The Heritage at Eldridge Parkway
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
Watch The Heritage at Eldridge Parkway
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility has clearly undergone a positive transformation under new management, with recent families reporting excellent communication and compassionate care. However, you should specifically investigate their weekend staffing levels and nursing availability, as past grievances regarding understaffing and medical oversight were quite severe.
Google Reviews
Google Reviews
23 reviews on GoogleThe Heritage at Eldridge Parkway is highly praised by many families for its warm, home-like atmosphere and a recent management change that has brought improved communication and care. However, serious historical allegations regarding medication errors and hygiene issues exist, and some families have reported significant concerns regarding staffing levels and facility maintenance.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Welcoming and home-like atmosphere
- Effective and empathetic new management team
- Engaging resident activities
Concerns
- Staffing shortages and lack of medical personnel on weekends (mentioned by 2 reviewers)
- Issues with facility maintenance and climate control (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members or family members. For negative reviews, they use a professional tone to acknowledge concerns and, in some cases, provide direct contact information or clarify management changes.
Questions for Your Tour
- 1It is wonderful to see such a welcoming, home-like atmosphere here; what kind of engaging daily activities or social events do you have planned for the residents this month?
- 2Since the management team is working so closely with the staff, what specific improvements have been made recently to ensure the facility is always well-maintained and comfortable?
- 3How does the care team handle medication management to ensure every resident's needs are met accurately and on schedule?
- 4With the small, intimate community of 50 residents, how do you ensure there is always adequate medical coverage and support available during the weekends?
- 5What is your process for ensuring the facility remains clean and comfortable for the residents at all times?
- 6How does the staff approach personalized care to maintain that compassionate and attentive environment that people love about The Heritage?
Personalized based on this facility's data
Key Review Excerpts
“The entire team is consistently willing to communicate with us about his care and goes above and beyond to ensure his comfort while also easing our worries.”
“We moved my Mom here while she was in bad shape from a fall from another Memory Care. It was a very scary time for her, but the staff made her comfortable in a way that I could have never done on my own.”
“They have not taken care of my mom and now won't answer my calls. I will not stand for that! Understaffed, unprofessional, and not even an LVN on staff on the weekends.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Heritage at Eldridge Parkway has faced several serious enforcement actions involving penalties for failing to protect residents from abuse, neglect, and exploitation. Additionally, past inspections have identified significant safety concerns regarding fire safety systems, medication storage, and facility maintenance.
Feb 12, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Nov 3, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Aug 30, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Apr 28, 2022Routine
Health Code (2 violations)
The facility failed to provide a locked area for all medications.
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
Apr 23, 2019Routine
Life Safety Code (8 violations)
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Ownership & Operations
Who Operates This Facility
Eldridge Memory Care, Lp
for profit
AMERICAN HEALTHCARE MANAGEMENT GROUP LP
RODERICK SIMON
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit ahmg365.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Parkway Place
< 1 miAssisted Living · Houston, TX
Parkway Place
< 1 miNursing Home · Houston, TX
Avir at Houston
< 1 miNursing Home · Houston, TX
Continuing Care at Eagle's Trace
1.2 miAssisted Living · Houston, TX
Continuing Care at Eagles Trace
1.3 miNursing Home · Houston, TX
Autumn Years LLC
1.9 miAssisted Living · Houston, TX