Continuing Care at Eagles Trace
Strong Medicare quality ratings; families often praise beautiful 70-acre campus with lakes and walking paths. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
Eagle's Trace offers an unparalleled lifestyle for active seniors, with world-class dining and a beautiful campus. However, if you are considering the Bayou Vista or Memory Care sections, you must investigate current staffing levels and verify the reliability of resident communication systems, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
86 reviews on Google“Eagle's Trace is highly regarded for its expansive, beautiful 70-acre campus and its wide array of amenities, including multiple dining venues and extensive social clubs. While many long-term residents praise the vibrant community life and physical fitness programs, some families have raised serious concerns regarding staffing shortages in the Bayou Vista/Memory Care sections and difficulties with communication and telephone access.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful 70-acre campus with lakes and walking paths
- Extensive variety of dining venues and food quality
- Robust social, fitness, and organized activity programs
- Comprehensive on-site amenities (pharmacy, bank, salon, etc.)
Concerns
- Staffing shortages in skilled nursing/Bayou Vista (mentioned by 2 reviewers)
- Difficulty communicating with residents in Memory Care due to phone issues (mentioned by 2 reviewers)
- Staff parking occupying visitor/guest spaces (mentioned by 2 reviewers)
- Unresponsive marketing/mailing list management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a beautiful 70-acre campus and lovely walking paths, how do you encourage residents to stay active and enjoy the outdoor scenery?
- 2We've heard wonderful things about the variety of dining venues here; could you tell us more about the daily meal options and how residents participate in dining?
- 3What specific steps are being taken to ensure consistent staffing levels within the skilled nursing and Bayou Vista areas?
- 4How do you ensure that families can easily stay in touch and communicate with loved ones residing in the Memory Care unit?
- 5In the event of a medical emergency during the night, what is the protocol for providing immediate care and notifying the family?
- 6How do you manage visitor parking to ensure that families can easily access the facility when they come to visit?
Personalized based on this facility's data
Key Review Excerpts
“The long-term care area, Bayou Vista, is one of the better appointed care facilities here in Houston, and that's saying a lot since we do have the Texas Medical Center here in town.”
“I have currently gone 36 consecutive days without a telephone conversation with my wife who is a resident in their Memory Care.”
“The way the community operated during Hurricane Harvey and during the current COVID issues were above expectations. We're here for life!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that led to deficiencies in care quality and medication management. The facility shows recurring issues with fire safety systems (smoke barriers and cooking facilities appearing across all surveys), food safety, and medication management. While all deficiencies have correction dates, the persistent fire safety problems across multiple years suggest ongoing maintenance challenges that families should discuss during visits.
Aug 15, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 15, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 16, 2023Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
May 12, 2022Routine3
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Nov 17, 2023
$9,528
Fine
Nov 17, 2023
$12,958
Ownership & Operations
Who Operates This Facility
Eagle's Trace, INC
nonprofit
ERICKSON SENIOR LIVING LLC
KAREN BUCK
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 2 (Best)
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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