The Healthcare Resort of Plano
Families consistently rate this highly — reviewers highlight beautiful, modern, and well-maintained facilities. Schedule a visit to confirm the fit.
based on 125 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful, modern, and clean environment with a highly professional sales and leadership team. However, families should closely monitor the dining services and ask about recent staff turnover, as some long-term residents have noted a decline in food quality and changes in the care team.
Google Reviews
Google Reviews
125 reviews on GoogleThe facility is highly praised for its beautiful, modern, and clean environment, with many families noting it feels more like a luxury spa or a warm home than a clinical institution. While the staff is frequently described as compassionate and professional, there are significant concerns regarding recent management changes, staff turnover, and a decline in food quality.
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and well-maintained facilities
- Warm and compassionate care staff
- Clean and fresh-smelling environment
- Professional and helpful leadership
Concerns
- Decline in food quality and preparation (mentioned by 2 reviewers)
- Staff turnover and management changes (mentioned by 2 reviewers)
- Inconsistent service/waiting times for dining
Rating Trends
Tap a year to see what changed
Distribution · 308 analyzed
How They Respond to Reviews
The owner uses a set of highly repetitive, templated responses that vary only by the reviewer's name. Positive reviews receive standardized praise, while negative reviews are met with a uniform request to contact a corporate email address.
Questions for Your Tour
- 1It is so lovely how well-maintained and fresh the facility feels; could you tell us more about how the team ensures the environment stays so clean and welcoming for residents?
- 2We noticed the leadership team is very engaged with the community; how would you describe the current management style and how they support the long-term stability of the staff?
- 3Since dining is such a central part of the day, could you walk us through the current menu rotation and how the kitchen team ensures consistent meal quality and service timing?
- 4What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for getting care to a resident?
- 6With a cozy community of 30 residents, how do you ensure that each person's unique care needs are met consistently even during busy meal times?
Personalized based on this facility's data
Key Review Excerpts
“The community is bright, clean, and tastefully decorated. It really did not feel like a Senior Living community more like a Spa.”
“The team was incredibly accommodating, even helping arrange movers and scheduling a 3rd party assessment to ensure my grandpa’s care needs were fully understood.”
“The renovation is nice, tasteful fresh decor. The transition of the menu and food prepared has gone downhill fast.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Healthcare Resort of Plano had a recent comprehensive inspection in September 2022 with no new violations reported. Previous inspections in October 2020 identified several Life Safety Code deficiencies regarding fire safety systems, including smoke detection, sprinklers, and fire extinguishers, all of which were documented as corrected.
Sep 13, 2022RoutineCleanReport
No deficiencies found during this inspection.
Oct 26, 2020Routine
Life Safety Code (5 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
Oak Point Healthcare, INC
for profit
ALEJANDRO JIMENEZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit villageontheparkplano.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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