Orchard Villa
Strong Medicare quality ratings; families often praise highly dedicated unit managers and specific nursing staff. Still worth an in-person visit.
based on 130 Google reviews

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What this means for your family
Orchard Villa has a strong rehabilitation and therapy team that many residents find helpful for recovery. However, the recurring reports of long response times for call lights and medication errors are critical concerns. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's basic needs and monitor their care.
Google Reviews
Google Reviews
130 reviews on Google“Orchard Villa presents a polarized experience for families, with many praising specific staff members like Tiffany and Morgan for their dedication and responsiveness. However, a significant number of reviewers report serious concerns regarding neglect, long wait times for call lights, poor medication management, and inconsistent hygiene standards. Families should be aware that while some residents receive excellent care, others report distressing experiences with understaffing and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated unit managers and specific nursing staff
- Effective short-term rehabilitation and physical therapy
- Clean and well-maintained facility environment
- Engaging activities and events for residents
Concerns
- Excessive wait times for call lights and assistance (mentioned by 12 reviewers)
- Inconsistent medication administration and errors (mentioned by 7 reviewers)
- Neglect regarding hygiene and basic care (soiled linens/diapers) (mentioned by 9 reviewers)
- Poor communication with families and discharge planning issues (mentioned by 6 reviewers)
- Understaffing, particularly on weekends (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the current staffing levels, what is the typical response time for call lights, and how do you ensure residents receive timely assistance, especially on weekends?
- 3Given the recent focus on improving medication management, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
- 4We read great things about your rehabilitation and physical therapy programs; how do you integrate those services into the daily routine for long-term residents?
- 5Can you walk me through your process for maintaining hygiene and room cleanliness, and how do you monitor that these standards are met consistently throughout the day?
- 6How do you keep families updated on their loved one's care plan, and what is your process for ensuring clear communication during transitions or changes in health status?
Personalized based on this facility's data
Key Review Excerpts
“The nurses have been very caring especially Tiffany and Tina and Brenda. Answering all our concerns. Usually very clean when we go.”
“My recent stay at orchard villa was the best thing to help me get on my feet and get me going . The therapy’s I received were so good at reaching my strength and making goals”
“My dad was there almost a month and we stayed with him most of the day everyday. We would be lucky if a nurse came in and checked on him once in 10 to 12 hours aside from 5 seconds when his meds we due (even then all meds were given late).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Orchard Villa has significant safety and care concerns with 49 deficiencies across recent surveys, including 9 complaint-triggered issues where families filed reports. The facility shows persistent problems with fire safety systems, medication management, and resident care quality that have recurred across multiple inspections. While all issues have correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that families should carefully evaluate before considering placement.
Mar 20, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 20, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 25, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Dec 11, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 24, 2023Routine21
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Orchard Villa
for profit
Chain Affiliation
Legacy Health Services
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 14
Ownership & Management
Owners
Oh 10 Holdco LLC
Owner · Organization
Cc Oh10 Opco LLC
Owner (parent company) · Organization
Chavos221 Holdings LLC
Owner (parent company) · Organization
Chavos221 Irrv Tr
Owner (parent company) · Organization
Lionsview Opco Nr LLC
Owner (parent company) · Organization
Lionsview Sc LLC
Owner (parent company) · Organization
Living26 Holdings LLC
Owner (parent company) · Organization
Living26 Irrv Tr
Owner (parent company) · Organization
Sapphire143 Holdings LLC
Owner (parent company) · Organization
Sapphire143 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit lhshealth.com
Medicare data downloads
Original nursing home datasets
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