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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 569 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 26%
The Grand Pavilion for Rhb & Nrsg at Rockville Ctr has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about neglectful care and slow response times (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Grand Pavilion receives overwhelming praise for its rehabilitation services, with many families highlighting the effectiveness of the physical and occupational therapy teams in helping residents regain mobility. The facility is frequently described as clean, modern, and welcoming, with specific staff members—particularly the concierge, Reuben—receiving consistent, high-level accolades for their personal attention. However, a minority of reviewers report serious concerns regarding neglect, poor communication, and slow response times, particularly during off-hours or weekends.
Quality Themes
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Concerns
Rating Trends
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Distribution · 208 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy in the gym has been especially helpful. All of the therapists are good, but Jessica G has been especially nice. The nursing staff has been nice and attentive, especially one in particular, Dorlean.”
“I was initially curious how this facility managed to maintain a five-star rating—until I overheard a supervisor instructing a patient’s family member to leave a review. He even took her phone and wrote the review himself.”
“While the building appears visually clean, there is a strong and persistent odor throughout the facility. A severe urine smell is present in patient linens, corridors, elevators, and hallways, creating an unsanitary environment.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns across multiple surveys, with families filing complaint reports that led to findings about accident prevention and response to alleged violations. The most recurring issues involve care planning and assessments, safety and accident prevention, and fire safety systems. While all deficiencies show correction dates, problems with care planning and safety concerns have persisted across surveys from 2021 to 2025, suggesting ongoing challenges in maintaining consistent standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Federal Penalties
Fine
Jan 10, 2025
$60,401
The Grand Pavilion for Rhb & Nrsg at Rockville Ctr
for profit
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 25 of 34
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Minser, Dov
Owner
Minzer, Israel
Owner
Minzer, Naftali
Owner
Schlesinger, Ernest
Owner
Sussman, Rivka
Owner
Key personnel
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Official Website
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