The Healthcare Center at Buck Creek
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 101 Google reviews
Watch The Healthcare Center at Buck Creek
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The admissions team at this facility is highly regarded for making the transition process smooth and manageable. However, families should be aware of recurring reports regarding poor communication from the nursing stations and inconsistent hygiene care. We recommend conducting unannounced visits and ensuring you have a clear, direct line of communication with the nursing staff, not just the front office.
Google Reviews
Google Reviews
101 reviews on Google“The Healthcare Center at Buck Creek receives polarized feedback, with many families praising the admissions process and specific staff members for their kindness and professionalism. However, significant concerns exist regarding inconsistent nursing care, poor communication, and neglect, with multiple reports of missing personal items and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised admissions and administrative support
- Friendly and welcoming front desk staff
- Clean and well-maintained facility environment
- Compassionate and attentive nursing staff on specific units
Concerns
- Difficulty reaching nursing staff by phone (mentioned by 2 reviewers)
- Missing personal items, clothing, or equipment (mentioned by 3 reviewers)
- Inconsistent hygiene care and lack of regular bathing (mentioned by 4 reviewers)
- Poor communication regarding medical status and care instructions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 198 residents; what systems do you have in place to ensure that communication regarding a loved one's medical status remains consistent and personalized?
- 2Since staffing levels are a primary focus for quality care, could you walk me through how you manage shift handoffs to ensure that hygiene and bathing schedules are consistently met for every resident?
- 3I appreciate that your team is active in responding to feedback online; how do you utilize that family input to improve daily dining experiences and medication management protocols?
- 4What specific security or labeling procedures do you have in place to help prevent the loss of personal items, clothing, or assistive equipment?
- 5Given the challenges some families face reaching the nursing team by phone, what is the best way for us to stay in touch with the care staff to get timely updates?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life to ensure they feel engaged and well-cared for throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“After experiencing a not so pleasant interaction with a day shift nurse and manager, your kindness and dedication made a tremendous difference. Your competence, patience, and caring approach helped create a smooth and comfortable transition home for our loved one.”
“The people there are nice if you can get them to answer the phone. I’ve tried calling them at all hours of the day and only the receptionist picks up. The nursing station never does.”
“There were missing meals, no regular contact, no contact with doctor or nurse practitioner, care instructions not communicated or followed through with, included once in 2+ weeks in scheduled activities, missing personal items and no regular showers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 9 deficiencies, with serious concerns about resident protection from abuse and neglect appearing repeatedly across surveys from 2024 to 2025. The facility shows recurring problems in three main areas: preventing abuse and neglect, medication management, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated complaints about resident protection raises significant concerns about care quality and safety oversight.
Sep 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 3, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 25, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 25, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 14, 2022Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 7, 2022Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 3, 2024
$8,400
Fine
May 3, 2024
$8,401
Payment Denial
May 3, 2024
90-day denial
Ownership & Operations
Who Operates This Facility
The Healthcare Center at Buck Creek
for profit
Ownership & Management
Owners
Bmj Saltaire, LLC
Owner · Organization
Rock Hill Acquisition III LLC
Owner · Organization
Lally, Thomas
Owner (parent company)
Litt, Alan
Owner (parent company)
Litt, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit healthcarecenteratbuckcreek.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Shelby Ridge Nursing Home
< 1 miNursing Home · Alabaster, AL
Galleria Woods Skilled Nursing Facility
7.7 miNursing Home · Birmingham, AL
Oaks on Parkwood Skilled Nursing Facility
8.3 miNursing Home · Bessemer, AL
Diversicare of Riverchase
8.8 miNursing Home · Birmingham, AL