The Auberge at Plano a Memory Care Community
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
The Auberge at Plano offers a beautiful, high-quality environment with a staff that is widely loved for its compassion. However, families must be extremely vigilant regarding medical monitoring, as multiple reviewers have flagged failures in diagnosing UTIs and managing acute physical changes.
Google Reviews
Google Reviews
47 reviews on GoogleThe Auberge at Plano is widely praised by families for its compassionate, dedicated staff and its beautiful, well-designed, and clean facility. However, there are serious, recurring allegations regarding medical oversight, specifically concerning undiagnosed UTIs and delayed medical attention for serious symptoms.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Beautiful, well-maintained, and clean facility
- Engaging resident activities and social events
- Smooth transition and admission processes
Concerns
- Medical oversight and failure to diagnose UTIs (mentioned by 2 reviewers)
- Inadequate attention to hygiene and physical care (mentioned by 2 reviewers)
- Billing and administrative disputes regarding hospice/death notification
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific staff members or residents by name. For negative reviews, they maintain a professional tone, offering a specific email address for further discussion.
Questions for Your Tour
- 1We've heard wonderful things about how engaging and social the resident activities are here; could you walk us through what a typical afternoon looks like for someone in the memory care community?
- 2The facility looks incredibly beautiful and well-maintained; how does the team ensure that the high standard of cleanliness is maintained in the residents' private living spaces?
- 3With the specialized nature of memory care, what specific protocols are in place to monitor for sudden changes in health, such as signs of a UTI or other infections?
- 4How does the nursing team manage daily medication schedules to ensure everything is administered accurately and on time?
- 5We noticed how much the management values feedback from families; how does the administration typically handle communication regarding billing or administrative updates?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“Misti Winters went completely out of her way to facilitate my mother's transition, even opening the doors in the middle of the night to ensure she was accommodated—a level of dedication that is truly rare.”
“Over the course of about a week and a lot of time, my mom had a significant behavioral change that staff repeatedly described as her having “flipped a switch.” It was later discovered that she had a UTI that went undiagnosed during that time.”
“The Auberge at Plano has given excellent attention and service to my mother in law. The detail of the care to her needs has helped me and my wife have peace as we help one of our children settle into college in a different state.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on June 08, 2022, identified five violations related to health codes and life safety standards, including issues with fire extinguisher maintenance, smoking policies, and electrical systems. There are currently no active enforcement actions listed for this facility.
Jun 8, 2022Routine
Health Code (1 violations) | Life Safety Code (4 violations)
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to have and enforce a smoking policy.
The facility failed to provide exhaust for odor-producing areas.
Ownership & Operations
Who Operates This Facility
3690 Mapleshade Lane Opco LLC
for profit
EVERGREEN SENIOR LIVING, LLC
JOHN B DOHLMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit aubergeplano.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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