Rolling Hills Care Center
Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.
based on 31 Google reviews

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What this means for your family
While some families report a warm and caring environment, there are recurring, serious concerns regarding communication and the reliability of staff in providing basic care. If you are considering this facility, we strongly recommend conducting an in-person tour and asking specifically about their protocols for medication administration and how they ensure family members can reach staff during off-hours.
Google Reviews
Google Reviews
31 reviews on Google“Rolling Hills Care Center receives highly polarized feedback, with long-term concerns regarding poor communication and administrative responsiveness. While some reviewers praise the staff for being caring and friendly, others report significant issues with neglect, including failure to provide basic necessities like pain medication and hygiene, as well as difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Welcoming atmosphere
- Compassionate care
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Neglect of basic patient needs including medication and hygiene (mentioned by 2 reviewers)
- Rude or unprofessional conduct by administrative/reception staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive consistent assistance with daily hygiene and medication management?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to stay updated on their loved one's care, and how quickly can we expect a response to inquiries?
- 3Could you walk me through the process for addressing concerns or complaints to ensure they are resolved promptly and professionally?
- 4What steps is the facility taking to improve the dining experience and ensure that nutritional needs are consistently met for all residents?
- 5How does the team handle medical emergencies or urgent health changes during evening and weekend hours to ensure residents remain safe?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“If the patient asks for pain medicine, water, or even crackers, it never shows up. There’s a problem of the patient never gets their pain meds.”
“I cannot get them to answer the phone. My mother seems content to be there but it's very difficult to reach the staff or the patient.”
“If you have not toured the facility in the last six months you need to it is amazing and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rolling Hills Care Center shows 21 deficiencies across four surveys with no family complaints filed. The most frequent issues involve fire safety systems (smoke detection, emergency lighting, exit doors), resident rights and privacy protections, and resident assessment procedures. All deficiencies have correction dates from the facility, suggesting they've been addressed, though some areas like fire safety and resident assessments have recurring problems across multiple surveys.
Dec 9, 2025Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 9, 2024Routine4
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 30, 2023Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 3, 2019Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Rolling Hills Care Center
for profit
Chain Affiliation
Conhold
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Sullivan, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit rollinghills.us
Medicare data downloads
Original nursing home datasets
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