Parkway Place
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
This facility is an excellent choice for independent living or short-term rehabilitation due to its superb therapy teams and clean environment. However, if you are seeking skilled nursing for a high-acuity patient, you must investigate the facility's night-shift staffing and hygiene protocols, as multiple families have reported serious lapses in care.
Google Reviews
Google Reviews
64 reviews on Google“Parkway Place is highly regarded for its independent living and rehabilitation services, with many families praising the warm, community-oriented atmosphere and exceptional physical therapy. However, there are serious, recurring allegations regarding the skilled nursing unit, specifically concerning neglect, hygiene issues, and inadequate staffing during nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Welcoming and compassionate community atmosphere
- Clean and beautifully maintained facilities
- Strong support for independent living residents
Concerns
- Negligence and hygiene issues in skilled nursing (mentioned by 3 reviewers)
- Inadequate staffing on nights and weekends (mentioned by 2 reviewers)
- Poor communication from administration/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; how do you tailor those programs to help residents regain their independence?
- 2Since the facility is so beautifully maintained, could you tell us more about your daily cleaning and hygiene protocols for the skilled nursing wing?
- 3How does the administration ensure that families are kept in the loop regarding any changes in a resident's care or health status?
- 4What does a typical day of social activities and community engagement look like for the residents here?
- 5How is medical care and supervision managed during the overnight hours and on the weekends?
- 6We love the welcoming atmosphere described by others; how do you help new residents transition into the community and feel at home?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is amazing and cares about progress. The social worker Dami is a gem to work with.”
“Our patient gives his meals two thumbs up. Every member of the staff that we have encountered has been superb.”
“The aides would leave me on the toilet while leaving to tend to someone else. This occurred more in the beginning of my stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkway Place has ongoing issues with families filing complaints that triggered inspections, including recent concerns about accident prevention and communication with families. The facility shows recurring problems with medication management, infection control, and food safety across multiple surveys, though all deficiencies have been corrected. Families should ask about improvements made to address these repeated areas of concern before visiting.
May 30, 2025Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 24, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Apr 5, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 22, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 10, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 24, 2024
$45,741
Ownership & Operations
Who Operates This Facility
Buckner Retirement Services, INC
nonprofit
SARA SOLO
Chain Affiliation
Buckner Retirement Services
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 5
Ownership & Management
Owners
Buckner Retirement Services INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit bucknerparkwayplace.org
Medicare data downloads
Original nursing home datasets
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