Nursing HomeMedicaid

Bayview Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

3003 Kensington Park Drive, New Bern, NC 28560|60 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 41 Google reviews

(252) 638-1818 Directions Website

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What this means for your family

While Bayview's rehabilitation therapy team is frequently praised, the facility has a concerning pattern of reports regarding neglect, hygiene, and poor communication. Families should conduct unannounced visits at various times of the day and night to observe the actual quality of care, and explicitly ask management how they handle complaints and staffing shortages.

Google Reviews

41 reviews on Google

“Bayview Nursing & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy and rehab staff while others report severe neglect and hygiene issues. Families frequently express concern over understaffing, poor communication, and inconsistent quality of care, particularly for long-term residents compared to short-term rehab patients. Potential visitors should be aware of recurring reports regarding facility cleanliness and staff responsiveness.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Friendly and accommodating rehab staff
Clean and well-maintained facility (noted by some)
Professional and polite administrative leadership

Concerns

Severe understaffing leading to neglect (mentioned by 6 reviewers)
Poor hygiene and strong odors (urine) (mentioned by 4 reviewers)
Cold, poor quality, or inappropriate food (mentioned by 4 reviewers)
Defensive or rude management when complaints are raised (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 44 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that physical and occupational therapy are noted as strengths here, how do you ensure that same level of personalized attention carries over into daily nursing care and hygiene support?
2I noticed the staffing rating is currently a 3 out of 5; could you explain how you manage shift coverage to ensure residents receive timely assistance with call lights and personal care?
3Some families have expressed concerns regarding the dining experience; what steps is the facility taking to improve the quality and nutritional variety of the meals served?
4How does your leadership team handle feedback or concerns from families to ensure that communication remains open, collaborative, and responsive?
5Could you walk me through your protocols for medication management and how you ensure accuracy and consistency for residents with complex health needs?
6How do you maintain the cleanliness of resident living areas throughout the day to ensure the environment remains fresh and comfortable for everyone?

Personalized based on this facility's data

Key Review Excerpts

“The staff would have her laying in her own feces for extended periods of time. They put a catheter and they’re out of convenience. It took me a week to get him to pull it out and she ended up with an infection.”

Long-term resident's family · 2025★☆☆☆☆

“I witnessed with my own eyes the neglect and horror at how our elderly are treated day in and day out..lack of staff on week”

Long-term resident's family · 2021★☆☆☆☆

“The rehab staff took great care of him. I had the chance to talk with the DON a few times. She was always very polite. I can tell that she really loves her job.”

Rehab patient friend · 2024★★★★★

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.37hrs

49%

Registered nurses for medical care

Total Nursing

4.50hrs

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

15.5%

14.1%

Craven

8.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

15.3%

20.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.9%

Better than Avg

Here

12.9%

19.5%

21.5%

Craven

13.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.7%

Craven

99.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

14.4%

16.4%

Craven

14.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.1%

Craven

99.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

81.8%

80.1%

Craven

93.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.4%

Better than Avg

Here

95.4%

79.8%

78.1%

Craven

87.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.5%

Craven

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (5.6)

Bayview Nursing & Rehabilitation Center has a relatively clean inspection record with just 5 deficiencies across 2 surveys, all corrected by the facility. The main issues involved building safety features like smoke barriers and construction materials, plus some concerns with care planning and bed rail safety protocols. No complaint-triggered deficiencies suggest families haven't filed formal reports about care quality.

Nov 20, 2025Routine2 findings

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Aug 22, 2024Routine3 findings

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bayview Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Century Care Management

Chain Size

7 facilities nationwide

Chain avg rating: 4.1/5 · Rank 5 of 7

Ownership & Management

Owners

Noah K Duncan Fam Tr

Owner · Organization

100%

Key personnel

Barnett, BettyW-2 Managing EmployeeBoyette, BarbaraOfficer / DirectorGilliam, RobertOfficer / DirectorSchmidlin, JamesOfficer / DirectorCentury Care Management, INC.Manager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(252) 638-1818

bayviewrehab.com

3003 Kensington Park Drive

New Bern, NC 28560

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit bayviewrehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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