Strong Medicare quality ratings; public reviewers often praise friendly and caring staff. Still worth an in-person visit.
based on 31 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Rolling Hills Care Center has a strong overall Medicare rating. Public reviewers frequently mention: friendly and caring staff and welcoming atmosphere. Review the component ratings and current source records before deciding.
Rolling Hills Care Center receives highly polarized feedback, with long-term concerns regarding poor communication and administrative responsiveness. While some reviewers praise the staff for being caring and friendly, others report significant issues with neglect, including failure to provide basic necessities like pain medication and hygiene, as well as difficulty reaching staff by phone.
Quality Themes
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Concerns
Rating Trends
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Distribution · 62 analyzed
Personalized based on this facility's data
Key Review Excerpts
“If the patient asks for pain medicine, water, or even crackers, it never shows up. There’s a problem of the patient never gets their pain meds.”
“I cannot get them to answer the phone. My mother seems content to be there but it's very difficult to reach the staff or the patient.”
“If you have not toured the facility in the last six months you need to it is amazing and welcoming.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Rolling Hills Care Center shows 21 deficiencies across four surveys with no family complaints filed. The most frequent issues involve fire safety systems (smoke detection, emergency lighting, exit doors), resident rights and privacy protections, and resident assessment procedures. All deficiencies have correction dates from the facility, suggesting they've been addressed, though some areas like fire safety and resident assessments have recurring problems across multiple surveys.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Rolling Hills Care Center
for profit
Conhold
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Highest rating)
Owners
Sullivan, James
Owner
Key personnel
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