The Grand Pavilion for Rhb & Nrsg at Rockville Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 569 Google reviews
Watch The Grand Pavilion for Rhb & Nrsg at Rockville Ctr
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What this means for your family
The Grand Pavilion is highly regarded for its physical therapy and concierge services, which many families find invaluable for recovery. However, given the recurring reports of neglect and communication gaps, we strongly advise families to visit frequently, especially on weekends, and to establish a clear, direct line of communication with a specific supervisor upon admission.
Google Reviews
Google Reviews
569 reviews on Google“The Grand Pavilion receives overwhelming praise for its rehabilitation services, with many families highlighting the effectiveness of the physical and occupational therapy teams in helping residents regain mobility. The facility is frequently described as clean, modern, and welcoming, with specific staff members—particularly the concierge, Reuben—receiving consistent, high-level accolades for their personal attention. However, a minority of reviewers report serious concerns regarding neglect, poor communication, and slow response times, particularly during off-hours or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Exceptional concierge service
- Clean and modern facility environment
- Compassionate and attentive nursing/aide staff
Concerns
- Neglectful care and slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your internal process for ensuring that family concerns are addressed just as promptly once a resident is admitted?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those sessions into a resident's daily schedule to ensure they aren't missing out on social activities?
- 3With a facility size of 158 residents, what specific communication channels do you use to keep families updated on their loved one's care plan and daily progress?
- 4We understand that staffing levels can fluctuate; what steps are you currently taking to ensure that nursing and aide staff are available to respond to call bells in a timely manner?
- 5How does your team maintain the cleanliness of the living areas and manage the environment to ensure it remains comfortable and sanitary for all residents?
- 6In the event of a medical change or emergency, what is the protocol for notifying the primary family contact, and how quickly can we expect an update from the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy in the gym has been especially helpful. All of the therapists are good, but Jessica G has been especially nice. The nursing staff has been nice and attentive, especially one in particular, Dorlean.”
“My Dad, 88, stayed at the Grand Pavilion after falling and fracturing his hip. The entire team showed genuine compassion and care throughout his recovery. His PT sessions with the team of therapists got him stronger and confident to get back home.”
“I was initially curious how this facility managed to maintain a five-star rating—until I overheard a supervisor instructing a patient’s family member to leave a review. He even took her phone and wrote the review himself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns across multiple surveys, with families filing complaint reports that led to findings about accident prevention and response to alleged violations. The most recurring issues involve care planning and assessments, safety and accident prevention, and fire safety systems. While all deficiencies show correction dates, problems with care planning and safety concerns have persisted across surveys from 2021 to 2025, suggesting ongoing challenges in maintaining consistent standards.
Jan 10, 2025Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 28, 2023Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jun 28, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2021Routine9
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Federal Penalties
Fine
Jan 10, 2025
$60,401
Ownership & Operations
Who Operates This Facility
The Grand Pavilion for Rhb & Nrsg at Rockville Ctr
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 25 of 34
Ownership & Management
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Minser, Dov
Owner
Minzer, Israel
Owner
Minzer, Naftali
Owner
Schlesinger, Ernest
Owner
Sussman, Rivka
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
569 reviews from families & visitors
Official Website
Visit thegrandpavilionrc.com
Medicare data downloads
Original nursing home datasets
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