Parkway Place

Strengths

• Exceptional physical and occupational therapy teams
• Warm, welcoming, and professional staff
• Clean, beautiful, and well-maintained environment
• Strong sense of community and resident social engagement

Concerns

• Negligence and lack of hygiene in skilled nursing (mentioned by 3 reviewers)
• Poor responsiveness to call lights on nights and weekends (mentioned by 2 reviewers)
• Inconsistent communication from administration/sales (mentioned by 2 reviewers)

How They Respond to Reviews

The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details from their story. For negative reviews, they demonstrate high accountability by offering direct contact information and inviting leadership intervention.

Questions for Your Tour

• 1We've heard wonderful things about the therapy teams here; how often do residents participate in physical or occupational therapy to stay active?
• 2Since we value a strong sense of community, what are some of the favorite social activities or group outings that residents look forward to most?
• 3How does the care team ensure that call lights are responded to promptly during the overnight hours and on the weekends?
• 4What specific protocols are in place to maintain the highest standards of hygiene and cleanliness in the resident rooms and common areas?
• 5In the event of a medical emergency after hours, what is the process for contacting physicians and notifying the family?
• 6We noticed the management team is very active in engaging with the community online; how can we best establish a consistent line of communication with the administration regarding our loved one's care?

Personalized based on this facility's data