Glenwood Skilled Nursing and Therapy
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
This facility has a long-standing history of serious complaints regarding patient neglect and unresponsiveness. Given the recurring reports of call lights being ignored and medication errors, we strongly advise families to look elsewhere or, if necessary, maintain a constant physical presence to ensure your loved one's basic needs are met.
Google Reviews
Google Reviews
36 reviews on Google“Glenwood Skilled Nursing and Therapy faces severe and recurring criticism regarding patient neglect, understaffing, and poor communication. While a small minority of reviewers report positive experiences with clean facilities and kind individual staff members, the overwhelming pattern of complaints involves unresponsiveness to call lights, medication errors, and unprofessional administration.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Occasional pockets of compassionate, dedicated staff
- Availability of rehab and spa amenities
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 6 reviewers)
- Neglect of basic hygiene and patient needs (toileting, bathing, hydration) (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the facility is so well-maintained and clean, what specific routines are in place to ensure that high standard of cleanliness is kept in the resident rooms and bathrooms?
- 2How do you ensure that call lights are answered promptly, especially during the night shifts when fewer staff members are on duty?
- 3What is your process for double-checking medication administration to ensure every dose is accurate and timely?
- 4Could you tell me more about the dining experience and how you work to provide nutritious, high-quality meals for the residents?
- 5How does the administration stay in touch with families to provide regular updates on a loved one's well-being and any changes in their care?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was there for 'therpy'! She had a terrible experience for those 11 days! The food was uneatable, therapy was a joke, they didn't answer the buzzer for at least 20 minutes and one time it was 60 minutes and she ask for a tummy pill and never got it!”
“The facilities are beautiful, clean, and provide many fun and relaxing activities for their clients. I cannot say enough great things about the wonderful, kind, caring and generous staff.”
“My father was there for 3 weeks. Just to recover from surgery. He end up back to the hospital with real bad infection. Bc they didn’t take care of him…”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that led to citations for serious issues including inadequate nursing staffing, medication management problems, and failure to properly report suspected abuse or neglect. The most recurring problems involve fire safety violations, basic care assistance, and infection control deficiencies appearing across multiple surveys from 2020-2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and multiple family complaints suggests ongoing operational challenges that warrant careful consideration during any visit.
Mar 15, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 18, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 11, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 31, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 23, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 31, 2023
$7,713
Ownership & Operations
Who Operates This Facility
Glenwood Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 24 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit glenwoodok.com
Medicare data downloads
Original nursing home datasets
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