The Highlands at Owasso
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 232 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (69%)
- High RN turnover (71%)
Above average in OK · Critically understaffed (RN) · Above recommended total nurse staffing · $12,735 in fines
What this means for your family
This facility shows a significant divide in experiences. While the current administration is highly praised for being accessible and fixing issues, families should be aware of recurring reports regarding slow response times and hygiene. We strongly recommend visiting in person and asking for a tour of the specific wing your loved one would occupy, and verifying the current staffing ratios for the shift they will be on.
Google Reviews
Google Reviews
232 reviews on Google“The Highlands at Owasso receives highly polarized reviews, with some families praising the facility as a clean, caring environment with attentive therapy staff, while others report severe neglect and unprofessionalism. Common criticisms focus on slow response times to call lights, poor hygiene, and inconsistent communication, while supporters frequently highlight the efforts of specific staff members and the facility's leadership.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate therapy team
- Active and responsive administrative leadership
- Clean and well-maintained facility
- Personalized care for long-term residents
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 8 reviewers)
- Inconsistent or poor communication from staff (mentioned by 6 reviewers)
- Poor food quality and nutritional management (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a dedicated therapy team; how do you integrate their work with the daily activities and social life of long-term residents?
- 2Could you walk me through your internal process for responding to call lights and how you ensure residents receive timely assistance with personal care needs?
- 3What steps are currently being taken to improve the consistency of communication between the nursing staff and family members regarding a resident's daily health status?
- 4I see that you are active in responding to feedback online; how does that administrative responsiveness translate into changes or improvements within the facility's dining and nutrition program?
- 5Given the recent focus on medication management, what specific protocols or double-check systems do you have in place to ensure medications are administered accurately and on time?
- 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The Administrator and nursing leaders rounded daily and gave me their personal number and told us to call them if the care wasn't absolutely perfect.”
“I had trouble at first I return a bad review in and with the help of Misty Pollard, the social services and Terrence Gibson their administrator. They have straightened everything out for me and have done a wonderful job.”
“Every time we would enter his room his bed was soaked with pee and he was sitting in fecal matter. We had to bath him, we had to change his bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 14 of 29 total deficiencies across safety, medication management, and food quality issues. Recent concerns include infection control problems, medication errors, and failure to report suspected abuse, though all violations show correction dates. The pattern of recurring complaints about basic care standards suggests families should carefully evaluate current conditions during any visit.
Mar 13, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 2, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 6, 2025Routine6
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 6, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 16, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 13, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Mar 13, 2026
$22,925
Fine
Feb 2, 2026
$12,735
Ownership & Operations
Who Operates This Facility
The Highlands at Owasso
for profit
Ownership & Management
Owners
Golf Course Property INC
Owner · Organization
Cox, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit thehighlandsowasso.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sequoyah Pointe Living Center
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Baptist Village of Owasso
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North County Center for Nursing and Rehabilitation
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Green Country Care Center
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Rolling Hills Care Center
9.9 miNursing Home · Catoosa, OK