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Assisted Living · Rockville Center, NY
260 Maple Avenue, Rockville Center, NY 11570
Map location from our source data
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 60 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate The Glen at Maple Pointe highly. Reviewers highlight: warm, compassionate, and attentive staff, engaging social activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Maple Pointe is widely praised for its warm, compassionate staff and vibrant social atmosphere, with many families noting that their loved ones feel truly at home. However, there are recurring, serious concerns regarding cleanliness, facility maintenance, and inconsistent care standards, particularly in the memory care or 'Cottage' units. Families should balance the positive reports of engagement and activities against the specific complaints about neglect and poor facility conditions.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The vast majority of reviews highlight the staff as caring, professional, and attentive.
Management is frequently cited as having an open-door policy and being highly responsive to family concerns.
Most reviews praise the cleanliness, but a minority of reviewers report significant issues with odors and dirty furniture in specific wings.
While some residents enjoy the restaurant-style dining, others describe the food as poor or difficult for those with dental issues.
Reviewers consistently praise the wide variety of social activities and holiday events.
Families generally report that medical and wellness personnel are on top of medication needs.
Experiences are polarized, with some families praising the memory unit and others reporting neglect.
Multiple reviewers feel the quality of care justifies the cost compared to other facilities.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The fifth floor seemed to be the 'afterthought' with dirty rooms, filthy upholstery on the common chairs, poorly washed/folded laundry, etc. Also, no air conditioning at all.”
“My aunt who was a resident of Maple Pointe in RVC recently died in April 2020 and I would like to share the journey with all to BEWARE of the place. We relieved a phone call the day before she died and they said 'your aunt is not feeling too good, should we call ambulance to bring to hospital or call HOSPICE in?'”
“The staff at Maple Pointe is compassionate and caring. I know my mom is safe and well cared for. Thank you to all the heroes that work there!!”
Source: NY Dept. of Health
Key Findings
22 violations from 7 inspections
Environmental standards
Disaster and emergency planning
Environmental standards
Admission standards
Environmental standards
Food service
Resident protections
Personnel
Environmental standards
Food service
Records and reports
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Records and reports
Resident protections
Food service
General provisions
Environmental standards
Environmental standards
Department criminal history review
Food service
Personnel
Resident services
Records and reports
Maple Pointe Senior Care, LLC
for profit
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NY Dept. of Health.
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit chelseaseniorliving.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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