The Glen at Maple Pointe
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 120 Google reviews
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What this means for your family
Maple Pointe is highly regarded for its social environment and dedicated staff, making it a strong contender for seniors who thrive on community engagement. However, families should conduct a thorough tour specifically of the unit where their loved one will reside, as some reviewers have noted discrepancies in cleanliness and care quality in specific wings. We recommend asking management directly about their current staffing ratios and maintenance protocols for the memory care units.
Google Reviews
Google Reviews
120 reviews on Google“Maple Pointe is widely praised for its warm, compassionate staff and vibrant social atmosphere, with many families noting that their loved ones feel truly at home. However, there are recurring, serious concerns regarding cleanliness, facility maintenance, and inconsistent care standards, particularly in the memory care or 'Cottage' units. Families should balance the positive reports of engagement and activities against the specific complaints about neglect and poor facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Engaging social activities and events
- Strong management support for families
- Welcoming and home-like atmosphere
Concerns
- Inconsistent care and neglect in memory care/cottages (mentioned by 4 reviewers)
- Cleanliness and maintenance issues (odors, dirty furniture) (mentioned by 3 reviewers)
- Poor food quality and lack of variety (mentioned by 3 reviewers)
- Understaffing or lack of responsiveness during off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you typically incorporate that family input into your daily operations?
- 2With your focus on a home-like atmosphere, what specific steps are taken to ensure the common areas and resident furniture remain clean and well-maintained throughout the day?
- 3I see that social activities are a big part of life here; could you walk me through what a typical week of engagement looks like for residents?
- 4Given the unique needs of residents in the cottages, how do you ensure consistent monitoring and support for them, especially during evening or weekend hours?
- 5We want to ensure our loved one enjoys their meals; how do you gather resident feedback on the menu to ensure there is enough variety and quality?
- 6In the event of a medical concern or emergency after standard business hours, what is the protocol for notifying family members and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The fifth floor seemed to be the 'afterthought' with dirty rooms, filthy upholstery on the common chairs, poorly washed/folded laundry, etc. Also, no air conditioning at all.”
“My aunt who was a resident of Maple Pointe in RVC recently died in April 2020 and I would like to share the journey with all to BEWARE of the place. We relieved a phone call the day before she died and they said 'your aunt is not feeling too good, should we call ambulance to bring to hospital or call HOSPICE in?'”
“The staff at Maple Pointe is compassionate and caring. I know my mom is safe and well cared for. Thank you to all the heroes that work there!!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
23 violations from 8 inspections
Oct 17, 2025Routine10Report
Food service
Environmental standards
Admission standards
Food service
Environmental standards
Resident protections
Personnel
Environmental standards
Environmental standards
Disaster and emergency planning
Sep 12, 2025Other
Records and reports
Mar 21, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 13, 2023Other
Records and reports
May 4, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Nov 18, 2022Routine
Resident protections
Personnel
General provisions
Food service
Resident services
Environmental standards
Department criminal history review
Food service
Environmental standards
Nov 10, 2022Other
Records and reports
Nov 22, 2021Complaint
Resident services
Ownership & Operations
Who Operates This Facility
Maple Pointe Senior Care, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit chelseaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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