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Nursing HomeMedicaid

The Gardens of St. Francis

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

930 South Wynn Road, Oregon, OH 4361660 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 105 Google reviews

5
4
3
2
1
The Gardens of St. Francis Nursing Home in Oregon, OH — Street View
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What this means for your family

While the facility is physically beautiful and offers strong rehabilitation services, there are alarming reports regarding patient safety and fall protocols in the memory care unit. If you are considering this facility for a loved one with dementia, we strongly advise you to ask specific questions about their fall prevention protocols, staffing ratios during night shifts, and their emergency notification procedures.

Google Reviews

Google Reviews

105 reviews on Google
The Gardens of St. Francis is widely praised for its beautiful, clean, and well-maintained campus, with many families highlighting the compassionate and attentive staff. However, there are serious, recurring concerns regarding the quality of care in the memory care unit, specifically regarding fall prevention, timely medical intervention, and communication with families during emergencies. While many visitors have positive experiences, families of residents with dementia should exercise caution and conduct thorough due diligence.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities8.0MedsN/AMemory2.0Comms3.0Value4.0

Strengths

  • Beautiful, clean, and well-maintained facility
  • Warm and compassionate nursing and support staff
  • Effective rehabilitation therapy services
  • Serene and inviting outdoor grounds

Concerns

  • Neglect and lack of supervision in memory care leading to falls and injuries (mentioned by 2 reviewers)
  • Poor communication with families during medical emergencies (mentioned by 2 reviewers)
  • Restrictive and inconsistent visitor policies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(17)'20(5)'22(21)'24(5)'26(6)

Distribution · 111 analyzed

5
78
4
17
3
6
2
0
1
10

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1The grounds look so serene and well-maintained; what kind of outdoor activities are available for residents to enjoy the gardens?
  • 2We've heard wonderful things about the warmth of your nursing staff; how do you ensure that same level of compassion is maintained during busy shift changes?
  • 3In the event of a medical emergency, what is the specific process for notifying family members to ensure we are kept in the loop immediately?
  • 4For residents in the memory care wing, what specific supervision protocols are in place to help prevent falls or wandering?
  • 5We want to make sure our loved one is well-nourished; could you tell us more about the daily dining experience and how much input residents have in their meals?
  • 6How do you manage visitor hours to ensure families can stay connected with their loved ones while still respecting the privacy of other residents?

Personalized based on this facility's data


Key Review Excerpts

My mom was a resident on the 3rd dementia unit for years they been understaffed and nobody does nothing with them just put the In their chairs and sit our mother has fallen many times unwatched for years she fell again and they covered it up

Memory care family member · 2025☆☆☆☆

Throughout my husband's healthcare journey he has had occasion to be admitted to six different facilities in the Toledo area. After experiencing these facilities, I find The Gardens of St. Francis to be the best in the areas of cleanliness, care of patient, friendliness of staff, and concern for the patient.

Long-term resident's family · 2023★★★★★

The staff was very kind courteous and compassionate. The Activities Director~ Rosanne was always finding ways to keep my mom entertained when she wasn't busy doing therapy.

Rehab patient's family · 2021★★★★★
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.6%
Worse than Avg
Here
63.6%
US
93.4%
OH
92.6%
Lucas
93.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
12.1%
OH
28.2%
Lucas
22.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.4%
OH
9.4%
Lucas
10.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
OH
6.9%
Lucas
7.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.6%
Better than Avg
Here
17.6%
US
19.5%
OH
25.4%
Lucas
24.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Mixed vs Avgs
Here
8.5%
US
14.4%
OH
5.8%
Lucas
5.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.9%
Worse than Avg
Here
44.9%
US
81.8%
OH
78.4%
Lucas
74.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.3%
Worse than Avg
Here
49.3%
US
79.7%
OH
75.6%
Lucas
67.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Lucas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
2penalties
Near state avg (10.1)
2 complaint-triggered
$45,250 in fines

This facility shows concerning patterns with recurring problems across medication management, safety hazards, and resident care despite provider corrections. Families have filed complaints that led to federal investigations, including medication errors. The facility repeatedly struggles with medication management, accident prevention, and wound care across multiple years (2020-2024), suggesting systemic issues that persist even after supposed corrections, warranting careful consideration before placement.

Mar 7, 2024Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 1, 2024Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0311Potential for harm · Widespread

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 11, 2023Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 8, 2021Routine
26
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0751Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

Feb 20, 2020Routine
8
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Federal Penalties

Fine

Feb 1, 2024

$45,250

Payment Denial

Feb 1, 2024

7-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Gardens of St. Francis

Organization Type

nonprofit

Chain Affiliation

Chain Name

Commonspirit Health

Chain Size

19 facilities nationwide

Chain avg rating: 3.0/5 · Rank 8 of 19

Ownership & Management

Owners

Sylvania Franciscan Health

Owner · Organization

100%

Commonspirit Health

Owner (parent company) · Organization

100%

Lipsey, Prentice

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Lipsey, PrenticeManaging Control - Governing BodyMelfi, MitchManaging Control - Governing BodyRichardson Mbanu, TerikaManaging Control - Governing BodyCecil, CaitlinOfficer / DirectorFinn, ChristinaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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