding medication management and response times, as multiple recent reviews highlight dangerous errors and delays in care.
Google Reviews
Google Reviews
101 reviews on Google“Families considering McKinney Healthcare and Rehabilitation Center will find a facility highly praised for its compassionate nursing staff and effective physical therapy programs. While many reviewers highlight a warm, family-like atmosphere and strong leadership, there are serious, documented concerns regarding medication errors, delayed responses to call lights, and inconsistent cleanliness in some areas.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and motivating physical therapy team
- Strong and visible leadership/administration
- Welcoming and clean environment
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Inconsistent cleanliness and maintenance (mentioned by 2 reviewers)
- Staffing shortages or being overworked (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently address the reviewer by name and acknowledge specific details mentioned in the review. While most responses are warm and appreciative, they tend to rely on polite, standardized professional language.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team engages with the community; how does the administration stay involved in the day-to-day care of the residents?
- 2With the physical therapy team being such a highlight for families, how do you tailor rehabilitation plans to help residents regain their independence?
- 3Reliable medication management is so important to us; what specific protocols do you have in place to ensure doses are administered accurately and on time?
- 4We want to make sure our loved one's needs are met promptly; what is your process for ensuring call lights are answered quickly, especially during busy shifts?
- 5Could you tell us more about the dining experience and how the facility is working to improve the variety and quality of the meals provided?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“She went from barely being able to stand at all to walking down the hall and working out in the gym. Unfortunately, she began to decline due to other health conditions and eventually passed away. But the care that she received at McKinney Healthcare and Rehabilitation was wonderful.”
“Malou is a terrific physical therapist - she’s very observant and knows just how and when to push a patient toward improving their physicality. I’d want her in my corner any day!”
“I received care from this facility back in December 2024 for a broken femur. When I got there Friday 'December 20th' night around 11:30pm, I did not know that it would be 3/4 days later that I would finally have my proper pain medication.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 20 of 25 deficiencies triggered by family complaints, indicating ongoing care issues that prompted reports. The most recurring problems involve medication management, infection control, and nutrition services. While the facility has corrected past violations, the persistence of similar issues across multiple surveys from 2023 to 2025 suggests systemic challenges that families should carefully consider before placement.
Nov 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 8, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 6, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Complaint11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 15, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
MOONFLOWER HEALTHCARE, INC
JACOB MCKAY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit mckinneyhealthcare.net
Medicare data downloads
Original nursing home datasets
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