Arbor Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
Arbor Village is praised for its warm, active environment and strong communication, making it a potentially good fit for residents who benefit from social engagement. However, families must be vigilant; multiple reports of weekend neglect and medication errors suggest that you should visit frequently and maintain close oversight of your loved one's daily care.
Google Reviews
Google Reviews
28 reviews on Google“Arbor Village receives polarized feedback, with many family members praising the compassionate, attentive staff and the facility's active social environment. However, significant concerns exist regarding inconsistent care, particularly regarding hygiene, medication management, and responsiveness during weekends. Families should be aware that while many report excellent communication, others have experienced serious lapses in basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active social environment and activities
- Strong communication with families
- Welcoming atmosphere for visitors
Concerns
- Inconsistent hygiene and cleanliness on weekends (mentioned by 2 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Slow staff response times to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk us through what a typical afternoon looks like for a resident here?
- 2With a 4-star staffing rating, how do you ensure that staff members are consistently available to assist residents promptly, especially during the weekend shifts?
- 3We understand that medication management is a critical part of care; what specific protocols do you have in place to ensure accuracy and timely administration for residents?
- 4Could you share how your housekeeping team maintains the facility's environment throughout the week to ensure common areas and rooms stay clean and comfortable?
- 5Given the 3-star health inspection rating, could you explain the steps the facility has taken to address recent findings and how you ensure ongoing compliance?
- 6We appreciate that your team is known for strong communication; what is the best way for us to stay updated on our loved one's health and daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is excellent and they genuinely love their residents! I placed my mom at AV when i could no longer care for her. My mother was always smiling and happy when I would visit and she would light up when her nurse came to help her.”
“The facility itself is not fancy. The food is not always the best. But the staff makes up for these things with the quality of care. The nurses are very attentive and easy to get ahold of if I have questions about my husband.”
“On some weekends this place stinks so bad for lack of keeping the patients clean. They Damn near killed my friend for allowing them to lay there for a week with out getting them the medical care they needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbor Village has faced family complaints leading to federal investigations, with issues found in accident prevention and infection control that have been corrected. The facility shows recurring problems with food safety, fire safety systems, and care planning across multiple surveys, though all deficiencies have correction dates. While the pattern suggests ongoing operational challenges, the facility appears responsive to addressing identified problems when cited by inspectors.
Aug 10, 2025Routine7
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 10, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 26, 2023Routine6
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Payment Denial
Aug 10, 2025
7-day denial
Ownership & Operations
Who Operates This Facility
Arbor Village
for profit
Chain Affiliation
Skyblue Healthcare
10 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Rivers Edge Operations LLC
Owner · Organization
Rivers Edge Partners LLC
Owner (parent company) · Organization
Oelbaum, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit arborvillagenursing.com
Medicare data downloads
Original nursing home datasets
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