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Continuing Care at Eagle's Trace

Families consistently rate this highly — reviewers highlight beautiful 70-acre campus with lakes and walking paths. Schedule a visit to confirm the fit.

14703 Eagle Vista Dr Bldg 601, Westside · Houston, TX 7707788 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.0/5

based on 86 Google reviews

5
4
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1

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What this means for your family

Eagle's Trace offers an unparalleled level of amenities and social engagement that is ideal for active seniors. However, if you are placing a loved one in Memory Care, you must verify their protocols for maintaining telephone and communication access, as this has been a major pain point for families.

Google Reviews

Google Reviews

86 reviews on Google
Eagle's Trace is highly regarded for its expansive, beautiful 70-acre campus and its wide array of amenities, including multiple dining venues, fitness programs, and social clubs. While many families praise the attentive staff and vibrant community life, some reviewers have raised serious concerns regarding communication lapses in the Memory Care unit and staffing shortages in the Bayou Vista section.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities10.0MedsN/AMemory4.0Comms5.0Value6.0

Strengths

  • Beautiful 70-acre campus with lakes and walking paths
  • Extensive variety of dining options and social activities
  • Comprehensive on-site amenities including pharmacy, bank, and fitness centers
  • Friendly and professional sales and administrative staff

Concerns

  • Communication issues in Memory Care (phone connectivity) (mentioned by 2 reviewers)
  • Staffing shortages in the Bayou Vista/Assisted Living wing (mentioned by 2 reviewers)
  • Unresolved marketing/solicitation (persistent junk mail) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(27)'20(3)'22(2)'24(13)'26(3)

Distribution · 92 analyzed

5
61
4
8
3
3
2
1
1
19

How They Respond to Reviews

20%response rate
Good

The owner provides highly personalized responses to positive reviews, often addressing specific staff members or amenities mentioned. For negative reviews, they use a professional, solution-oriented approach that includes inviting the reviewer to a direct phone conversation with specific leadership.

Questions for Your Tour

  • 1With such a beautiful 70-acre campus, what are some of the favorite walking paths or outdoor spots that residents enjoy most?
  • 2We noticed how much the management cares about feedback through their review responses; how does the staff use resident and family input to improve daily operations?
  • 3Could you tell us more about the variety of dining options available and how residents can participate in social activities?
  • 4What specific protocols are in place for medical emergencies or urgent care needs within the assisted living wing?
  • 5How does the communication process work between the Memory Care team and family members to ensure we stay updated on our loved one's well-being?
  • 6What steps is the facility taking to ensure consistent staffing levels and support within the Bayou Vista and assisted living areas?

Personalized based on this facility's data


Key Review Excerpts

I chose to move here because of all the communities I visited this was the only one that didn't feel like 'God's waiting room'.

Resident · 2025★★★★★

I have currently gone 36 consecutive days without a telephone conversation with my wife who is a resident in their Memory Care.

Memory care family member · 2026★★☆☆☆

The way the community operated during Hurricane Harvey and during the current COVID issues were above expectations. We're here for life!

Long-term resident · 2020★★★★★
Source: 86 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
11deficiencies

Key Findings

The most recent inspection in November 2021 identified a single health code violation regarding food handling and sourcing. Previous inspections in December 2019 identified several life safety code deficiencies related to fire safety, building maintenance, and pest control, most of which were corrected by late December 2019.

Nov 9, 2021Routine

Health Code (1 violations)

Health CodeCorrected Dec 5, 2021

The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.

Dec 17, 2019Routine

Life Safety Code (10 violations)

Life Safety CodeCorrected Dec 27, 2019

The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Dec 17, 2019

The facility failed to provide an effective, less toxic, less flammable, ongoing pest control program.

Life Safety CodeCorrected Dec 17, 2019

The facility failed to ensure the building was kept in good repair.

Life Safety CodeCorrected Dec 27, 2019

The facility failed to comply with Chapter 19 of NFPA 101.

Life Safety CodeCorrected Dec 25, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Dec 26, 2019

The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.

Life Safety CodeCorrected Dec 19, 2019

The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."

Life Safety CodeCorrected Dec 27, 2019

The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Dec 17, 2019

The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.

Life Safety CodeCorrected Dec 27, 2019

The facility failed to ensure draperies and window coverings were flame resistant or failed to ensure the same where smoking is permitted.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eagle's Trace, INC

Organization Type

nonprofit

Management Company

ERICKSON LIVING MANAGEMENT, LLC

Administrator

KAREN BUCK

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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