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Public Google reviewers rate this highly and often mention beautiful, modern, and well-maintained facilities. Schedule a visit to confirm the fit.
based on 129 Google reviews
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Public Google reviewers rate The Healthcare Resort of Plano highly. Reviewers highlight: beautiful, modern, and well-maintained facilities, warm and compassionate care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The facility is highly praised for its beautiful, modern, and clean environment, with many families noting it feels more like a luxury spa or a warm home than a clinical institution. While the staff is frequently described as compassionate and professional, there are significant concerns regarding recent management changes, staff turnover, and a decline in food quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 312 analyzed
The owner uses a set of highly repetitive, templated responses that vary only by the reviewer's name. Positive reviews receive standardized praise, while negative reviews are met with a uniform request to contact a corporate email address.
Personalized based on this facility's data
Key Review Excerpts
“The community is bright, clean, and tastefully decorated. It really did not feel like a Senior Living community more like a Spa.”
“The team was incredibly accommodating, even helping arrange movers and scheduling a 3rd party assessment to ensure my grandpa’s care needs were fully understood.”
“The renovation is nice, tasteful fresh decor. The transition of the menu and food prepared has gone downhill fast.”
Source: Texas Health & Human Services Commission
Key Findings
The Healthcare Resort of Plano had a recent comprehensive inspection in September 2022 with no new violations reported. Previous inspections in October 2020 identified several Life Safety Code deficiencies regarding fire safety systems, including smoke detection, sprinklers, and fire extinguishers, all of which were documented as corrected.
No deficiencies are reported in this inspection record.
Life Safety Code (5 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
Oak Point Healthcare, INC
for profit
ALEJANDRO JIMENEZ
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Google Reviews
129 reviews from families & visitors
Official Website
Visit villageontheparkplano.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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