Nursing HomeMedicaid

Majestic Care of Point Place

A middle-range Medicare rating. Review each component and visit in person before deciding.

6101 N Summit St, Shoreland · Toledo, OH 43611|82 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 52 Google reviews

(419) 727-7870 Directions Website

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4flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
Above-median findings in the latest survey (9 vs median 8)
Staff turnover reported at 58%
RN turnover reported at 71%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Majestic Care of Point Place has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about slow response to call lights and patient needs (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

58 public Google reviews available

Majestic Care of Point Place experiences a stark divide in reviews, with many families praising the facility for its clean environment and dedicated nursing staff, particularly in recent years. However, long-standing concerns regarding slow response times to call lights, inconsistent hygiene standards, and occasional neglect persist. While recent management changes appear to be an attempt to address historical issues, families should remain vigilant about the quality of daily care.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Highly regarded therapy department
Compassionate and attentive nursing staff
Proactive communication from management

Concerns

Slow response to call lights and patient needs (mentioned by 3 reviewers)
Poor hygiene and cleanliness standards (mentioned by 3 reviewers)
Inadequate staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 58 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your management team is very active in responding to feedback online; how does that proactive communication style translate into how you keep families updated on their loved one's daily progress?
2Given that your therapy department is so highly regarded, how do you integrate those services into the daily routine for residents who need ongoing rehabilitation?
3We understand that staffing levels can fluctuate; could you walk us through your current process for monitoring and responding to call lights to ensure residents receive timely assistance?
4Some families have shared different perspectives regarding the facility's hygiene standards; what specific protocols do you have in place to ensure consistent cleanliness in resident rooms and common areas?
5With your current staffing rating, what steps are you taking to ensure that your nursing team has the support they need to provide the compassionate care you are known for?
6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with family members during those critical first moments?

Personalized based on this facility's data

Key Review Excerpts

“Every healthcare facility is understaffed but ALL the people on mom's wing tried hard and provided great care.”

Long-term resident's family · 2025★★★★☆

“The floor staff goes above and beyond to meet the needs of residents with grace and dignity. The facility is kept very clean by its housekeeping staff and is always devoid of the smells one often associates with nursing facilities.”

Family member · 2024★★★★★

“They left my grandma for almost 2 hours waiting to get out of a chair into bed while she couldn't get to her phone (on the floor) and didn't give her the call light to call for help.”

Family member · 2023★☆☆☆☆

Source: 58 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.73hrs

97%

Registered nurses for medical care

Total Nursing

3.57hrs

87%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

71%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility11.3%

Better than Avg

Here

11.3%

12.8%

30.1%

Lucas

24.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

14.1%

6.1%

Lucas

6.6%

Residents needing more daily help over time

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

13.9%

5.3%

Lucas

5.1%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.7%

Better than Avg

Here

4.7%

15.4%

8.8%

Lucas

9.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility16.7%

Better than Avg

Here

16.7%

19.0%

21.4%

Lucas

22.4%

Residents who lost too much weight

↓ Lower is better

This Facility10.5%

Worse than Avg

Here

10.5%

5.2%

6.2%

Lucas

6.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility61.6%

Worse than Avg

Here

61.6%

82.0%

78.5%

Lucas

75.2%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility65.6%

Worse than Avg

Here

65.6%

79.8%

75.6%

Lucas

69.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.2%

Lucas

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

50findings in history

Latest survey: 9 · near OH avg (10.1)

22 complaint-triggered findings

This facility shows concerning patterns with 21 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve infection control (cited 4 times, including recently in 2024), bladder and bowel care (7 citations), and medication management (6 citations). While the facility has corrected individual violations, the persistent recurrence of similar issues across multiple surveys, particularly around basic care quality and safety protocols, suggests ongoing systemic challenges that families should carefully consider.

Feb 5, 2026Complaint1 finding

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 18, 2025Routine10 findings

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 18, 2025Complaint2 findings

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 9, 2025Complaint1 finding

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 12, 2025Complaint1 finding

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Aug 5, 2024Complaint1 finding

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Care of Point Place

Organization Type

for profit

Chain Affiliation

Chain Name

Majestic Care

Chain Size

35 facilities nationwide

Chain avg rating: 2.6/5 · Rank 6 of 34

Ownership & Management

Owners

Mdg Majestic Ohio Operations Holdings LLC

Owner · Organization

100%

Marx, David

Owner (parent company)

Alexander, David