The Gardens
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews

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What this means for your family
While some families report a clean and caring environment, the facility has a history of serious lapses in medical coordination and discharge planning. If you choose to tour, ask specifically how they manage the transition of medical equipment (like oxygen) and how they ensure consistent communication with families during medical emergencies.
Google Reviews
Google Reviews
19 reviews on Google“The Gardens receives polarized feedback, with some families praising the facility as a clean and caring environment, while others report serious lapses in medical coordination and patient safety. Critical issues include poor discharge planning, neglect of basic medical needs like hydration and oxygen supply, and disorganized administrative communication regarding waitlists. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Caring and attentive nursing staff
- Cooperative administrative support
Concerns
- Poor discharge planning and medical coordination (mentioned by 2 reviewers)
- Neglect of basic patient needs (hydration, monitoring) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 107 residents, how does your team ensure that each individual receives consistent attention for daily needs like hydration and personal monitoring?
- 2I noticed some feedback regarding discharge planning; could you walk me through the process you use to coordinate a resident's transition or medical care plan with their family?
- 3Given the current staffing ratings, what specific steps are you taking to improve communication with families regarding changes in a resident's daily health or medication management?
- 4Since many families appreciate the cleanliness of The Gardens, how do you balance maintaining that environment while ensuring nursing staff remain highly accessible to residents throughout the day?
- 5What does a typical daily activity schedule look like for a resident here, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical concern, how do you keep family members informed and involved in the decision-making process for their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The Gardens staff are very caring. No place is perfect, but The Gardens is the best place we’ve found. Clean, safe home with great staff.”
“They discharged my sister and sent her home on oxygen. They forgot to submit an order for her home oxygen. She ran out the first afternoon and had to go by ambulance to the hospital.”
“My mom has been at The Gardens for long term care since May and I’m relieved to have found this place! It’s an incredible facility with staff that are caring and competent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Gardens has 24 deficiencies across three surveys, with one family complaint that triggered an investigation regarding transfer notifications. The most recurring issues involve resident rights (particularly financial management), medication management, and fire safety systems. All deficiencies have correction dates from the facility, but problems persist across different surveys, suggesting ongoing operational challenges that families should discuss during visits.
Sep 13, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Sep 13, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jul 19, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jan 12, 2022Routine13
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
The Gardens
for profit
Chain Affiliation
Phoenix Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 6
Ownership & Management
Owners
Phoenix Healthcare LLC
Owner · Organization
Cain, Larry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit gardenstulsa.com
Medicare data downloads
Original nursing home datasets
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