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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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Public Google reviewers rate The Heritage at Eldridge Parkway highly. Reviewers highlight: compassionate and attentive caregiving staff, welcoming and home-like atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Heritage at Eldridge Parkway is highly praised by many families for its warm, home-like atmosphere and a recent management change that has brought improved communication and care. However, serious historical allegations regarding medication errors and hygiene issues exist, and some families have reported significant concerns regarding staffing levels and facility maintenance.
Quality Themes
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Concerns
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Distribution · 26 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members or family members. For negative reviews, they use a professional tone to acknowledge concerns and, in some cases, provide direct contact information or clarify management changes.
Personalized based on this facility's data
Key Review Excerpts
“The entire team is consistently willing to communicate with us about his care and goes above and beyond to ensure his comfort while also easing our worries.”
“They have not taken care of my mom and now won't answer my calls. I will not stand for that! Understaffed, unprofessional, and not even an LVN on staff on the weekends.”
Source: Texas Health & Human Services Commission
Key Findings
The Heritage at Eldridge Parkway has faced several serious enforcement actions involving penalties for failing to protect residents from abuse, neglect, and exploitation. Additionally, past inspections have identified significant safety concerns regarding fire safety systems, medication storage, and facility maintenance.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Health Code (2 violations)
The facility failed to provide a locked area for all medications.
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
Life Safety Code (8 violations)
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Eldridge Memory Care, Lp
for profit
AMERICAN HEALTHCARE MANAGEMENT GROUP LP
RODERICK SIMON
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22 reviews from families & visitors
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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