The Glen at Maple Pointe
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 126 Google reviews
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What this means for your family
Maple Pointe is highly regarded for its engaging social calendar and compassionate staff, making it a great fit for seniors who thrive on community interaction. However, families should conduct a thorough tour of the specific unit where their loved one will reside to ensure cleanliness standards meet their expectations, as some reviewers noted inconsistencies in maintenance.
Google Reviews
Google Reviews
126 reviews on Google“The Glen at Maple Pointe is widely praised for its warm, compassionate staff and vibrant social atmosphere, with many families noting that their loved ones have successfully transitioned into a supportive community. While the vast majority of reviews are highly positive, some families have raised concerns regarding cleanliness, staffing levels in specific units, and occasional lapses in care quality. Overall, it is viewed as a welcoming environment that prioritizes resident engagement and family involvement.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Abundant social activities and events
- Strong sense of community and family involvement
- Responsive management team
Concerns
- Cleanliness and maintenance issues in specific units (mentioned by 3 reviewers)
- Inconsistent quality of care or neglect (mentioned by 4 reviewers)
- Staffing levels or responsiveness during off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how active the community is with events; could you walk me through what a typical week of social programming looks like for a new resident?
- 2We really value clear communication; I see the management team is quite active in responding to feedback online, so how do you typically keep families updated on their loved one's daily well-being?
- 3With a community of 83 residents, how do you ensure that each individual receives consistent, personalized attention, especially during the evening and weekend hours?
- 4I’ve heard wonderful things about your compassionate staff, but could you explain your current process for routine unit maintenance and deep cleaning to ensure living spaces stay in top condition?
- 5In the event of a sudden health change or a medical emergency, what is your specific protocol for notifying family members and coordinating with outside medical providers?
- 6How do you foster that sense of family involvement I’ve heard about, and are there specific ways we can stay engaged with our loved one's daily life here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is outstanding they take a personal interest in my brother ie NY Met, Islander standings etc. The facility offers a restaurant type setting for quality meals where residents can order a variety of items from a daily menu.”
“My mom is in the memory care unit and the care she receives is excellent. All through the covid pandemic when we weren't allowed to visit Monica one of moms care givers face timed my mom and I frequently always alerted me to what supplies my mom would need she also curled her hair and mad her feel special.”
“My older sister has been a resident of the Cottage for 14 months. I must admit that initially I was extremely disappointed at the quality of the premises, as well as the quality of care, she was receiving. The fifth floor seemed to be the 'afterthought' with dirty rooms, filthy upholstery on the common chairs, poorly washed/folded laundry, etc.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
20 violations from 11 inspections
Nov 13, 2025Routine
Environmental standards
Environmental standards
Environmental standards
Personnel
Environmental standards
Food service
Food service
Sep 5, 2025Other
Records and reports
Sep 5, 2025Other
Records and reports
Jun 18, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 15, 2023Other
Records and reports
Aug 23, 2023Complaint
Environmental standards
May 26, 2023Routine
Food service
Resident services
Food service
Resident protections
General provisions
Resident services
Department criminal history review
Jan 27, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Maple Pointe Senior Care, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit chelseaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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