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Nursing HomeMedicaid

Rolling Hills Care Center

Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.

801 North 193 East Avenue, Catoosa, OK 74015126 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 31 Google reviews

5
4
3
2
1
Rolling Hills Care Center Nursing Home in Catoosa, OK — Street View
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What this means for your family

While some families report a warm and caring environment, there are recurring, serious concerns regarding communication and the reliability of staff in providing basic care. If you are considering this facility, we strongly recommend conducting an in-person tour and asking specifically about their protocols for medication administration and how they ensure family members can reach staff during off-hours.

Google Reviews

Google Reviews

31 reviews on Google
Rolling Hills Care Center receives highly polarized feedback, with long-term concerns regarding poor communication and administrative responsiveness. While some reviewers praise the staff for being caring and friendly, others report significant issues with neglect, including failure to provide basic necessities like pain medication and hygiene, as well as difficulty reaching staff by phone.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Friendly and caring staff
  • Welcoming atmosphere
  • Compassionate care

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Neglect of basic patient needs including medication and hygiene (mentioned by 2 reviewers)
  • Rude or unprofessional conduct by administrative/reception staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(2)'17(10)'20(12)'22(8)'25(2)'26(2)

Distribution · 62 analyzed

5
32
4
2
3
2
2
2
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive consistent assistance with daily hygiene and medication management?
  • 2I noticed some feedback regarding communication challenges; what is the best way for family members to stay updated on their loved one's care, and how quickly can we expect a response to inquiries?
  • 3Could you walk me through the process for addressing concerns or complaints to ensure they are resolved promptly and professionally?
  • 4What steps is the facility taking to improve the dining experience and ensure that nutritional needs are consistently met for all residents?
  • 5How does the team handle medical emergencies or urgent health changes during evening and weekend hours to ensure residents remain safe?
  • 6What kind of daily activities or social engagement programs are available to keep residents active and connected within the community?

Personalized based on this facility's data


Key Review Excerpts

If the patient asks for pain medicine, water, or even crackers, it never shows up. There’s a problem of the patient never gets their pain meds.

Family member of resident · 2021☆☆☆☆

I cannot get them to answer the phone. My mother seems content to be there but it's very difficult to reach the staff or the patient.

Daughter of resident · 2020★★★☆☆

If you have not toured the facility in the last six months you need to it is amazing and welcoming.

Visitor/Community member · 2018★★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
29%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Rogers
68.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OK
94.6%
Rogers
81.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
OK
13.8%
Rogers
22.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.3%
OK
14.7%
Rogers
22.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
19.5%
OK
25.4%
Rogers
30.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
OK
3.3%
Rogers
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.2%
Mixed vs Avgs
Here
72.2%
US
81.8%
OK
75.0%
Rogers
39.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.8%
Worse than Avg
Here
53.8%
US
79.8%
OK
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Rogers
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.2)

Rolling Hills Care Center shows 21 deficiencies across four surveys with no family complaints filed. The most frequent issues involve fire safety systems (smoke detection, emergency lighting, exit doors), resident rights and privacy protections, and resident assessment procedures. All deficiencies have correction dates from the facility, suggesting they've been addressed, though some areas like fire safety and resident assessments have recurring problems across multiple surveys.

Dec 9, 2025Routine
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 9, 2024Routine
4
0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Mar 30, 2023Routine
12
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Apr 3, 2019Routine
3
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rolling Hills Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Conhold

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Sullivan, James

Owner

100%

Key personnel

Conhold of Catoosa LLCManagerAllred, AmyManagerAllred, AmyAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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