A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 19 Google reviews

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The Gardens has a middle-range Medicare overall rating. Strengths include clean and well-maintained facility. Some reviewers note concerns about poor discharge planning and medical coordination (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Gardens receives polarized feedback, with some families praising the facility as a clean and caring environment, while others report serious lapses in medical coordination and patient safety. Critical issues include poor discharge planning, neglect of basic medical needs like hydration and oxygen supply, and disorganized administrative communication regarding waitlists. Families considering this facility should be aware of these significant inconsistencies in care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 22 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The Gardens staff are very caring. No place is perfect, but The Gardens is the best place we’ve found. Clean, safe home with great staff.”
“They discharged my sister and sent her home on oxygen. They forgot to submit an order for her home oxygen. She ran out the first afternoon and had to go by ambulance to the hospital.”
“My mom has been at The Gardens for long term care since May and I’m relieved to have found this place! It’s an incredible facility with staff that are caring and competent.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Gardens has 24 deficiencies across three surveys, with one family complaint that triggered an investigation regarding transfer notifications. The most recurring issues involve resident rights (particularly financial management), medication management, and fire safety systems. All deficiencies have correction dates from the facility, but problems persist across different surveys, suggesting ongoing operational challenges that families should discuss during visits.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
The Gardens
for profit
Phoenix Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 6
Owners
Phoenix Healthcare LLC
Owner · Organization
Cain, Larry
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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19 reviews from families & visitors
Official Website
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