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Nursing HomeMedicaid

Baptist Village of Owasso

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

12600 East 73rd Street North, Owasso, OK 74055120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 5 Google reviews

5
4
3
2
1
Baptist Village of Owasso Nursing Home in Owasso, OK — Street View
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What this means for your family

While recent feedback indicates that the nursing and office staff are responsive and helpful with medical and insurance needs, the conflicting report regarding resident treatment is concerning. We recommend scheduling an unannounced visit to observe staff-resident interactions firsthand and asking management specifically about their protocols for resident advocacy and care standards.

Google Reviews

Google Reviews

5 reviews on Google
Baptist Village of Owasso receives polarized feedback, with recent reviews highlighting a stark contrast between high-quality nursing care and severe dissatisfaction with overall treatment. While some residents praise the responsiveness of the nursing and office staff regarding medical needs and insurance, others express deep concern regarding the facility's culture and quality of care.

Quality Themes

Tap a score for details
Food10.0Staff7.0CleanN/AActivitiesN/AMeds10.0MemoryN/AComms10.0ValueN/A

Strengths

  • Responsive nursing staff
  • Helpful and knowledgeable office staff
  • Timely medication and hydration management

Concerns

  • Poor treatment of residents and overall quality of care

Rating Trends

Tap a year to see what changed

2345.02017(1)1.02019(1)5.02020(1)3.02025(2)

Distribution · 5 analyzed

5
3
4
0
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing levels, how does the team ensure consistent, high-quality attention for all 120 residents throughout the day and night?
  • 2I noticed some feedback regarding the quality of resident interactions; what specific training or culture-building initiatives do you have in place to ensure every resident feels treated with dignity and compassion?
  • 3With the current health inspection ratings, what specific steps is the facility taking to address those findings and improve the overall care experience?
  • 4Since your office staff has been praised for being so helpful, how do they facilitate communication between families and the nursing team when we have questions about our loved one's daily care?
  • 5How are you working to improve the daily quality of life and social engagement opportunities for residents beyond the essential medication and hydration management?
  • 6In the event of a medical concern, what is your specific protocol for notifying family members and ensuring we are kept in the loop regarding changes in care?

Personalized based on this facility's data


Key Review Excerpts

Friendly, caring, responsive, care. Great nursing staff. All the aids are anxious to make sure I'm comfortable having medication and hydration in a timely manner.

Rehab patient · 2025★★★★★

Office staff answered insurance questions providing accurate details so I could make informed decisions.

Rehab patient · 2025★★★★★

Not a good place to put loved ones I would never put a loved one here after the way they treat everyone not a good place

Family member · 2025☆☆☆☆
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.16hrs
22%
Registered nurses for medical care
Total Nursing
3.95hrs
96%
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility7.3%
Worse than Avg
Here
7.3%
US
93.4%
OK
90.6%
Tulsa
85.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.5%
OK
25.4%
Tulsa
22.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.5%
OK
17.2%
Tulsa
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.8%
Mixed vs Avgs
Here
11.8%
US
12.1%
OK
3.3%
Tulsa
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Worse than Avg
Here
87.8%
US
95.5%
OK
94.6%
Tulsa
93.4%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
1.6%
OK
2.8%
Tulsa
1.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.0%
Worse than Avg
Here
49.0%
US
79.8%
OK
74.1%
Tulsa
69.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
81.8%
OK
75.0%
Tulsa
70.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
OK
1.8%
Tulsa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (7.2)
2 complaint-triggered
$23,060 in fines

Baptist Village of Owasso has notable concerns including families filing complaints that led to findings of resident abuse/neglect and safety hazards. The facility shows recurring issues with care planning and resident assessments across multiple surveys, plus problems with medication management and infection control. While all deficiencies have correction dates, the pattern of repeated problems in core care areas warrants careful evaluation during any visit.

Jun 27, 2025Routine
5
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 27, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 11, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 24, 2024Routine
3
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0642Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure a qualified health professional conducts resident assessments.

Jun 29, 2023Routine
4
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Federal Penalties

Fine

Jun 27, 2025

$9,110

Fine

Mar 11, 2025

$9,045

Ownership & Operations

Who Operates This Facility

Owner / Operator

Baptist Village of Owasso

Organization Type

nonprofit

Ownership & Management

Owners

Baptist Village Retirement Communities of Oklahoma, INC

Owner · Organization

100%

Key personnel

Abbott, PaulOfficer / DirectorBarrett, JeanOfficer / DirectorBell, KevinOfficer / DirectorBriggs, ParnieceOfficer / DirectorBurrows, DougOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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