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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 60 Google reviews
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Public Google reviewers rate The Auberge at Plano a Memory Care Community highly. Reviewers highlight: compassionate and attentive caregiving staff, beautiful, well-maintained, and clean facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Auberge at Plano is widely praised by families for its compassionate, dedicated staff and its beautiful, well-designed, and clean facility. However, there are serious, recurring allegations regarding medical oversight, specifically concerning undiagnosed UTIs and delayed medical attention for serious symptoms.
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Distribution · 60 analyzed
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific staff members or residents by name. For negative reviews, they maintain a professional tone, offering a specific email address for further discussion.
Personalized based on this facility's data
Key Review Excerpts
“Misti Winters went completely out of her way to facilitate my mother's transition, even opening the doors in the middle of the night to ensure she was accommodated—a level of dedication that is truly rare.”
“The Auberge at Plano has given excellent attention and service to my mother in law. The detail of the care to her needs has helped me and my wife have peace as we help one of our children settle into college in a different state.”
“The building is absolutely delightful!. As you enter, It has an impressive corridor that looks like "Main Street." Mom tells me she wants to go walking and she takes me there - she absolutely loves it!”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on June 08, 2022, identified five violations related to health codes and life safety standards, including issues with fire extinguisher maintenance, smoking policies, and electrical systems. There are currently no active enforcement actions listed for this facility.
Health Code (1 violations) | Life Safety Code (4 violations)
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to have and enforce a smoking policy.
The facility failed to provide exhaust for odor-producing areas.
3690 Mapleshade Lane Opco LLC
for profit
EVERGREEN SENIOR LIVING, LLC
JOHN B DOHLMAN
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Google Reviews
60 reviews from families & visitors
Official Website
Visit aubergeplano.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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