Baptist Village of Owasso
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews

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What this means for your family
While recent feedback indicates that the nursing and office staff are responsive and helpful with medical and insurance needs, the conflicting report regarding resident treatment is concerning. We recommend scheduling an unannounced visit to observe staff-resident interactions firsthand and asking management specifically about their protocols for resident advocacy and care standards.
Google Reviews
Google Reviews
5 reviews on Google“Baptist Village of Owasso receives polarized feedback, with recent reviews highlighting a stark contrast between high-quality nursing care and severe dissatisfaction with overall treatment. While some residents praise the responsiveness of the nursing and office staff regarding medical needs and insurance, others express deep concern regarding the facility's culture and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Responsive nursing staff
- Helpful and knowledgeable office staff
- Timely medication and hydration management
Concerns
- Poor treatment of residents and overall quality of care
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, how does the team ensure consistent, high-quality attention for all 120 residents throughout the day and night?
- 2I noticed some feedback regarding the quality of resident interactions; what specific training or culture-building initiatives do you have in place to ensure every resident feels treated with dignity and compassion?
- 3With the current health inspection ratings, what specific steps is the facility taking to address those findings and improve the overall care experience?
- 4Since your office staff has been praised for being so helpful, how do they facilitate communication between families and the nursing team when we have questions about our loved one's daily care?
- 5How are you working to improve the daily quality of life and social engagement opportunities for residents beyond the essential medication and hydration management?
- 6In the event of a medical concern, what is your specific protocol for notifying family members and ensuring we are kept in the loop regarding changes in care?
Personalized based on this facility's data
Key Review Excerpts
“Friendly, caring, responsive, care. Great nursing staff. All the aids are anxious to make sure I'm comfortable having medication and hydration in a timely manner.”
“Office staff answered insurance questions providing accurate details so I could make informed decisions.”
“Not a good place to put loved ones I would never put a loved one here after the way they treat everyone not a good place”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Baptist Village of Owasso has notable concerns including families filing complaints that led to findings of resident abuse/neglect and safety hazards. The facility shows recurring issues with care planning and resident assessments across multiple surveys, plus problems with medication management and infection control. While all deficiencies have correction dates, the pattern of repeated problems in core care areas warrants careful evaluation during any visit.
Jun 27, 2025Routine5
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2024Routine3
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Jun 29, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Federal Penalties
Fine
Jun 27, 2025
$9,110
Fine
Mar 11, 2025
$9,045
Ownership & Operations
Who Operates This Facility
Baptist Village of Owasso
nonprofit
Ownership & Management
Owners
Baptist Village Retirement Communities of Oklahoma, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit baptistvillage.org
Medicare data downloads
Original nursing home datasets
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