The Healthcare Resort of Plano
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 125 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful, modern, and clean environment for your loved one. However, because multiple families have reported issues with staff turnover and declining food quality, you should specifically ask about the current stability of the nursing and dining teams during your tour.
Google Reviews
Google Reviews
125 reviews on Google“The facility is highly regarded for its beautiful, modern, and clean environment that many families describe as feeling like a luxury hotel or spa. While many reviewers praise the warm, attentive care provided by specific staff members, there are significant, recurring concerns regarding high staff turnover and inconsistent food quality following recent management changes.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facilities
- Warm and welcoming administrative staff
- High-end amenities and landscaping
- Compassionate and attentive caregivers
Concerns
- High staff and management turnover (mentioned by 4 reviewers)
- Declining food quality and service (mentioned by 3 reviewers)
- Inconsistent medication management and care errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
The owner uses a small set of repetitive templates to respond to positive reviews, often using the same phrases for different users. For negative reviews, they use a standardized template directing users to a specific feedback email address.
Questions for Your Tour
- 1It is so lovely to see how beautifully maintained and modern the grounds are; how do you ensure the dining experience remains just as high-quality and consistent for the residents every day?
- 2I noticed the administrative team is very responsive to feedback; how does the management team work with families to address any concerns regarding care or medication management?
- 3With the recent changes in staffing, what steps is the facility taking to ensure long-term stability and continuity of care for the residents?
- 4Can you walk us through the specific protocols in place for managing medications and how you prevent errors during shift changes?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The community is beautiful, clean, and full of life! I recommend Village on the Park Plano for any Assisted Living needs. Truly an amazing community!”
“The community is absolutely beautiful inside and out — the landscaping is perfectly maintained, and every apartment we toured felt bright, spacious, and modern with beautiful finishes.”
“They gave my grandma the wrong medicine and she almost died!!! DO NOT TAKE YOUR LOVED HERE!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints against this facility, triggering multiple inspections that revealed recurring problems with medication management, infection control, and pressure ulcer care. While the facility has corrected past violations, the pattern of repeated issues in the same care areas—particularly pharmacy services appearing in seven separate deficiencies—suggests ongoing challenges with maintaining consistent standards of care.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 26, 2025Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 26, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 9, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Routine8
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Sep 10, 2024
$8,995
Fine
Nov 16, 2023
$7,443
Payment Denial
Nov 16, 2023
12-day denial
Ownership & Operations
Who Operates This Facility
Oak Point Healthcare, INC
for profit
LAVANYA KARUNAKARAN
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 27 of 84
Ownership & Management
Owners
Keystone Care LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit villageontheparkplano.com
Medicare data downloads
Original nursing home datasets
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