Assisted Living

The Glen at Maple Pointe

Name: Public quality & inspection record for The Glen at Maple Pointe
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

260 Maple Avenue, Rockville Center, NY 11570|Reported capacity: 60|Licensed & active

Source: NY DOH — view official record

Google rating

4.6/5

based on 126 Google reviews

(516) 764-4848 Directions Website

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What this means for your family

Public Google reviewers rate The Glen at Maple Pointe highly. Reviewers highlight: warm, compassionate, and attentive staff, engaging social activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

214 public Google reviews available

Maple Pointe is widely praised for its warm, compassionate staff and vibrant social atmosphere, with many families noting that their loved ones feel truly at home. However, there are recurring, serious concerns regarding cleanliness, facility maintenance, and inconsistent care standards, particularly in the memory care or 'Cottage' units. Families should balance the positive reports of engagement and activities against the specific complaints about neglect and poor facility conditions.

Quality Themes

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Strengths

Warm, compassionate, and attentive staff
Engaging social activities and events
Strong management support for families
Welcoming and home-like atmosphere

Concerns

Inconsistent care and neglect in memory care/cottages (mentioned by 4 reviewers)
Cleanliness and maintenance issues (odors, dirty furniture) (mentioned by 3 reviewers)
Poor food quality and lack of variety (mentioned by 3 reviewers)
Understaffing or lack of responsiveness during off-hours (mentioned by 2 reviewers)

Rating Trends

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Distribution · 214 analyzed

183

⚡20 reviews posted between Nov 25, 2024 – Dec 4, 2024 · 20 were 5-star

⚡16 reviews posted between Dec 7, 2021 – Dec 10, 2021 · 14 were 5-star

⚡10 reviews posted between Jan 14, 2020 – Jan 17, 2020 · 10 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you are very active in responding to family feedback online; how do you typically incorporate that family input into your daily operations?
2With your focus on a home-like atmosphere, what specific steps are taken to ensure the common areas and resident furniture remain clean and well-maintained throughout the day?
3I see that social activities are a big part of life here; could you walk me through what a typical week of engagement looks like for residents?
4Given the unique needs of residents in the cottages, how do you ensure consistent monitoring and support for them, especially during evening or weekend hours?
5We want to ensure our loved one enjoys their meals; how do you gather resident feedback on the menu to ensure there is enough variety and quality?
6In the event of a medical concern or emergency after standard business hours, what is the protocol for notifying family members and ensuring immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The fifth floor seemed to be the 'afterthought' with dirty rooms, filthy upholstery on the common chairs, poorly washed/folded laundry, etc. Also, no air conditioning at all.”

Long-term resident's family · 2024★★★★☆

“My aunt who was a resident of Maple Pointe in RVC recently died in April 2020 and I would like to share the journey with all to BEWARE of the place. We relieved a phone call the day before she died and they said 'your aunt is not feeling too good, should we call ambulance to bring to hospital or call HOSPICE in?'”

Memory care family member · 2020★☆☆☆☆

“The staff at Maple Pointe is compassionate and caring. I know my mom is safe and well cared for. Thank you to all the heroes that work there!!”

Long-term resident's family · 2021★★★★★

Source: 214 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

7total

22deficiencies

Key Findings

22 violations from 7 inspections

Nov 13, 2025Routine10 deficiencies reported

View official report

487.11 (h) (11)

Environmental standards

487.12 (f)

Disaster and emergency planning

487.11 (i) (16)

Environmental standards

487.4 (c)(11)(i)

Admission standards

487.11 (k) (15)

Environmental standards

487.8 (d) (1-2)

Food service

487.5 (a) (3) (i)

Resident protections

487.9 (a) (4)

Personnel

487.11 (k) (4)

Environmental standards

487.8 (e) (1)

Food service

Sep 12, 2025Other1 deficiency reported

View official report

487.10 (e) (1) (i)

Records and reports

Jun 18, 2024ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Apr 24, 2024ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Dec 15, 2023Other1 deficiency reported

View official report

487.10 (e) (2)

Records and reports

May 26, 2023Routine9 deficiencies reported

View official report

487.5 (a) (3) (i)

Resident protections

487.8 (e) (3)

Food service

487.3 (b)

General provisions

487.11 (f) (17)

Environmental standards

487.11 (f) (16)

Environmental standards

402.7(d)(1)

Department criminal history review

487.8 (d) (1-2)

Food service

487.9 (c) (2-3)

Personnel

487.7 (f) (11) (iii)

Resident services

Nov 10, 2022Other1 deficiency reported

View official report

487.10 (e) (2)

Records and reports

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple Pointe Senior Care, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(516) 764-4848

chelseaseniorliving.com

260 Maple Avenue

Rockville Center, NY 11570

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

126 reviews from families & visitors

Official Website

Visit chelseaseniorliving.com

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.